Experience

Hawkeye Industries

• United States
• Plastics Manufacturing
• 1 - 100 Employee

• General Manager

  • Dec 2019 - Present

  Overall Business Growth: In collaboration with our regional and international sales team, identify new business opportunities, create sales strategies, strengthen existing partnerships, and drive product development. Develop individual sales targets, training opportunities, and and work with each team member to meet expectations.Fiscal Management: Create financial budget, including sales forecasts and expense parameters. Work with each business team to ensure financial accountability. Marketing Strategy: Align marketing priorities and efforts with overall business development goals. Provide direction and support to marketing staff.Operations Oversight: Work with the Customer Service Supervisor to standardize processes and strengthen customer experience. Territory Development: Responsible for pursuing business opportunities within the Central/East Hawkeye territory, managing key relationships with current end-use customers, and supporting our distribution partners. Sales territory includes Central and Eastern US and Canada. Show less

• Regional Sales Manager (Central/East US & Canada)

  • Apr 2019 - Nov 2019

  Responsible for pursuing business opportunities within the Central/East Hawkeye territory, managing key relationships with current end-use customers, and supporting our distribution partners. Sales territory includes Central and Eastern US and Canada. Collaboration with our regional and international sales team. Serve as point of contact for communication and strategy with management.Work alongside our technical and manufacturing teams to identify product development opportunities and strengthen quality control.Assist in the operations and marketing of Hawkeye Industries by providing training, advice, and support. Show less

• Marketing & Operations Specialist

  • Jan 2016 - Apr 2019

  Hawkeye Industries is the marketer for the Duratec, Aqua Buff, and Styrosafe line of products. As the Marketing & Operations Specialist I am challenged to improve the overall customer experience by considering the Hawkeye Industries image - both from an operations and promotional perspective. Some of my specific responsibilities include:Marketing - Plan and coordinate marketing strategy with Management Team. Create content and schedule for social media including Facebook, Twitter, LinkedIn, and YouTube. Coordinate with design and management team to meet deadlines and bring projects to completion. Produce design work (some Adobe CS) and maintain website (WordPress). Evaluate marketing opportunities, review analytics, and provide information to Management team for strategy and long-term planning. Operations- Ensure overall daily operations with customer service team run smoothly. Provide support to technical sales team including reporting and systems training. Keep technical documents updated and Work closely with customer service team to create positive customer experiences and meet expectations. Train staff as needed on operational pieces like customer service protocol, Quickbooks, ACT database, and international shipping documentation. Create positive work environment by deliberately assigning task to match employee strengths, providing support and back up. Show less

• Customer Service Representative

  • Dec 2009 - Jan 2016

  The Customer Service Team at Hawkeye Industries strives to provide consistent and satisfactory service to Hawkeye's distribution partners and end-use customers. As a Customer Service Representative I worked to contribute to the positive experience by creating or improving upon office procedures and seeking opportunities to strengthening communication with warehouse teams and distribution contacts. Additionally I performed all of the necessary tasks as part of the team to manage the office efficiently - some of these duties included: systems operation (QuickBooks, ACT!, VOIP), Accounts Receivable, Accounts Payable, month end reporting, customer service phone calls, special projects, international shipping regulation/documentation (HazMat Certified, IATA, IMDG), website management (WordPress), and technical document maintenance. Show less



People Helping People

• Greater Salt Lake City Area

• Client Services Coordinator

  • 2006 - 2007

  People Helping People (PHP) is dedicated to reducing the number of children living in poverty by teaching low-income women, primarily single mothers, how to earn an adequate income through stable employment that pays a living wage. As a Client Services Coordinator, with a commitment to the PHP goals, I worked under the direction of the Founder & Executive Director to connect with and coordinate education for our clients. This included maintaining our client database, addressing concerns and answering client questions, and providing assistance with running education workshops & client sessions. Show less



Kaplan Test Prep

• United States
• Education Administration Programs
• 700 & Above Employee

• Utah/Idaho Area Director

  • Jan 2001 - Sep 2005

  Kaplan's mission statement compelled each employee to push beyond operational tasks to and consider what role we each played in supporting each individual's educational and career success. As the Utah/Idaho Area Director my energies were focused on identifying and developing key business opportunities and establishing process and protocol that ensured each student a quality learning experience. In support of those goals some of my specific responsibilities were:Business Growth Pursued consistent business growth by both identifying new sales opportunities but also by ensuring each student's experience was outstanding for quality word of mouth. Staff Development: Oversaw the hiring, training, and professional development of the full-time employees and part-time customer service staff. Set tone for staff and conducted quarterly training. Key Relationships: Identified and worked with the gatekeepers at the local high schools, technical programs, and universities. Built rapport and identified learning solutions for their student populations.Classroom Management: Ensuring that the classroom based experience met the Kaplan standard for learning. Worked with full-time team to hire outstanding on-site representatives and instructors. Conducted monthly hiring sessions and quarterly training for instructor base (base fluctuated between 10-50 per location depending on season). Facility Management: The Utah and Idaho region consisted of two brick and mortar learning facilities as well as multiple satellite facilities, like high schools or universities, or temporary business offices. Worked to identify the opportunities and secure the facilities - including location scouting, contract negotiation, and facility contact relationship. Overall Business Health: In addition to identifying and pursuing growth opportunities, compiled operating budget for each location. Worked with each business center to manage expenses and align spending on budget. Show less

• Center Manager/Area Marketing

  • 2000 - 2002