Experience

Virtu

• Australia
• Information Technology & Services
• 1 - 100 Employee

• Post-Sales Specialist

  • Aug 2022 - Jan 2023

  - Utilizes Virtu’s sales app (Datto) to manage ETA delays & stock reports. - Manage existing clients’ warranty registration, with the aim of maximizing accounts - Manage and assign incoming operations related email/phone enquiries - Maintain accurate records of deliveries, return cases and take appropriate action to close the sales orders - Organizes returns, dead on arrivals and other procurement needs - Partners with vendors and distributors as required - Collaborates with… Show more - Utilizes Virtu’s sales app (Datto) to manage ETA delays & stock reports. - Manage existing clients’ warranty registration, with the aim of maximizing accounts - Manage and assign incoming operations related email/phone enquiries - Maintain accurate records of deliveries, return cases and take appropriate action to close the sales orders - Organizes returns, dead on arrivals and other procurement needs - Partners with vendors and distributors as required - Collaborates with internal staff to effectively support customer needs - Coordinates with local and international courier/freight companies to ensure customers receive orders on time and within budget - Maintains accurate third-party logistics records and generate reports - Takes action on any other relevant ad hoc tasks to support the wider team Show less - Utilizes Virtu’s sales app (Datto) to manage ETA delays & stock reports. - Manage existing clients’ warranty registration, with the aim of maximizing accounts - Manage and assign incoming operations related email/phone enquiries - Maintain accurate records of deliveries, return cases and take appropriate action to close the sales orders - Organizes returns, dead on arrivals and other procurement needs - Partners with vendors and distributors as required - Collaborates with… Show more - Utilizes Virtu’s sales app (Datto) to manage ETA delays & stock reports. - Manage existing clients’ warranty registration, with the aim of maximizing accounts - Manage and assign incoming operations related email/phone enquiries - Maintain accurate records of deliveries, return cases and take appropriate action to close the sales orders - Organizes returns, dead on arrivals and other procurement needs - Partners with vendors and distributors as required - Collaborates with internal staff to effectively support customer needs - Coordinates with local and international courier/freight companies to ensure customers receive orders on time and within budget - Maintains accurate third-party logistics records and generate reports - Takes action on any other relevant ad hoc tasks to support the wider team Show less



LSEG (London Stock Exchange Group)

• United Kingdom
• Financial Services
• 700 & Above Employee

• Senior Order Management Specialist

  • Jun 2021 - Aug 2022

  - Participating in different management initiatives being implemented to teams - Leads the cascading of process updates and data notifications - Designated as point of contact and function as deputy in the absence of our manager - Supports the team for any queries and assistance needed to resolve a request - Escalates any interruptions impacting operations and customers

• Order Management Specialist

  • Feb 2021 - Jun 2021

  - Responsible for end-to-end order process from quote creation to order fulfillment thru Salesforce, Siebel and SAP. - Collaborates with sales, customer success managers, commercial and technical teams. - Manages the assigned accounts entitlements, billing, pending book and free trials. - Assists account managers with client’s queries and report requests. - Responsible for taking actions in product and third-party changes. - Escalates complex issues to designated support teams.



Refinitiv Philippines

• Order Management Specialist

  • Nov 2018 - Feb 2021

  - Responsible for end-to-end order process from quote creation to order fulfillment Salesforce, Siebel and SAP. - Collaborates with sales, customer success managers, commercial and technical teams. - Manages the assigned accounts entitlements, billing, pending book and free trials. - Assists account managers with client’s queries and report requests. - Responsible for taking actions in product and third-party changes. - Escalates complex issues to designated support teams. - Responsible for end-to-end order process from quote creation to order fulfillment Salesforce, Siebel and SAP. - Collaborates with sales, customer success managers, commercial and technical teams. - Manages the assigned accounts entitlements, billing, pending book and free trials. - Assists account managers with client’s queries and report requests. - Responsible for taking actions in product and third-party changes. - Escalates complex issues to designated support teams.



Thomson Reuters

• Canada
• Software Development
• 700 & Above Employee

• Order Fulfillment Specialist

  • Jun 2016 - Nov 2018

  - Creates and updates user access and product entitlements to different permissioning system - Sends daily productivity report of the team - Answers customer queries and resolves escalations via email and phone call - Creates and updates user access and product entitlements to different permissioning system - Sends daily productivity report of the team - Answers customer queries and resolves escalations via email and phone call



DHL

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Process Associate

  • May 2013 - Jun 2016

  - Data entry in SAP - Conducted daily audit of associates’ processed files - Sends daily, weekly, and monthly accuracy performance reports of associates to managers - Schedules meetings/events of the associates - Trains new employees and conduct refresher training with team leaders and associate - Data entry in SAP - Conducted daily audit of associates’ processed files - Sends daily, weekly, and monthly accuracy performance reports of associates to managers - Schedules meetings/events of the associates - Trains new employees and conduct refresher training with team leaders and associate