Executive Administrative Assistant

• Jun 2020 - Present

Executive Assistant and Office Administrator

• Jun 2019 - Feb 2020

Coordinated multiple executive agendas, including training c-suite leaders to use WebEx video conferencing. Performed administrative duties that support c-suite executives including extensive calendaring, email management, travel needs, internal communications, and human resources tasks. Administrator of board portal streamlining access to financials for leadership. Served as Chair of United Way Campaign and exceeded prior year goal by 25%. Processed bi-weekly payroll, 401K transactions, budget report approvals, and office expenses. Ensured efficient and effective office operations including office supplies. coffee service, equipment maintenance and liaison to building management and vendors.

Medical Team Services Manager

• Apr 2018 - Jun 2019

Proactive management of the chief medical officer, chief medical information officer, and the medical team administrators’ schedules and projects, including supporting a team of 23 physicians and nurse practitioners. Managed the credentialing for medical staff and allied health practitioner applicants to ensure compliance with applicable legal, professional, and regulatory requirements. Planned and facilitated special events; meeting room set-up, anticipated catering requests and technology needs, and monitored event activities to ensure participant satisfaction. Coordinated meetings for the Medical Executive Committee and eight other related committees, including developing agendas, compiling and transcribing minutes, and communication dissemination. Coordinated operational functions for medical teams and served as the department’s leading resource.

Executive Administrative Assistant

• Nov 2015 - Mar 2018

Increased office operational efficiency and saved the executive a total of five hours per week by implementing an efficient email categorization system and a follow-up email process. Created and implemented internal communications strategies to improve employee morale, such as new staff and wellness newsletters. Supported executives with travel accommodations, email filing system, extensive calendaring, business expenses and reimbursements, document creations, and event planning. Interviewed new employees, facilitated orientation and onboarding processes, coordinated access to training programs, and mentored new employees. Raised $79,500 as Chair of the United Way Committee. Contributed as active member of multiple committees (Employee Engagement, Health and Wellness, HR Operational Excellence Taskforce, Disaster and First Aid Team).

Executive Assistant and Office Supervisor

• Jul 2010 - Oct 2015

Performed administrative duties that supported the CEO/Founder and eight physicians in daily business practices, including but not limited to, telephone coverage, travel arrangements, coordination of meetings, and extensive calendaring. Maintained existing business relationships on behalf of executives through the processing of requests, resolving inquiries and making sure information and documentation is up to date in the system. Facilitated meetings, collected information from all departments to collate into board docket, created PowerPoint decks, coordinated webcasts/webinars, and prepared general correspondence and spreadsheets. Electronically file and retrieve documents, records and reports from document management system. Networked with professionals to strengthen relationships and attract new referrals by maintaining image/brand in the community as a nationally acclaimed expert in specialty. Entered all referral sources in CRM tool.

Operations Manager

• Nov 2006 - Sep 2010

Performed cross-functional tasks at two clinics, including management of physicians, medical assistants, receptionists, administration and marketing. Facilitated and managed logics of medical office relocation. Researched potential areas by reviewing patient demographics and touring buildings; negotiated favorable lease agreements. Outstanding management of purchasing, billing, strategic planning and human resources ensuring effective work unit. Surpassed new patient and visit goals, consistently delivering growth; earned bonuses for goals by focusing on community outreach and new market research. Established relationships with referral sources maintaining communication and providing exceptional care to patients. Ensured marketing initiatives were being met, generated awareness of image campaign, planned community outreach, assessed clients’ needs and offered recommendations on achieving communication and marketing goals.

Food and Nutrition Supervisor

• Jul 2006 - Nov 2006

Ensured development and execution of food service to 500 patients per meal period. Managed tray line production, catering, food servers, diet clerks, and dish room attendants. Devised more efficient process of preparing schedules for 100+ staff members for 3 different departments. Motivated and mentored dish room staff resulting in lower turnover rate and more effective work unit. Ensured all patient meals were accurate based on diet orders and American Dietetic Association guidelines. Regulated inventory, tasted new products, placed product orders, and maintained rapport with outside vendors.