Experience

NVA Canada

• Canada
• Veterinary Services
• 1 - 100 Employee

• Integration Manager

  • Jun 2022 - Present

  Western Canada My dream job! Providing collaborative leadership to new NVA Canada partners. Giving back on my amazing experience and ensuring the partnerships have the best possible integration. My goal is to build exceptional relationships, be a collaborative leader, and an expert problem solver while delivering desirable outcomes for all. I'm here to provide strategic support and onboard you into NVA programs while maintaining your unique practice culture. I help you where you want to go. I'm your… Show more My dream job! Providing collaborative leadership to new NVA Canada partners. Giving back on my amazing experience and ensuring the partnerships have the best possible integration. My goal is to build exceptional relationships, be a collaborative leader, and an expert problem solver while delivering desirable outcomes for all. I'm here to provide strategic support and onboard you into NVA programs while maintaining your unique practice culture. I help you where you want to go. I'm your short-term leader, advocate, cheerleader and all around support. I set expectations, mentor, coach and train. Every day is a new day and every partner is important.

• Hospital Manager

  • Aug 2021 - Sep 2022

  Toronto, Ontario, Canada



VCA Animal Hospitals

• United States
• Veterinary Services
• 700 & Above Employee

• Client Service Representative

  • Jul 2020 - Sep 2021

  Toronto, Ontario, Canada * Influence daily operations by providing best in class customer service to pet parents and fur babies while contributing to the profitability of the location * Welcome clients and their pets. Perform a wide variety of administrative duties. Manage concerns, emergencies and rapidly changing protocols * Educate clients on VCA's wide variety of offerings * Collaborate to improve team efficiencies and contribute to team effectiveness * Encourage enrolment in VCA CareClub



7-Eleven Canada

• Canada
• Retail
• 100 - 200 Employee

• Field Consultant Trainee

  • Nov 2018 - Jul 2019

  GTA * Graduated from 7-Eleven’s Operational Leadership training program. * Participated in 7-Eleven In-store Experience. * Completed 7-11 food handling course.



Shoppers Home Health Care

• Hospitals and Health Care
• 100 - 200 Employee

• District Manager

  • May 2011 - Oct 2017

  Ontario East & B.C. Retail/Outside Sales Team * Able to translate excellent customer service into sales performance; repeatedly exceeding plan in top line sales and bottom line profitability. (#1 in sales 5x years) * Demonstrated financial acumen; analyzing financial reports, anticipating trends and finding business opportunities. * Partnered with outside sales team to increase sales by pipeline management, meeting key accounts and acquiring new accounts; establishing a stronger market… Show more Retail/Outside Sales Team * Able to translate excellent customer service into sales performance; repeatedly exceeding plan in top line sales and bottom line profitability. (#1 in sales 5x years) * Demonstrated financial acumen; analyzing financial reports, anticipating trends and finding business opportunities. * Partnered with outside sales team to increase sales by pipeline management, meeting key accounts and acquiring new accounts; establishing a stronger market share. * Continuous mentoring, coaching and feedback led to high engagement, employee development, motivated teams and talent retention. Created a leadership talent pool to achieve succession planning for district and company. Accomplished at sourcing and hiring new team members, while effectively managing terminations. * Enthusiastically recognized top performers while ensuring under performance was formally addressed with clear, measurable, and documented performance improvement plans. * Change leader with a proven ability to handle ambiguity and rapid change. Positive influencer; capable of owning the message. * Strong organizational skills to manage multiple projects with consistent high quality, in a timely manner and flexibility to adapt to changing workload. * Results-focused, self-starter, highly motivated with a sense of urgency and an understanding of time-sensitivity. * Ability to multi-task, process information quickly, and work in a fast-paced collaborative environment. * Worked within different provincial legislation, regulation and guidelines. * Coordinated store openings, relocations and closings.

• Store Manager

  • Feb 1999 - May 2011

  * Managed all aspects of the business; talent, sales, profitability, loss prevention and safety standards * Achieved #1 store in the country * Multiple locations * Oversaw complex business requirements (retail, outside sales, service and delivery) * Brand Ambassador; focused on a great customer experience, operational excellence and delivering on the company promise * Liaised with vendors and community partners; creating strong community ties, business development and sales… Show more * Managed all aspects of the business; talent, sales, profitability, loss prevention and safety standards * Achieved #1 store in the country * Multiple locations * Oversaw complex business requirements (retail, outside sales, service and delivery) * Brand Ambassador; focused on a great customer experience, operational excellence and delivering on the company promise * Liaised with vendors and community partners; creating strong community ties, business development and sales opportunities * Conducted cold calls, attended trade shows and hosted lunch and learns to develop new business relationships and partnerships.


Shoppers Drug Mart
• Canada
• Retail
• 700 & Above Employee
• Cosmetic Manager

  • May 1985 - May 1998