Experience

Temporary Housing Directory

• United States
• Insurance
• 1 - 100 Employee

• Sales Manager

  • Dec 2020 - Present



WaterWalk

• United States
• Hospitality
• 1 - 100 Employee

• General Manager

  • Jan 2019 - Oct 2020



Oakwood

• Singapore
• Hospitality
• 700 & Above Employee

• Project Manager

  • Nov 2015 - Oct 2018

  • Developed executive presentations and reports to facilitate project evaluation and process improvement. • Implemented best practices, coordinated resources, documented processes, and supported existing infrastructure as initiatives unfolded. • Scheduled and lead meetings and developed agendas, timelines and other plans. • Responsible for keeping project timelines, on track and created all deliverables. • Built business cases to support… Show more • Developed executive presentations and reports to facilitate project evaluation and process improvement. • Implemented best practices, coordinated resources, documented processes, and supported existing infrastructure as initiatives unfolded. • Scheduled and lead meetings and developed agendas, timelines and other plans. • Responsible for keeping project timelines, on track and created all deliverables. • Built business cases to support enhancement requests. • Worked with identified Associates to implement new solutions. • Helped write project documentation, such as, statements of work and other documents that were customer facing. • Acted a as liaison between business units to resolve problems and drive continuous improvement. • Assisted in on-boarding and coaching Inside Sales Associates. • Created on-boarding, best practices, and accountability documentations. • Assisted in all aspects of streamlining solutions throughout the operational and sales division of the company. Show less • Developed executive presentations and reports to facilitate project evaluation and process improvement. • Implemented best practices, coordinated resources, documented processes, and supported existing infrastructure as initiatives unfolded. • Scheduled and lead meetings and developed agendas, timelines and other plans. • Responsible for keeping project timelines, on track and created all deliverables. • Built business cases to support… Show more • Developed executive presentations and reports to facilitate project evaluation and process improvement. • Implemented best practices, coordinated resources, documented processes, and supported existing infrastructure as initiatives unfolded. • Scheduled and lead meetings and developed agendas, timelines and other plans. • Responsible for keeping project timelines, on track and created all deliverables. • Built business cases to support enhancement requests. • Worked with identified Associates to implement new solutions. • Helped write project documentation, such as, statements of work and other documents that were customer facing. • Acted a as liaison between business units to resolve problems and drive continuous improvement. • Assisted in on-boarding and coaching Inside Sales Associates. • Created on-boarding, best practices, and accountability documentations. • Assisted in all aspects of streamlining solutions throughout the operational and sales division of the company. Show less



National Corporate Housing

• United States
• Hospitality
• 200 - 300 Employee

• General Manager

  • Apr 2013 - Sep 2015

  • Maintained and managed profitability of market through frequent pricing analysis, sales activities, and inventory management. • Negotiated appropriate lease terms with apartment community management company representatives, vendors, and customers. • Hiring, training, and development of associates. • Annual budgets. • Guest satisfaction. • Monitored the market to capitalize on the latest trends. • Ensured that each guest's experience was positive, memorable, and… Show more • Maintained and managed profitability of market through frequent pricing analysis, sales activities, and inventory management. • Negotiated appropriate lease terms with apartment community management company representatives, vendors, and customers. • Hiring, training, and development of associates. • Annual budgets. • Guest satisfaction. • Monitored the market to capitalize on the latest trends. • Ensured that each guest's experience was positive, memorable, and consistent. • Worked with suppliers to outline improvement strategies. Show less • Maintained and managed profitability of market through frequent pricing analysis, sales activities, and inventory management. • Negotiated appropriate lease terms with apartment community management company representatives, vendors, and customers. • Hiring, training, and development of associates. • Annual budgets. • Guest satisfaction. • Monitored the market to capitalize on the latest trends. • Ensured that each guest's experience was positive, memorable, and… Show more • Maintained and managed profitability of market through frequent pricing analysis, sales activities, and inventory management. • Negotiated appropriate lease terms with apartment community management company representatives, vendors, and customers. • Hiring, training, and development of associates. • Annual budgets. • Guest satisfaction. • Monitored the market to capitalize on the latest trends. • Ensured that each guest's experience was positive, memorable, and consistent. • Worked with suppliers to outline improvement strategies. Show less



Oakwood

• Singapore
• Hospitality
• 700 & Above Employee

• National Account Coordinator

  • Jan 2006 - Nov 2012

  National Account contact for seven national accounts. Sales, research and reservations for major accounts, to insure consistency of service level agreements. One point of contact throughout the country for relocation departments, human resource departments and decision makers for major relocation companies and/or projects requiring short term housing for employees; recommends solutions, assures prompt satisfactory resolution. Actively participated in team meetings and training… Show more National Account contact for seven national accounts. Sales, research and reservations for major accounts, to insure consistency of service level agreements. One point of contact throughout the country for relocation departments, human resource departments and decision makers for major relocation companies and/or projects requiring short term housing for employees; recommends solutions, assures prompt satisfactory resolution. Actively participated in team meetings and training sessions. Leads team building sessions and initiates team mentor program. Responsible for developing a syllabus work flow book for a major account in order to assist in maintaining consistency for all of their clients between National Account Coordinators on the Brookfield team. Show less National Account contact for seven national accounts. Sales, research and reservations for major accounts, to insure consistency of service level agreements. One point of contact throughout the country for relocation departments, human resource departments and decision makers for major relocation companies and/or projects requiring short term housing for employees; recommends solutions, assures prompt satisfactory resolution. Actively participated in team meetings and training… Show more National Account contact for seven national accounts. Sales, research and reservations for major accounts, to insure consistency of service level agreements. One point of contact throughout the country for relocation departments, human resource departments and decision makers for major relocation companies and/or projects requiring short term housing for employees; recommends solutions, assures prompt satisfactory resolution. Actively participated in team meetings and training sessions. Leads team building sessions and initiates team mentor program. Responsible for developing a syllabus work flow book for a major account in order to assist in maintaining consistency for all of their clients between National Account Coordinators on the Brookfield team. Show less



Wesley Real Estate Group ®

• Costa Rica
• Real Estate
• 1 - 100 Employee

• Real Estate Agent

  • Jan 2004 - Jan 2007



First American Title

• United States
• Real Estate
• 700 & Above Employee

• Processor

  • Sep 2002 - Aug 2004

  Direct support for the Contract Manager for U.S. Department of HUD in the State of Kansas. Customer liaison between lenders, agents and title companies. Coordinated closing schedules, dispersal of payments, posting monies, and streamlining secretarial functions of office. Started with the company as a temporary receptionist for a sixty-line switch board, hired to a permanent position and immediately advanced to a processing position. Direct support for the Contract Manager for U.S. Department of HUD in the State of Kansas. Customer liaison between lenders, agents and title companies. Coordinated closing schedules, dispersal of payments, posting monies, and streamlining secretarial functions of office. Started with the company as a temporary receptionist for a sixty-line switch board, hired to a permanent position and immediately advanced to a processing position.



Lioness Realty Group

• Regional Property Manager

  • May 2000 - Feb 2002

  Directly responsible for 585 apartments consisting of five properties varying from conventional, high-rise, single-family homes, and duplexes. Direct reports included five area Resident Managers, and 13 support personnel. Responsibilities included but not limited to budget/expense control, recruiting/retention and training of all employees, marketing/advertising, vendor negotiations and contract management, oversaw both external and internal employee/resident relations, executive… Show more Directly responsible for 585 apartments consisting of five properties varying from conventional, high-rise, single-family homes, and duplexes. Direct reports included five area Resident Managers, and 13 support personnel. Responsibilities included but not limited to budget/expense control, recruiting/retention and training of all employees, marketing/advertising, vendor negotiations and contract management, oversaw both external and internal employee/resident relations, executive briefings, departmental planning, report analysis, asset management reporting, and meeting and exceeding owner objectives. Experience working with section 8, tax credit properties, and the RTC. Successfully achieved high occupancy on all properties 96% to 100%, all time low of 2% delinquencies, met or exceeded net operating income, maintained low employee turnover, and streamlining administrative process from on-site to corporate office. Assisted in developing and implementing residential policies and procedures manual, to enhance overall operations, and to assist owner in securing future fee management opportunities. Consistently recognized by peers and upper level management for contributions and productivity as well as employee satisfaction. Show less Directly responsible for 585 apartments consisting of five properties varying from conventional, high-rise, single-family homes, and duplexes. Direct reports included five area Resident Managers, and 13 support personnel. Responsibilities included but not limited to budget/expense control, recruiting/retention and training of all employees, marketing/advertising, vendor negotiations and contract management, oversaw both external and internal employee/resident relations, executive… Show more Directly responsible for 585 apartments consisting of five properties varying from conventional, high-rise, single-family homes, and duplexes. Direct reports included five area Resident Managers, and 13 support personnel. Responsibilities included but not limited to budget/expense control, recruiting/retention and training of all employees, marketing/advertising, vendor negotiations and contract management, oversaw both external and internal employee/resident relations, executive briefings, departmental planning, report analysis, asset management reporting, and meeting and exceeding owner objectives. Experience working with section 8, tax credit properties, and the RTC. Successfully achieved high occupancy on all properties 96% to 100%, all time low of 2% delinquencies, met or exceeded net operating income, maintained low employee turnover, and streamlining administrative process from on-site to corporate office. Assisted in developing and implementing residential policies and procedures manual, to enhance overall operations, and to assist owner in securing future fee management opportunities. Consistently recognized by peers and upper level management for contributions and productivity as well as employee satisfaction. Show less



Trust Property Management

• Regional Property Manager

  • Sep 1998 - Apr 2000

  Directly responsible for 778 apartments consisting of five conventional properties. Direct reports included five area Resident Managers, and 14 support personnel. Responsibilities included but not limited to budget/expense control, recruiting/retention and training of all employees, marketing/advertising, vendor negotiations and contract management, oversaw both external and internal employee/resident relations, report analysis, asset management reporting, and cash management payment… Show more Directly responsible for 778 apartments consisting of five conventional properties. Direct reports included five area Resident Managers, and 14 support personnel. Responsibilities included but not limited to budget/expense control, recruiting/retention and training of all employees, marketing/advertising, vendor negotiations and contract management, oversaw both external and internal employee/resident relations, report analysis, asset management reporting, and cash management payment planning. Achievements included, decreasing properties with a history of high delinquency to an average of 1% to 5% every month. Lowering cash debt on all properties by 80%, while still maintaining all operating functions with regards to on-site turnover, leasing, resident maintenance, and physical property concerns. Reviving distressed properties to increase occupancy to 98% to 100% and meeting or exceeding budgeted income. Show less Directly responsible for 778 apartments consisting of five conventional properties. Direct reports included five area Resident Managers, and 14 support personnel. Responsibilities included but not limited to budget/expense control, recruiting/retention and training of all employees, marketing/advertising, vendor negotiations and contract management, oversaw both external and internal employee/resident relations, report analysis, asset management reporting, and cash management payment… Show more Directly responsible for 778 apartments consisting of five conventional properties. Direct reports included five area Resident Managers, and 14 support personnel. Responsibilities included but not limited to budget/expense control, recruiting/retention and training of all employees, marketing/advertising, vendor negotiations and contract management, oversaw both external and internal employee/resident relations, report analysis, asset management reporting, and cash management payment planning. Achievements included, decreasing properties with a history of high delinquency to an average of 1% to 5% every month. Lowering cash debt on all properties by 80%, while still maintaining all operating functions with regards to on-site turnover, leasing, resident maintenance, and physical property concerns. Reviving distressed properties to increase occupancy to 98% to 100% and meeting or exceeding budgeted income. Show less



Oakwood Corporate Housing Lenexa KS

• Corporate Housing Administrator, Account Executive

  • Feb 1994 - Aug 1998

  Overall responsibilities included streamlining the administrative staff, maintaining a low delinquency, payroll for 21 employees, accounts payable and receivable, substantial external and internal client interaction, employee training, budget control, outside sales, and directly assisting the District Manager in every capacity. Successfully achieved nationally recognized low delinquency of 1%, awarded title of National Corporate Housing Administrator Mentor, holding the position of Account… Show more Overall responsibilities included streamlining the administrative staff, maintaining a low delinquency, payroll for 21 employees, accounts payable and receivable, substantial external and internal client interaction, employee training, budget control, outside sales, and directly assisting the District Manager in every capacity. Successfully achieved nationally recognized low delinquency of 1%, awarded title of National Corporate Housing Administrator Mentor, holding the position of Account Executive sold over 400 corporate apartments in the first year, and gaining a million dollar contract for corporate apartment needs in Kansas City with a major car manufacturer. Show less Overall responsibilities included streamlining the administrative staff, maintaining a low delinquency, payroll for 21 employees, accounts payable and receivable, substantial external and internal client interaction, employee training, budget control, outside sales, and directly assisting the District Manager in every capacity. Successfully achieved nationally recognized low delinquency of 1%, awarded title of National Corporate Housing Administrator Mentor, holding the position of Account… Show more Overall responsibilities included streamlining the administrative staff, maintaining a low delinquency, payroll for 21 employees, accounts payable and receivable, substantial external and internal client interaction, employee training, budget control, outside sales, and directly assisting the District Manager in every capacity. Successfully achieved nationally recognized low delinquency of 1%, awarded title of National Corporate Housing Administrator Mentor, holding the position of Account Executive sold over 400 corporate apartments in the first year, and gaining a million dollar contract for corporate apartment needs in Kansas City with a major car manufacturer. Show less



Property Management Industry

• Leasing Consultant

  • Jan 1986 - Jan 1994

  On-site Property Manager On-site Property Manager