Shelly Gillman

Practice Manager at Summit Healthcare Regional Medical Center
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Contact Information
us****@****om
(386) 825-5501
Location
Fort Worth, Texas, United States, US

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Credentials

  • servsafe food service manager
    National Restaurant Association
    Feb, 2016
    - Nov, 2024

Experience

    • United States
    • Hospitals and Health Care
    • 300 - 400 Employee
    • Practice Manager
      • Nov 2021 - Present

      General Vascular surgery department clinic operations General Vascular surgery department clinic operations

    • United States
    • Medical Practices
    • 1 - 100 Employee
    • Medical Receptionist
      • Jul 2020 - Apr 2021

      • Perform an array of administrative tasks, including managing phone lines and checking patients in/out for exams, while maintaining a professional & friendly atmosphere; handle multiple tasks simultaneously.• Adhere to established protocols and standards while handling medical insurance and billing verification.• Collaborate with physical therapists to provide assistance with non-clinical tasks. Connecting and disconnecting patients to E-stimulation(musclestem) machine, providing hot packs or cold packs to patients/ addressing any concerns patient may have after visiting Physical Therapy team.• Provide care and support to patients during exercises, movements, and treatments.• Maintain an organized therapy environment by performing cleaning tasks.• Draft and prepare comprehensive progress notes for therapists.

    • United States
    • Hospitality
    • 700 & Above Employee
    • Retail Operations Manager
      • Mar 2019 - Jul 2020

      • Entrusted with overseeing and coordinating retail operations for Mclane Dining-Retail and four small kiosks within a 650+ bed health system with $3.2M in revenue.• Delivered high-quality and dynamic leadership to 100+ direct reports.• Charted the successful development of detailed retail financial reports and analyses.• Ensured accuracy while performing daily cashier cash-outs, reconciliations, and reporting.• Conducted research and graphed Huddle board metrics. Measuring transaction per day/ total sales/ daily surveys received/ patient satisfaction weekly score/ attendance/ item selections per day• Drove sales by developing engaging retail signs and deploying impactful marketing tactics; assessed progress and impact by monitoring daily and weekly sales.• Assisted the Retail Director with tasks and assume additional responsibilities in the absence of the Retail Director.

    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Senior Patient Services Manager
      • Jul 2018 - Jul 2020

      • Directed and led the Patient Services Department for a 650+ bed health system, including delivering comprehensive leadership to 100+ direct reports.• Planned and managed meal preparations for 400+ patients per meal service each day.• Handled administrative tasks for food preparation, staff, inventory, safety, and operational success.• Verified that meals aligned with patient diets, nutritional specifications, and specific needs; ensured compliance with food production, safety, service, and sanitation standards.• Leveraged strong interpersonal and communication skills to address and resolve customer inquiries and concerns in a timely and professional manner.

Education

  • Strayer University
    Master's degree, Health/Health Care Administration/Management
    2018 - 2021
  • University of Phoenix
    Bachelor's degree, Health/Health Care Administration/Management
    2009 - 2012

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