Manager Housing Support Services

• Jun 2022 - Present

Senior Housing Options Officer

• Jun 2020 - Jul 2022

Seinor Private Rental Assitance

• Jul 2019 - Jun 2020

Job Coach / Targeted Compliance Framework

• Jun 2018 - May 2019

As a Job Coach I provide professional case management and assessment services to prepare main stream job seekers for employment. I am required in fulfilling a central role in the organisations service delivery model by providing both individual coaching and support to job seekers as well as facilitating group activities which help job seekers to actively and effectively search for work. I work closely alongside other professional staff including Recruitment, Allied Health and Training teams to ensure job seeker support is relevant and seamless Show less

Field Deployment Officer

• Sep 2017 - Apr 2018

Scheduling of work • Liaising with both internal and external stakeholders • Meeting weekly and monthly KPIs • Provide exceptional service to clients and its customers, in line with corporate values • Strong customer service and communication skills • Ability to work in a fast paced work environment • Sound IT/Technical skills • Superior problem solving and time management skills • Experience in diffusing difficult situations • Demonstrated attention to detail • Ability to work as part of a team Scheduling of work • Liaising with both internal and external stakeholders • Meeting weekly and monthly KPIs • Provide exceptional service to clients and its customers, in line with corporate values • Strong customer service and communication skills • Ability to work in a fast paced work environment • Sound IT/Technical skills • Superior problem solving and time management skills • Experience in diffusing difficult situations • Demonstrated attention to detail • Ability to work as part of a team

Client Services

• Jun 2015 - Jun 2017

I performed the role of a Client Service Officer for the Hunter Area Access and Demand Team. In this role I provide quality client service to clients that present to the office in crisis and highly complex situations. I assist in the reduction of homelessness and assist clients to link in with their Communities. I always act with integrity displaying reflective listening and empathy. I provide clients with pathways and assistance into Tenancies both in Social Housing and the Private sector. My skills in Client Service have been recognised recently when I was awarded the Highly Commended Customer Service Award in the category of Individual Excellence after being nominated by both clients and external Service Providers Show less

Co-ordinator brokerage support

• Jan 2012 - Mar 2015

Winner of National Homelessness Services Achievement Awards 2012From the commencement of this Service i solely worked with approximately 119 housing providers and Real Estate Agents in some way, shape or form and assisted over 1000 Families, and risk of Homelessness due to Rental or Mortgage arrears. Samaritans Brokerage Support Service was not refunded under the current government and therefore ceased to operate on the 5th February 2015 which forced a involuntary redundancy

Youth information and referral

• Jan 2011 - Jan 2012

I assisted in Providing short-term accommodation for young people in crisis; medium-term accommodationoptions and outreach in the Newcastle and Hunter region

Early Intervention activities Specialist

• Jan 2010 - Jan 2011

I assisted in Providing support to families and their children 0 to 12 and to young people aged 13 to 18.Offering advice and referral, case planning and assessment, case work, home visiting,parenting skills development programs, parenting programs and school-based groups.

Sole youth crisis refuge worker

• Jan 2009 - Jan 2010

Sole worker in a crisis refuge for young people aged 12 to 17 with six beds providing accommodation, case planning, links to education and training programs and longer term stable accommodation option