Experience

MAKINA BENEFITS

• United States
• Financial Services
• 1 - 100 Employee

• Director Of Operations

  • Dec 2020 - Present

  • Manage projects within client relationships, • Build and maintain strong, long-lasting client relationships • Forecast and track key account metrics (e.g. quarterly Audits and annual forecasts) • Ensure that all departments are synced • Manage projects within client relationships, • Build and maintain strong, long-lasting client relationships • Forecast and track key account metrics (e.g. quarterly Audits and annual forecasts) • Ensure that all departments are synced



Benveo

• United States
• Insurance
• 1 - 100 Employee

• Account Manager

  • Mar 2018 - Dec 2020

  • Manage projects within client relationships, working to carry out client goals while meeting company goals • Prepare reports on account status (e.g. Invoices and Matrix) • Assist with challenging client requests or issue escalations as needed • Make sure clients receive requested products and services in a timely fashion • Service multiple clients concurrently while meeting deadlines • Manage projects within client relationships, working to carry out client goals while meeting company goals • Prepare reports on account status (e.g. Invoices and Matrix) • Assist with challenging client requests or issue escalations as needed • Make sure clients receive requested products and services in a timely fashion • Service multiple clients concurrently while meeting deadlines



Enterprise

• Mexico

• Assistant Manager

  • Nov 2016 - Mar 2018

  • Increased fleet size from 60 vehicles to 140 vehicles by driving operational efficiencies and delivering excellent customer service • Interacted with customers and insurance companies to determine needs and offer products or service solutions. • Provided excellent customer service, driving membership loyalty and increasing customer satisfaction from an 82% to 96%. • Fostered client relations to acquire new accounts and increase revenue. • Increased fleet size from 60 vehicles to 140 vehicles by driving operational efficiencies and delivering excellent customer service • Interacted with customers and insurance companies to determine needs and offer products or service solutions. • Provided excellent customer service, driving membership loyalty and increasing customer satisfaction from an 82% to 96%. • Fostered client relations to acquire new accounts and increase revenue.