Shellie Westbrook
Default Quality Monitoring Analysis at ServiceMac, LLC- Claim this Profile
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Experience
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ServiceMac, LLC
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United States
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Financial Services
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200 - 300 Employee
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Default Quality Monitoring Analysis
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Oct 2021 - Present
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One Main Financial
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United States
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Investment Management
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1 - 100 Employee
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Collections Agent
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Mar 2017 - Oct 2021
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Assurance Consulting & Testing Solutions
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United States
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Human Resources
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Account Executive
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Jan 2015 - Sep 2016
To relay to our Clients our ability to do the Testing they require. Make it affordable to them. Complete the Testing in a Professional Accurate Manner for the Client & the Donor. Get the results to them in a Timely Manner. Making sure the Client is happy & the Donor feels they had a Accurate Professional Person taking care of all their needs in the Testing Process. This is my Goal everyday & I expect no less of myself. To relay to our Clients our ability to do the Testing they require. Make it affordable to them. Complete the Testing in a Professional Accurate Manner for the Client & the Donor. Get the results to them in a Timely Manner. Making sure the Client is happy & the Donor feels they had a Accurate Professional Person taking care of all their needs in the Testing Process. This is my Goal everyday & I expect no less of myself.
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St. Mary's Medical Center
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Drug Screen Coordinator
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Jan 1979 - Nov 2014
In Charge of Drug Screens for St Mary's Hospital, St Mary's Warrick Hospital, St Mary's 2 Urgent Care Centers, On-Call Team for ER. Scheduling all On-sites, going to all on-sites. Managing teams of up to eight employees to travel on-site to client locations to provide testing. MRO Assistant to 2 MRO's. Receiving all Drug Screen Results, Data entering them, Charging them, getting results to the client. Trainer for all collectors ( up to around 100 employee's) at all locations. Keeping all forms up to date and stocked. Pulled the Random Numbers for over 50 DOT and NON-DOT companies. Provided unprecedented level of customer support and satisfaction to all clients both on-site, over the phone and via E-Mail daily. Certified in DOT & NON-DOT Drug Screening. Rapid Testing, Hair Follicle, & Breath Alcohol Testing.
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Education
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Ivy Tech Community College-Southwest
EMT Emergency Medical Technician, Medical -
North High School
Diploma, Health Care Field