Experience

Insurance Claims Unlimited (ICU)

• United States
• Insurance
• 1 - 100 Employee

• Claims Supervisor

  • Oct 2020 - May 2021

  Tasked with supervising a team of 15 employees. Overseeing hiring, termination, and training of 1099 employees. Engaged in meetings with the client and ensured that client and state metrics and regulations were met.



Employed

• Claims Adjuster

  • May 2020 - Mar 2021



FKS Insurance Services, LLC

• Account Manager Litigation Specialist

  • Feb 2020 - Mar 2020

  Contract position



Peninsula Insurance Bureau

• Insurance
• 1 - 100 Employee

• Account Manager

  • Apr 2017 - Feb 2020

  Pennsylvania Developed a professional and positive relationship with 33 coverholders.  Ability to work remote with limited supervision and exceeds auditing criteria.  Prepare and compose professional claims handling correspondence including developing a template requested by a corporate insurance agency for Business Income.  Actively involved in SIU investigations.  Responsible for pursuing subrogation opportunities for large losses.  Knowledge of Department of Insurance Regulations… Show more Developed a professional and positive relationship with 33 coverholders.  Ability to work remote with limited supervision and exceeds auditing criteria.  Prepare and compose professional claims handling correspondence including developing a template requested by a corporate insurance agency for Business Income.  Actively involved in SIU investigations.  Responsible for pursuing subrogation opportunities for large losses.  Knowledge of Department of Insurance Regulations and Handling guidelines for all states licensed. Licensed to handle claims in TX, FL, AL, AR, MI, NC, OK, WY, NH, KY, MT, ME, LA, MS, OR Knowledge of handling large Commercial losses that exceed millions in coverage  Ability to handle Split Claim Files Proven ability to prepare reports for admitted and non-admitted carriers per the carriers requirements and requests. Show less



RYZE Claim Solutions

• United States
• Insurance
• 100 - 200 Employee

• Claims File Examiner III

  • Mar 2016 - Apr 2017

  Tampa, Florida Claim handling from cradle to grave Superior claim handling resulted in client (Security First) vendor-ranking rising from #3 to #1. Interpret policy and apply it to claim handling; timely and accurate reserve setting. Negotiate with attorneys, Public Adjusters, general contractors and water mitigation companies. File review and close 80 claims per month with high quality-assurance ratings. Review and audit Xactimate field estimates. Handle high-profile claims and manage… Show more Claim handling from cradle to grave Superior claim handling resulted in client (Security First) vendor-ranking rising from #3 to #1. Interpret policy and apply it to claim handling; timely and accurate reserve setting. Negotiate with attorneys, Public Adjusters, general contractors and water mitigation companies. File review and close 80 claims per month with high quality-assurance ratings. Review and audit Xactimate field estimates. Handle high-profile claims and manage challenging policy holders. Experience with complex and large loss claim handling. Resolve variety of causes of loss- burglary, lightning, theft, water leaks, hurricane, hailstorms, fires and wind claims. Managed Additional Living Expense, Contents, and “fast” track claims. Show less



NCA Group

• United States
• Insurance
• 1 - 100 Employee

• Insurance Adjuster

  • Jan 2015 - Jan 2016

  Tampa/St. Petersburg, Florida Area Deployed at Citizens Property Insurance Corporation (FL). Provided superior claim handling and high level of insured satisfaction. Reviewed stabilization settlement agreements & processes to insureds, Public Adjusters, and attorneys. Facilitated scheduling of stabilization contractors, geotechnical engineers and cosmetic contractors. Prepared property sinkhole stabilization estimates per geotechnical engineering remediation protocols. Audited & adjusted residential cosmetic… Show more Deployed at Citizens Property Insurance Corporation (FL). Provided superior claim handling and high level of insured satisfaction. Reviewed stabilization settlement agreements & processes to insureds, Public Adjusters, and attorneys. Facilitated scheduling of stabilization contractors, geotechnical engineers and cosmetic contractors. Prepared property sinkhole stabilization estimates per geotechnical engineering remediation protocols. Audited & adjusted residential cosmetic estimates. Reviewed payment and performance bonds permits and warranties to ensure compliance with litigation agreements. Prepared and issued expense and indemnity payments with $100k in authority. Managed emergency sinkhole drop-outs and subsidence mitigation. Performed field inspections with insureds and expert engineers. Participated in litigation trial preparation. Handled a desktop of 80 litigated claim files. Show less



Indy Claims

• Insurance Adjuster /Assistant

  • Jun 2012 - Jan 2015

  Wesley Chapel, FL Delivered property insurance claim inspections; diagrams, estimates, and photos. Generated fully captioned narrative reports. Performed liability claim investigations, summarized recorded statements, interviewed claimants and insureds. Handled Workers' Compensation Investigations and Reports Performed leak detection thermal residential property scans.



Greenpaw Management, LLC

• Operations Manager

  • Jul 2000 - Jan 2015

  Riverview, FL Handle screening, interviewing and reference checks of potential tenants Resolve tenant complaints and solve problems Administration of accounts receivable and payable Managed State, County and City business and rental licensing Supervised property general contractors ensure timely and on budget delivery Started up new business venture - YardCards Created Web Site for small service startup



Hoffman Health Solutions

• Business Owner

  • Feb 2013 - Nov 2013

  Wesley Chapel, FL Use infrared camera to scan the human body looking for abnormalities such as cancers, pain origination,strokes,heart disease and Crohn's Disease. Scan Equines for ligament issues Detect pain, cancers, infections and breaks in felines,canines and domestic fowls Leak Detection of properities



Wheat First Butcher Singer Brokerage Firm

• Account Administrator/ PC Coordinator

  • May 1993 - Sep 1996

  Washington D.C. Metro Area Assist four retail brokers in operations, marketing and coordination of an extensive client-base with over $100 million in assets Organize and present retirement planner meetings to individual and corporations Evaluate, analyze, and maintain portfolios of client and prospective clients containing stocks, bonds, mutual funds, options, unit trusts and annuities Create proposals of investment ideas by analyzing client's needs and financial objectives Oversee daily transactions of… Show more Assist four retail brokers in operations, marketing and coordination of an extensive client-base with over $100 million in assets Organize and present retirement planner meetings to individual and corporations Evaluate, analyze, and maintain portfolios of client and prospective clients containing stocks, bonds, mutual funds, options, unit trusts and annuities Create proposals of investment ideas by analyzing client's needs and financial objectives Oversee daily transactions of 401 (k), profit sharing and money managed accounts Manage and configure computer network to reflect changes in personnel and training in daily computer software operations Perform network security administration for Broker's Ally and Beta system Show less



Federal Bureau of Investigation (FBI)

• United States
• Law Enforcement
• 700 & Above Employee

• Criminal Name Search Clerk

  • Jun 1992 - Aug 1992

  Washington D.C. Metro Area Updated and completed criminal files Provided on-going case management by providing background information to investigators Routinely performed inventory of office supplies