Experience

HRV

• New Zealand
• HVAC and Refrigeration Equipment Manufacturing
• 100 - 200 Employee

• Infrastructure Engineer

  • Feb 2022 - Present



Cristal Air International Ltd (HRV)

• Auckland, New Zealand

• IT / CRM Support Analyst

  • Apr 2019 - Feb 2022

  • Providing Level 1 and Level 2 IT / CRM Support for over 600 Cristal Air International users. • Providing remote and onsite support • Provide support for all iOS and Android devices • Provide support for Windows 7/10 and Office 2013/2016 • Network patching and support/troubleshooting • Managing Active Directory, CRM 2016 and Office 365 Exchange Online. • Managing and creating CRM Dashboards and Forms • Experience with Microsoft Authenticator • Experience with Manage Engines Service Desk Plus and Mobile Device Management • Setting up users on HP/Dell Desktops / Laptops, Surface Pros, iPads and Samsung Tablets. • Printer setup, maintenance and troubleshooting for HP, Sharp and Ricoh printers. • Involved in project to have all users setup with Microsoft Authenticator. • Involved in project to upgrade all users from Windows 7 to Windows 10. • Ensuring all end user issues and queries are resolved fast and efficiently. • Collecting data and performing analysis to help the team reduce future incidents from occurring. • Analyzing end user issues and determining the level of support required for the user. • Translating technical expertise into clear and actionable instructions to the end user. • Developing support documentation for assisting end users, providing end user training if required.



Fletcher Building

• New Zealand
• Building Materials
• 700 & Above Employee

• IT Service Desk Analyst

  • Jul 2017 - Apr 2019

  • Providing Level 1 and Level 2 IT Support for over 5000 Fletcher Building users. • Provide support for Windows 7/8/10 and Office 2007/2010/2013. • Provide support for all mobile devices (Apple and Android). • Managing Active Directory, Exchange 2013 and Citrix. • Experience with Print Server and Service Now. • Consistently finding solutions to end user issues through the repository of support documentation and independent research. • Ensuring all end user issues and queries are resolved fast and efficiently. • Collecting data and performing analysis to help the team reduce future incidents from occurring. • Analyzing end user issues and determining the level of support required for the user. • Translating technical expertise into clear and actionable instructions to the end user. • Developing support documentation for assisting end users, providing end user training if required. • Training and mentoring new members of the team, knowledge sharing.



Salmat

• Australia
• Advertising Services
• 700 & Above Employee

• Customer Care Consultant

  • Mar 2014 - Jul 2014

  Worked for Salmat helping the nib Insurance Australia customers Worked for Salmat helping the nib Insurance Australia customers