Experience

MediTelecare

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Senior Operations Specialist

  • May 2021 - Present



MedOptions

• Mental Health Care
• 100 - 200 Employee

• Lead Clinician Liaison

  • Apr 2016 - May 2021

  I work with a team of 6 Regional Managers and Client Services Directors to ensure clinician satisfaction, facility satisfaction and problem resolution.Monitor the caseload and assignments of approximately 300 clinicians to include Psychiatrists, Social Workers, Clinical Nurse Specialists, Psychologists, Physician Assistants, and Nurse Practitioners in Maryland, New Jersey, Massachusetts, Connecticut, Rhode Island, Texas, DC and Virginia. Maintaining satisfaction of over 1100 buildings throughout these regions.Triages all issues related to Clinician Satisfaction i.e., building customer requests, new patient referrals, Clinician onboarding, systems issues, credentialing and enrollment.

• Scheduling - Intake Administrator

  • Jul 2008 - Feb 2021



American Radiology Services

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Patient Service Coordinator

  • Sep 2003 - Jul 2008



American Radiology

• Patients Services Coordinator

  • Sep 2003 - Jul 2007

  Medical Transcription to 7 Radiologists.Customer Service to patients in the MRI/CT Department.Obtained Pre Authorization when needed on a variety of insurances.Patient Services in the Mammogram Department.Offered assistance to the clerical department as needed.Completed quarterly QA inspections with little to no errors.Supported technical staff as needed. Medical Transcription to 7 Radiologists.Customer Service to patients in the MRI/CT Department.Obtained Pre Authorization when needed on a variety of insurances.Patient Services in the Mammogram Department.Offered assistance to the clerical department as needed.Completed quarterly QA inspections with little to no errors.Supported technical staff as needed.