Shem Ngochi

Regional Enterprise Manager at Autochek Kenya
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Contact Information
us****@****om
(386) 825-5501
Location
Kenya, KE
Languages
  • English Native or bilingual proficiency
  • Kiswahili -

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Credentials

  • Communicating with Confidence
    LinkedIn
    Apr, 2020
    - Oct, 2024
  • Power BI Top Skills
    LinkedIn
    Apr, 2020
    - Oct, 2024
  • Project Management Foundations
    LinkedIn
    Apr, 2020
    - Oct, 2024
  • Predictive Customer Analytics
    LinkedIn
    Mar, 2020
    - Oct, 2024

Experience

  • Autochek Kenya
    • Kenya
    • Motor Vehicle Manufacturing
    • 1 - 100 Employee
    • Regional Enterprise Manager
      • Oct 2022 - Present

      ▪ Work with the Business Intelligence team to extract growth insights from ourperformance data▪ Work with Regional and Country Business Leaders to develop productexperiments and MVP’s to test various growth hypothesis derived from the datainsights▪ Take Ownership of managing the end to end MVP process from ideation toexecution to reporting and documentation▪ Work with Business and technology teams to digitalize and optimize back endprocesses to support scaling the business▪ Proactively develop new metrics and studies to drive better understanding ofuser and partner behavior and areas of improvements for our products▪ Drive a digitalization culture to support growth within the business across allmarkets Show less

    • Operations Lead
      • Sep 2021 - Oct 2022

      Lead all sales operations, allocate responsibilities and generate sales revenue in accordance with targets. Monitor sales level and ensure it stays within appropriate marginKeep abreast of market trends to determine the need for improvements in the organization.Develop and implement a quarterly retail operations plan.Analyze sales and revenue reports and make forecasts.Conduct market research to identify new business opportunities.Manage a new and existing dealer network to ensure excellent service delivery and customer retention. Plan and oversee internal and external promotional events.Prepare retail operations budget and drive P&L culture within the team.Drive implementation of of sales strategies and Ensure organization profitability through planning, execution and management of retail teamProvide motivation, coaching and monthly performance review for team members Show less

  • Cheki Kenya
    • Operatin Analyst
      • Jan 2016 - Sep 2021

      I Identified operational requirements and opportunities for improvement by creating processflowsDesigned dashboards Using Power B.I to help management decisions and business operations. I also designed the process flow for the business operations and implemented them on CRMDesigned Customer Journey and Headed Customer experience team and contributed to ensure customer satisfaction.Closing the feedback loop by collecting the feedback, pushing it to the right department, following up on resolution and informing the customer/staff it has been sortedDocumenting findings, preparing reports, and making recommendations.Developing new processes and procedures to enhance operations.Working with managers and employees to implement changes.Training employees to use new systems or follow new processes e.g Zoho CRM and Cheki admin WebsiteEstablishing and maintaining quality standards and ensuring compliance with regulatory standards.Managing and Maintaining Infobip Account + helping marketing team send SMS Blast Show less

    • System Administrator
      • Feb 2015 - Jan 2016

      Configuration and maintenance of Cyberoam security firewall.Managing emails services i.e Google Apps ( User creation, deletion, giving rights to users, archiving mails)Supports and maintains the end user environment. This may include assessing, deploying, and implementing hardware and software upgrades.Coordinate, plan and schedule the installation and deployment of new images, software/hardware upgrades, and fixes.User support of the main website www.cheki.co.ke ,training staff and dealers on the use of website, troubleshoot when problems arise, adding users, dealers, makes and models on the backend.Provide support for network connectivity or related network issues for the user community that include LAN/WAN, IP, telephone, 3G/4G mobile devices, video conferencing and wireless environment.Provide feedback on new software, hardware and services performance and testingProvide direction and timely training to end users in software and network usage with an emphasis on guidelines and policies where applicable.Configure, install, and update hardware and software, peripheral equipment, and other desktop or portable computing devices. Show less

    • Sales Account Management
      • Sep 2014 - Feb 2015

      I coordinated the day to day management of the account manager and sales leads.I handled product/technical knowledge training for the sales team and the induction of new staffDid Listing Moderation/Quality Control of the Cheki WebsiteListing uploads/ posting of new Inventory for the dealers to the Cheki WebsiteTraining on dealer dashboard sales and customerVerify and create new Dealer accounts

Education

  • KCA University
    Bachelor’s Degree, Information Technology (Distributed Systems)
    2010 - 2012

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