Shellie Westbrook

Default Quality Monitoring Analysis at ServiceMac, LLC
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Location
IN

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Experience

    • United States
    • Financial Services
    • 200 - 300 Employee
    • Default Quality Monitoring Analysis
      • Oct 2021 - Present
    • United States
    • Investment Management
    • 1 - 100 Employee
    • Collections Agent
      • Mar 2017 - Oct 2021
    • United States
    • Human Resources
    • Account Executive
      • Jan 2015 - Sep 2016

      To relay to our Clients our ability to do the Testing they require. Make it affordable to them. Complete the Testing in a Professional Accurate Manner for the Client & the Donor. Get the results to them in a Timely Manner. Making sure the Client is happy & the Donor feels they had a Accurate Professional Person taking care of all their needs in the Testing Process. This is my Goal everyday & I expect no less of myself. To relay to our Clients our ability to do the Testing they require. Make it affordable to them. Complete the Testing in a Professional Accurate Manner for the Client & the Donor. Get the results to them in a Timely Manner. Making sure the Client is happy & the Donor feels they had a Accurate Professional Person taking care of all their needs in the Testing Process. This is my Goal everyday & I expect no less of myself.

    • United States
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Drug Screen Coordinator
      • Jan 1979 - Nov 2014

      In Charge of Drug Screens for St Mary's Hospital, St Mary's Warrick Hospital, St Mary's 2 Urgent Care Centers, On-Call Team for ER. Scheduling all On-sites, going to all on-sites. Managing teams of up to eight employees to travel on-site to client locations to provide testing. MRO Assistant to 2 MRO's. Receiving all Drug Screen Results, Data entering them, Charging them, getting results to the client. Trainer for all collectors ( up to around 100 employee's) at all locations. Keeping all forms up to date and stocked. Pulled the Random Numbers for over 50 DOT and NON-DOT companies. Provided unprecedented level of customer support and satisfaction to all clients both on-site, over the phone and via E-Mail daily. Certified in DOT & NON-DOT Drug Screening. Rapid Testing, Hair Follicle, & Breath Alcohol Testing.

Education

  • Ivy Tech Community College-Southwest
    EMT Emergency Medical Technician, Medical
    2008 - 2009
  • North High School
    Diploma, Health Care Field
    1974 - 1978

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