Experience

Bynet Semech

• Israel
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Project Manager

  • Apr 2022 - Present

• Customer Service Manager

  • Sep 2018 - Apr 2022

  I am the customer service manager of the Capital Market Authority at Bynet Semech Outsourcing.Management and leadership of a service center consisting of 14 employees and a shift manager.Periodic data analysis . Construction and management of an annual budget in accordance with the nature and seasonality appropriate to the center's activities..Establishment of a knowledge management system and its implementation in the service center.



ibi

• Brazil
• Financial Services
• 300 - 400 Employee

• Customer Service Team Manager

  • Mar 2015 - Jul 2017

  Manages a service center for private clients, agents and employers. Building work plans, quantitative goals and quality goals for the company and the service teams, while focusing on increasing the company's revenues. Manages a service center for private clients, agents and employers. Building work plans, quantitative goals and quality goals for the company and the service teams, while focusing on increasing the company's revenues.