Experience

Independent Insurance Agent
• Insurance
• 1 - 100 Employee
• Life Insurance Agent

  • Oct 2022 - Present

Primerica
• United States
• Non-profit Organization Management
• 1 - 100 Employee
• Financial Service Specialist

  • May 2022 - Sep 2022


Community Excursions

• Case Specialist

  • Sep 2019 - Mar 2020

  Provides qualified mental health support services to 40+ individuals through outreach and collaborations promoting stability on a daily basis and deescalating mental health crisis. • Maintains confidential, accurate information of program participants, utilizing automated data personnel tracking system to ensure information is well organized and up-to-date. • Facilitates group discussions with program participants employing methods such as open- ended questions, responding… Show more Provides qualified mental health support services to 40+ individuals through outreach and collaborations promoting stability on a daily basis and deescalating mental health crisis. • Maintains confidential, accurate information of program participants, utilizing automated data personnel tracking system to ensure information is well organized and up-to-date. • Facilitates group discussions with program participants employing methods such as open- ended questions, responding appropriately to client reactions and feelings, and giving positive feedback for joining discussions, increasing client engagement by 85%. • Collaborates with 20 team members in serving 40+ clients by creating an inclusive environment for clients and encouraging participants to open up, increasing resolution rate by 75%. • Uses support methods including regular conversations, teaching skills, and visits to walk clients through difficult moments and documents progress report noting tangible and visible improvement in 10/20 clients. Show less



Western Tidewater CSB

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Case Management Specialist

  • Sep 2018 - Aug 2019

  Maintained a caseload of 35+ individuals with an intellectual and/or developmental disability and co-occurring diagnosis personalizing support plans and building capacity in program participants. • Assisted clients in obtaining independence and advocated for clients in response to their changing needs and entitlements by obtaining needed services, resources, and appropriate financial benefits. • Collaborated with clients in developing appropriate crisis plans that took into… Show more Maintained a caseload of 35+ individuals with an intellectual and/or developmental disability and co-occurring diagnosis personalizing support plans and building capacity in program participants. • Assisted clients in obtaining independence and advocated for clients in response to their changing needs and entitlements by obtaining needed services, resources, and appropriate financial benefits. • Collaborated with clients in developing appropriate crisis plans that took into consideration clients’ preferences regarding treatment and emergencies creating a road to wellness and enhancing client satisfaction. • Provided practical counseling and education to guide clients in problem solving strategies and to develop a supportive therapeutic relationship. • Fostered positive relations with clients, families, and providers easing processes of obtainingmissing documents and information, and client follow-ups every 30 days to monitor benefit usage. • Maintained confidential records in compliance with overseeing agencies’ policies, rules, regulations and benefits such as housing, financial, health (Medicaid/Medicare) and supplemental nutrition assistance program. Show less



Unison Mental Health

• United States
• Individual and Family Services
• 1 - 100 Employee

• Case Specialist

  • Feb 2018 - Sep 2018

  Managed a caseload of 10 clients tending to 4 at a time to determine eligibility for benefits and services ensuring clients received appropriate care within a given time period. • Trained clients in functional skills and appropriate behavior in regards to daily living, health, and medication management guiding clients in obtaining stability. • Utilized progress charts to analyze data for reporting client’s ongoing performance increasing rate of detecting early changes by 80% and… Show more Managed a caseload of 10 clients tending to 4 at a time to determine eligibility for benefits and services ensuring clients received appropriate care within a given time period. • Trained clients in functional skills and appropriate behavior in regards to daily living, health, and medication management guiding clients in obtaining stability. • Utilized progress charts to analyze data for reporting client’s ongoing performance increasing rate of detecting early changes by 80% and improving client outcomes. • Liaised with clinical supervisor to prepare service requests authorization for continuation of services or written discharge summaries for each client. • Attended periodic supervisory and staff meetings and collaborated with colleagues by providing feedback and sharing ideas ensuring team cohesion and alignment. Show less



LINK of Hampton Roads, Inc.

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Case Manager

  • May 2016 - May 2017

  Routinely checked on chronic homeless individuals and families with a noted disability and/or mental health illness • Prepared written diagnostic assessments, assessing clients from multiple perspectives, including family functioning, psychological/emotional, social, behavioral, substance abuse, skills, strengths, • Responded to crisis situations promptly with twenty-four hour a day availability • Served as liaison between clients and external community support including many… Show more Routinely checked on chronic homeless individuals and families with a noted disability and/or mental health illness • Prepared written diagnostic assessments, assessing clients from multiple perspectives, including family functioning, psychological/emotional, social, behavioral, substance abuse, skills, strengths, • Responded to crisis situations promptly with twenty-four hour a day availability • Served as liaison between clients and external community support including many community social services. • Assumed responsibility for maintaining a healthy, organized, and positive atmosphere for all clients within program. • Maintained up-to-date client records, and prepare the necessary reports in a timely and accurate manner Show less



Hope House Foundation

• United States
• Individual and Family Services
• 1 - 100 Employee

• Direct Support Professional

  • Mar 2016 - Mar 2017

  Recognized for exceptional skills at completing documentation inspiring the implementation of a new policy on how to complete client documentation. • Collected and maintained client data required to formulate periodic progress reports and other documentation as stipulated by state and company governing bodies helping to monitor individuals’ progress. • Cultivated positive working relations with staff, residents, families, case managers and external agencies creating a… Show more Recognized for exceptional skills at completing documentation inspiring the implementation of a new policy on how to complete client documentation. • Collected and maintained client data required to formulate periodic progress reports and other documentation as stipulated by state and company governing bodies helping to monitor individuals’ progress. • Cultivated positive working relations with staff, residents, families, case managers and external agencies creating a close-knit support system for clients. • Updated residents’ case notes and charts daily easing operations for therapists and other specialists in need of the reports. • Acted as client advocate in treatment planning process. Show less



Norfolk State University

• United States
• Higher Education
• 700 & Above Employee

• Office Assistant

  • Nov 2011 - May 2015

  • Validated high levels of customer experience attending to 50+ individuals daily. • Created and maintained databases streamlining data process of individuals’ information. • Performed administrative support tasks including data entry, updating paperwork, and typing for administrative staff. • Utilized Microsoft Office Systems to assist with administrative functions.