Experience

The YGS Group
• United States
• Book and Periodical Publishing
• 100 - 200 Employee
• Business Analyst

  • Dec 2021 - Present


Fulton Bank

• United States
• Banking
• 700 & Above Employee

• Business Services Analyst

  • Jun 2021 - Dec 2021

  Lancaster, Pennsylvania, United States



Willow Valley Communities

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Business Systems Analyst

  • Jul 2018 - Jun 2021

  Lancaster, Pennsylvania, United States - Successfully collaborated with cross-functional teams and led the discovery, development, implementation and personnel training for the implementation of a new Point-of-Sale system and all associated hardware. - Developed data interfaces between applications and provided routine monitoring of the data transfers. - Collaborated across departments to coordinate and oversee the migration of databases to new servers. - Investigated and addressed system issues to resolve… Show more - Successfully collaborated with cross-functional teams and led the discovery, development, implementation and personnel training for the implementation of a new Point-of-Sale system and all associated hardware. - Developed data interfaces between applications and provided routine monitoring of the data transfers. - Collaborated across departments to coordinate and oversee the migration of databases to new servers. - Investigated and addressed system issues to resolve problems, find new solutions, and enhance usability and improve functionality. - Wrote custom reports to provide data and analytics to improve visibility into the effectiveness and efficiency of operations. - Enhanced the efficiency of reporting processes by introducing automation. - Wrote and organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance. - Trained personnel in the use of technology systems. - Evaluated and adopted new technologies to enhance operations. Show less



Double G Distributors

• Inventory, Ordering and Dispatch Specialist

  • Nov 2017 - Jul 2018

  Manheim, PA - Gathered, analyzed and documented company’s requirements for ERP, ELD, CRM, and dispatch applications through workflow analysis, interviews, and hand-on experience. - Managed the daily dispatch operations.



River of Hope

• United States
• Education Administration Programs
• 1 - 100 Employee

• Director of Operations

  • Aug 2012 - Sep 2017

  Lebanon, PA - Introduced the start-up organization to accounting and electronic health record technologies and trained all personnel. - Wrote and organized operating procedures and policy manuals providing structure and guidance for daily operations. - Provided all internal IT services including networking, hardware, peripherals, troubleshooting and training. - Compiled monthly financial and analytical data for the Executive Director and Board of Directors. - Served as a… Show more - Introduced the start-up organization to accounting and electronic health record technologies and trained all personnel. - Wrote and organized operating procedures and policy manuals providing structure and guidance for daily operations. - Provided all internal IT services including networking, hardware, peripherals, troubleshooting and training. - Compiled monthly financial and analytical data for the Executive Director and Board of Directors. - Served as a writer and editor for all written newsletters, social media posts, and fund raising letters. - Planned and coordinated all fund raising and community based events. - Provided consultation and public speaking services. Show less



American Foundation for Children with AIDS

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Director of Development

  • Aug 2011 - Feb 2012

  Harrisburg, PA - Analyzed the organizations donor base and fundraising structure to improve outcomes. - Developed new fundraising streams. - Provided public speaking services.



Pennsylvania Counseling Services

• United States
• Medical Practices

• Training & Records Analyst

  • Mar 2009 - Aug 2011

  Lebanon, PA • Business lead responsible for mapping legacy data to new system database structure and creating new processes and procedures to create work flow and data flow alignment. • Business lead responsible for developing manual test plans, developing test scenarios, conducting manual testing, and communicating results to the company and the application vendor’s tech support and programming team. • Developed a plan to train staff across multiple departments and locations. Wrote training manuals… Show more • Business lead responsible for mapping legacy data to new system database structure and creating new processes and procedures to create work flow and data flow alignment. • Business lead responsible for developing manual test plans, developing test scenarios, conducting manual testing, and communicating results to the company and the application vendor’s tech support and programming team. • Developed a plan to train staff across multiple departments and locations. Wrote training manuals and presentations and trained staff in a classroom setting and hands-on during implementation. • Wrote project management reports and was the business lead for Q&A with company leaders during project update meetings.

• Assistant Director of Outpatient Operations

  • Jul 2008 - Feb 2009

  Lebanon, PA • Provided transitional leadership and stabilized the business office of a troubled outpatient clinic.

• Office Administrator

  • Nov 2007 - Jun 2008

  Lebanon, PA • Stabilized the business office after significant leadership changes. • Successfully partnered with multiple departments and vendors to coordinate a major office move.