Card production coordinator

• Jun 2022 - Present

Business Administrator

• Dec 2020 - Jun 2022

Property Manager

• Jan 2015 - Jan 2020

My duties and responsibilities of a customer service include deal directly with customers either by telephone, electronically or face to face; respond promptly to customer inquiries; handle and resolve customer complaints; set up new customer accounts; process orders, forms, applications and requests; manage customers' accounts; record details of actions taken; maintain customer databases; follow up on customer interactions and provide feedback on the efficiency of the customer service process. My duties and responsibilities of a customer service include deal directly with customers either by telephone, electronically or face to face; respond promptly to customer inquiries; handle and resolve customer complaints; set up new customer accounts; process orders, forms, applications and requests; manage customers' accounts; record details of actions taken; maintain customer databases; follow up on customer interactions and provide feedback on the efficiency of the customer service process.

Investment Consultant

• Oct 2012 - Sep 2014

Assistant Accountant

• Feb 2012 - Sep 2012

Managed day-to-day financial operations for different clients with more than $15M in annual revenues. Duties included: financial statements, cash management, A/P, A/R, general ledger, purchasing, banking relations, and internal control procedure. Managed the accounts payable for 2000+ employees’ airline, compiled and analysed financial information to prepare financial statements including monthly and annual accounts. Ensured financial records are maintained in compliance with accepted policies and procedures. Resolved accounting discrepancies and irregularities. Analysed and advise on business operations including revenue and expenditure trends, financial commitments and future revenues.

Assistant Client Manager

• Dec 2010 - Feb 2012

Implemented higher standard of quality service through employee training, team development, department reorganization, job accountability, and recognition of individual performance. Results: increase quality, achieved customer retention goals, increased productivity by 30%, reduced turnover and increased annual savings. Reorganization of development resulted in completing price changes within the department putting in line with competitors and increasing our company’s marketability. Managed 20+ clients’ contracts that provide huge benefits to clients’ employees within short term. Ensured each customer receives outstanding service by providing a pleasant environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.