Experience

Frith Anderson + Peake

• Law Practice
• 1 - 100 Employee

• Executive Director

  • Apr 2018 - Present

• Administrative Assistant

  • Nov 2015 - Apr 2018



Davenport Energy

• United States
• Oil and Gas
• 1 - 100 Employee

• Director of Information Systems

  • Jul 2015 - Oct 2015

  • Serve as Project Manager for implementation of new software and upgrade to current softwarecontaining data for 27,000 customers• Coordinate with Chief Financial Officer, Vice President, Controller and Operations Director todetermine software needs• Consult with Controller and CFO concerning flow of information and proper setup in General Ledger• Work with Software Developer and Trainers to establish best practices• Run Tests on Software in Test and Live environments to troubleshoot problems and/or assist inpredicting future problems• Serve as point of contact for Team Members with concerns and questions• Review reports and analyze data for improvements and corrections• Ongoing training of Team Members once software implementation is complete

• Director of Marketing & Customer Service

  • Jul 2010 - Jul 2015

  • Customer Service Training and Best practices implementation including: planning and coordinating presentations and customer service training sessions• Involved in Interviewing, Hiring and Annual Evaluations of Customer Service Representatives• Oversight of customer conflict resolution and handled escalated customer calls• Project management and implementation of new policies and procedures as directed by President and Vice-President• Assisted Corporate Management Team with special projects requiring software querying andspreadsheet building• Coordinated and assisted in developing content for semi-annual employee newsletter publication• Coordinated Tenure Recognition and Awards for Employees• Market development; created sales plans/strategies and assisted with and/or design marketing materials• Assisted in developing marketing plan for all markets and oversee marketing campaign• Managed Website content• Maintained and generated customer reports and mailing lists• Corporate charitable giving oversight and management• Acted as liaison between branded petroleum vendors/representatives and Davenport Energy such as:ExxonMobil and Citgo• Coordinated branding of new convenience store sites• Organized periodic customer appreciation and corporate employee events and recognition as directed• Planned, organized and managed periodic special events such as: Open House, Business After Hours,Customer Appreciation and Intercompany Events/Outings

• Executive Assistant

  • Sep 2007 - Jul 2010

  • Processed and calculated bi-weekly payroll• Prepared and submitted quarterly and annual federal, state and VEC reports• Prepared W2’s for all Employees• Made appropriate changes to deductions such as; 401k, insurance and garnishments• Periodically audited payroll information• Submitted payroll spreadsheets and comparisons to Management as requested• Tracked benefit days for all employees such as; sick, vacation and personal• Provided Secretarial support for the President/CEO and the Vice President including:typing/compiling letters, reports and complex spreadsheets• Organized and gathered information to develop presentations for meetings• Managed calendar for the CEO and made and confirmed travel arrangements as needed• Collected data and created analytical reports and spreadsheets• Scheduled appointments and meetings as requested• Acted as liaison with outside vendors and customers• Handled confidential financial and personnel information• Tracked and analyzed all contracts associated with product procurement• Priced Transport Customer product purchases and bids• Kept books for a small company owned by President & VP: reconciled banking information, accounts payable, payroll and submitted tax reports.



First Piedmont Corporation

• United States
• Environmental Services
• 1 - 100 Employee

• Secretarial/Receptionist

  • Sep 2005 - Sep 2007

  • Answered phones and worked switchboard • Handled billing, account setup and sales for all residential customers • Managed accounts receivable and rebates for Recycling Vendors • Supported accounts payable with processing payments and served as back-up as needed • Keyed and processed all accounts receivable payments • Served as internal support staff as needed; fding, sorting, keying & dispatching • Audited customer accounts for accurate billing and routing • Assisted with Special Projects for CAO when directed • Ordered and kept an inventory of all office supplies



NTELOS

• Danville, Virginia Area

• Sales Representative

  • 2002 - 2005