Experience

Girl Scouts of Western Washington
• United States
• Non-profit Organizations
• 100 - 200 Employee
• Member Support

  • Dec 2016 - Present


Nisqually Red Wind Casino

• United States
• Gambling Facilities and Casinos
• 100 - 200 Employee

• Marketing Administrative Assistant

  • Aug 2011 - Oct 2016

  Brand ambassador and public relations specialist; responsible for launching, sustaining and branding multiple advertising campaigns across multimedia, print, and web platforms. Networks and builds relationships on behalf of the company at nine regional chamber of commerce organizations. Serves as project manager for special promotions, proposals, trade shows, and large-scale events. Coordinates direct mail and direct response efforts to communicate promotions and campaigns. • Developed and managed new partnerships with local vendors for promotional products and advertising materials • Project manager responsible for coordinating key events including: tradeshows, annual company events and local community events • Developed social media platforms and presence by introducing and executing social media strategic planning and content development. Analytics demonstrated a dramatic increase in reach, engagement and CRM platforms • Scripted, prepared and delivered multiple key note presentations at regional large-scale events to introduce and illustrate company brand to B2B partners and potential guests • Cultivated and directed annual fundraising campaign benefiting local military charities • Streamlined direct mail and direct response projects by monitoring cross-marketing teams, corresponding with vendors and overseeing mailing process resulting in increased return and new customer rates • Co-creator and contributor of monthly green minded company newsletter and contributor to bi-weekly company newsletter • Served on numerous panels specializing in social media marketing and green business practices • Successfully navigated through $42M expansion of company property; signage redesign, directional signage, two television commercials, multiple photo shoots and brand messaging throughout • Active contributor on cross-functional committees; Green Team, Guest Safety; Staff Incentives • Team Member of the Month; November 2011 and December 2014



Xerox

• United States
• Business Consulting and Services
• 700 & Above Employee

• Learning and Development Consultant

  • Oct 2007 - Jul 2011

  Conducted new hire training in classroom setting of 25+ employees covering orientation, sexual harassment avoidance, guest service and systems management. Prepped classes for live call center production floor over the course of eight weeks. Delivered additional training modules to 500+ established employees weekly and monthly. • Acted as a quality auditor and coach for new hire classes both in classroom and on production floor for quality assurance and general education • Conducted one on one training for individuals on numerous products and programs • Assembled and delivered remedial performance plans for team members • Assisted workforce management team with driving stats of center including hold times, abandon rates, and call handling



dcm, Inc.

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Business Development Campaign Manager

  • Oct 2003 - May 2007

  Assisted in the management of a third party telefunding team raising funds for a high profile non-profit orchestra. Communicated with client to achieve funding goal while training and coaching staff throughout multiple campaigns. • Exceeded 32 week campaign goal by 60% leading team of twelve to raise more than $1.6M in 26 weeks; team was marked as the #1 fundraising campaign in the nation • Responsible for coaching, developing, hiring, training, and supervision of 20+ employees • Completed five campaigns spanning symphonic, repertoire theatre and popular music venues; Los Angeles Philharmonic, the Hollywood Bowl, Orange County Pacific Symphony, South Coast Reparatory Theatre



The Walt Disney Company

• United States
• Entertainment Providers
• 700 & Above Employee

• Operations Administrator

  • Apr 2005 - Mar 2007

  The leading diversified international family entertainment and media enterprise. Guest services standards brought to light every day with every interaction. Took pride in making magical moments for guests, received guest service, and leadership training, which to this day set the standard all over the world. • Operation of major attraction; public relations • Disney University: Emerging Leaders Program coursework in management fundamentals, safety, human relations, and guest service • Recognized by guests and management for outstanding achievement