Shelly Short
Principal Regional Enablement Manager, Americas at Smartsheet- Claim this Profile
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English Native or bilingual proficiency
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Spanish Elementary proficiency
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Korean Elementary proficiency
Topline Score
Bio
Christopher Follmer, M.A.
I worked with Shelly for many years at DocuSign, both in the same group and not in the same group. Shelly was instrumental in negotiating and enabling multiple custom engagements for training with customers. She was an outstanding enablement manager and learning strategist. I also was able to observe Shelly teaching in the classroom, both in-person and over Zoom. Shelly is a consummate professional trainer. She is energetic, involved, and engaging. In a particularly difficult task where she had to be filmed as essentially an actor for a training video, Shelly excelled. We created several extremely involved videos for a new product with filming Shelly as the main customer-facing persona. She excelled at this, as she will likely excel at anything she attempts. Every time I worked with Shelly, I was always impressed with her intelligence and energy. I have always also found that Shelly is more than willing to help others, going above and beyond to do so, even with mundane or minor tasks. Shelly will make an outstanding contribution in any role she takes on.
Kelly Gatling
I feel so fortunate to have been able to work with Shelly while we were both product trainers at DocuSign. From the start of my time on the team, she was the definition of positivity and brought so much purpose to our team. During team discussions, you could always count on Shelly to contribute her thoughts and ideas while supporting the thoughts and ideas of others. Anytime I got to work directly with Shelly was always a great experience. She carved out the role of Learning Strategist at DocuSign and made it possible for others (including me!) to follow in her footsteps and take on more responsibility as an individual contributor. I'm very thankful to her for that. I would be absolutely honored to work with Shelly again in the future!
Christopher Follmer, M.A.
I worked with Shelly for many years at DocuSign, both in the same group and not in the same group. Shelly was instrumental in negotiating and enabling multiple custom engagements for training with customers. She was an outstanding enablement manager and learning strategist. I also was able to observe Shelly teaching in the classroom, both in-person and over Zoom. Shelly is a consummate professional trainer. She is energetic, involved, and engaging. In a particularly difficult task where she had to be filmed as essentially an actor for a training video, Shelly excelled. We created several extremely involved videos for a new product with filming Shelly as the main customer-facing persona. She excelled at this, as she will likely excel at anything she attempts. Every time I worked with Shelly, I was always impressed with her intelligence and energy. I have always also found that Shelly is more than willing to help others, going above and beyond to do so, even with mundane or minor tasks. Shelly will make an outstanding contribution in any role she takes on.
Kelly Gatling
I feel so fortunate to have been able to work with Shelly while we were both product trainers at DocuSign. From the start of my time on the team, she was the definition of positivity and brought so much purpose to our team. During team discussions, you could always count on Shelly to contribute her thoughts and ideas while supporting the thoughts and ideas of others. Anytime I got to work directly with Shelly was always a great experience. She carved out the role of Learning Strategist at DocuSign and made it possible for others (including me!) to follow in her footsteps and take on more responsibility as an individual contributor. I'm very thankful to her for that. I would be absolutely honored to work with Shelly again in the future!
Christopher Follmer, M.A.
I worked with Shelly for many years at DocuSign, both in the same group and not in the same group. Shelly was instrumental in negotiating and enabling multiple custom engagements for training with customers. She was an outstanding enablement manager and learning strategist. I also was able to observe Shelly teaching in the classroom, both in-person and over Zoom. Shelly is a consummate professional trainer. She is energetic, involved, and engaging. In a particularly difficult task where she had to be filmed as essentially an actor for a training video, Shelly excelled. We created several extremely involved videos for a new product with filming Shelly as the main customer-facing persona. She excelled at this, as she will likely excel at anything she attempts. Every time I worked with Shelly, I was always impressed with her intelligence and energy. I have always also found that Shelly is more than willing to help others, going above and beyond to do so, even with mundane or minor tasks. Shelly will make an outstanding contribution in any role she takes on.
Kelly Gatling
I feel so fortunate to have been able to work with Shelly while we were both product trainers at DocuSign. From the start of my time on the team, she was the definition of positivity and brought so much purpose to our team. During team discussions, you could always count on Shelly to contribute her thoughts and ideas while supporting the thoughts and ideas of others. Anytime I got to work directly with Shelly was always a great experience. She carved out the role of Learning Strategist at DocuSign and made it possible for others (including me!) to follow in her footsteps and take on more responsibility as an individual contributor. I'm very thankful to her for that. I would be absolutely honored to work with Shelly again in the future!
Christopher Follmer, M.A.
I worked with Shelly for many years at DocuSign, both in the same group and not in the same group. Shelly was instrumental in negotiating and enabling multiple custom engagements for training with customers. She was an outstanding enablement manager and learning strategist. I also was able to observe Shelly teaching in the classroom, both in-person and over Zoom. Shelly is a consummate professional trainer. She is energetic, involved, and engaging. In a particularly difficult task where she had to be filmed as essentially an actor for a training video, Shelly excelled. We created several extremely involved videos for a new product with filming Shelly as the main customer-facing persona. She excelled at this, as she will likely excel at anything she attempts. Every time I worked with Shelly, I was always impressed with her intelligence and energy. I have always also found that Shelly is more than willing to help others, going above and beyond to do so, even with mundane or minor tasks. Shelly will make an outstanding contribution in any role she takes on.
Kelly Gatling
I feel so fortunate to have been able to work with Shelly while we were both product trainers at DocuSign. From the start of my time on the team, she was the definition of positivity and brought so much purpose to our team. During team discussions, you could always count on Shelly to contribute her thoughts and ideas while supporting the thoughts and ideas of others. Anytime I got to work directly with Shelly was always a great experience. She carved out the role of Learning Strategist at DocuSign and made it possible for others (including me!) to follow in her footsteps and take on more responsibility as an individual contributor. I'm very thankful to her for that. I would be absolutely honored to work with Shelly again in the future!
Credentials
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2022 Core App
SmartsheetJan, 2023- Nov, 2024 -
TEFL Certificate
TEFLinstitute.comNov, 2012- Nov, 2024 -
DocuSign Real Estate Trainer
DocuSign -
DocuSign for Salesforce Administrator
DocuSign
Experience
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Smartsheet
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United States
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Software Development
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700 & Above Employee
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Principal Regional Enablement Manager, Americas
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Jan 2023 - Present
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DocuSign
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United States
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Software Development
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700 & Above Employee
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Sr. Enablement Manager - Salesforce SE Enablement
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Mar 2022 - Oct 2022
-Acted as a liaison between the Salesforce Solution Engineers, Product Marketing, and the Product Management teams.-Delivered live, virtual, and recorded content to educate the Solution Engineer team to help identify when and why to sell DocuSign deals. -Assisted Salesforce Solution Engineers with questions and queries on potential DocuSign costumers-Developed and managed the DocuSign Demo Toolkit. A enablement resource intended to support the Salesforce Solution Engineer set up and deliver demos to their potential customers-Worked cross functionally with the Partner Product Marketing to identify gaps in enablement materials-Worked closely with global teams to create regional plans to enable the partner with consistent, effective and engaging conversation-Measured and assed the effectiveness of enablement to inform future program requirements.-Co-developed a monthly webinar to inform the field on new product releases and end of quarter quick plays Show less
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Sr. Product Trainer/Learning Strategist
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Oct 2017 - Mar 2022
• Deliver training for internal and external audiences across diverse formats, including in-person and virtual instructor-led• Develop and maintain engaging and high-impact training content using various tools • Understand and apply techniques and best practices for effective training development and delivery based on learning objectives, audience, delivery modality, etc.• Provide feedback on effectiveness and technical accuracy of training content and delivery• Partner with instructional design and video production team for content creation and subject matter expertise• Strategized on current training gaps and identified the best enablement plan to ensure their success• Serve as the DocuSign ambassador in customer and partner-facing environments Show less
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Engagement Lead (interim)
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Dec 2019 - Nov 2020
• Acted as a liaison between the customer and the training team • Ensured that the trainings purchased were delivered within the customers requested timeframe• Provide feedback on effectiveness and technical accuracy of training content and delivery• Own pre-sales activities such as scoping and SOW development aligning with the Engagement Manager and the Training teams
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Product Content Manager
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May 2016 - Oct 2017
• Conduct in-person and virtual Onboarding and Training• Offer ongoing support to Customers to help ensure adoption and renewal• Work closely with cross functional to deliver updated content• Continuous assessment of all onboarding materials – from pre, during and post sales materials• Identify and communicate priorities from customers • Identify gaps with current video and written content • Own, manage and update support and onboarding materials • Create, define and deliver framework for webinars Show less
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Onboarding Success Consultant
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Oct 2014 - May 2016
• Provide customized onboarding to a variety of industries and verticals• Continued support for new customers to ensure first use case is live• Build complex DocuSign Templates for clients as an add on service • Designed company wide and internal documentation to build staff product knowledge and gain efficiency for the company• Participated in a pilot that tested a new way of delivering the onboarding services
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Kid's College
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Guri, Gyeonggi-do, Korea
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Kindergarten Teacher
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Mar 2014 - Sep 2014
• Managed four different elementary education classes, children ranging from 4 years old to 11 years old • Taught personalized lesson plans to each class, which included, but was not limited to: math, language arts, science, art, cooking, physical education, phonics, and journal • Maintained the children’s safety in the classroom • Created unique lesson plans to fit the monthly themes • Managed four different elementary education classes, children ranging from 4 years old to 11 years old • Taught personalized lesson plans to each class, which included, but was not limited to: math, language arts, science, art, cooking, physical education, phonics, and journal • Maintained the children’s safety in the classroom • Created unique lesson plans to fit the monthly themes
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Cardlytics
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United States
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Advertising Services
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300 - 400 Employee
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Local Sales Manager
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Mar 2012 - Aug 2012
• Managed all of West Los Angeles • Created prospects, customers, and referral sources • Obtained relationship with my current customers • Promoted and successfully sold Cardlytics platform to merchants within my territory • Managed all of West Los Angeles • Created prospects, customers, and referral sources • Obtained relationship with my current customers • Promoted and successfully sold Cardlytics platform to merchants within my territory
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Cbeyond - now a Birch Company
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United States
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IT Services and IT Consulting
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300 - 400 Employee
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Territory Sales Rep
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Jul 2011 - Mar 2012
• Member of the highest-performing sale team in the country • Cold-call and interview business owners in-person or on the telephone • Created and delivered customized sales presentations • Orient new customers to processes and system implementation • Train novice territory sales representatives in the field • Member of the highest-performing sale team in the country • Cold-call and interview business owners in-person or on the telephone • Created and delivered customized sales presentations • Orient new customers to processes and system implementation • Train novice territory sales representatives in the field
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Smarter Social Media
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Advertising Services
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1 - 100 Employee
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Social Media Analyst Intern
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Jun 2011 - Aug 2011
• Analyzes which particular audience is important for the product’s success. • Keeps track of where and how often a product is mentioned and how many people have seen the article, ad or program • Pitches ideas to blogs • Analyze how well a company or a brand is portrayed and covered in different media such as newspapers, television and the internet • Analyzes which particular audience is important for the product’s success. • Keeps track of where and how often a product is mentioned and how many people have seen the article, ad or program • Pitches ideas to blogs • Analyze how well a company or a brand is portrayed and covered in different media such as newspapers, television and the internet
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Education
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2006 - 2010
University of Arizona
BA, Interdisciplinary Studies -
2002 - 2006
Mercer Island High School
Community
