Experience

Life Fitness Physical Therapy

• United States
• Physical, Occupational and Speech Therapists
• 1 - 100 Employee

• Office Manager

  • Feb 2018 - Present



TSI

• United States
• Freight and Package Transportation
• 1 - 100 Employee

• Quality Assurance Auditor

  • Jul 2013 - Feb 2017

  • Focus on standardizing all operations in the interest of improving the operating compliance and performance standards• Review the SOPs for accuracy and compliance as well as provided suggestions to improve quality• Visit multiple offices nationwide to ensure they are in compliance with federal, state, and client guidelines and regulations• Propose improvement actions and report regularly on implementation progress• Investigate potential complaints, ensuring a timely and complete response

• Attorney Liason

  • Jan 2012 - Jul 2013

  • Represented NCO clients managing 47 Law Firms responsible for 3.5 Million in debt collection inventory on the East Coast.• Provided financial analysis and perform for each Law firm including daily management of inventory, consumer payments, firm costs, judgments, settlement stipulations, and bankruptcy preference payments.• Managed communications to responsible firms including disputes and financial discrepancies.• Provided training for new firms to ensure stakeholder compliance and operational standards are met. • NCO Liaison between client and firm and ensured financial goals were met



Harte-Hanks, Inc.

• United States

• Account Executive

  • Oct 1999 - Jun 2011

  • Managed all operations for seven accounts with annual revenue of $232,000.00.• Acted as primary client contact and liaison with all internal departments.• Responsible for meeting all client deadlines, accurately and within customer's budget.• Managed all client budgets and monthly financial reporting.• Developed standard documentation forms and procedures and became subject matter expert and trainer.• Led quarterly client business reviews to ensure all client goals and expectations were met• Delivered excellent quality; focused on continuous improvements.• Responsible for assuring all aspects of company's standard practices were maintained and implemented.• Demonstrated an awareness to improve the overall business and help the company attain its strategic goals.



Harte-Hanks, Inc

• United States

• Account Executive/Account Manager

  • Jan 1999 - Jan 2011

  Managed all operations for seven accounts with an annual revenue of $232,000.00. Acted as primary client contact and liaison with all internal departments . Responsible for meeting all client deadlines, accurately and within customer's budget. Managed all client budgets and monthly financial reporting. Developed standard documentation forms and procedures and became subject matter expert and trainer. Led quarterly client business reviews to ensure all client goals and expectations were met. Delivered excellent quality; focused on continuous improvements. Responsible for assuring all aspects of company's standard practices were maintained and implemented. Demonstrated an awareness to improve the overall business and help the company attain it's strategic goals.



MCRB, Inc

• United States

• Senior Account Executive

  • Jan 1996 - Jan 1999

  Responsible for all operational aspects involved in managing five accounts. Coordinated all phases of client start up. Acted as primary client contact and customer service representative. Created various reports and monitored daily workflow. Completed monthly invoicing and assessments. Responsible for all operational aspects involved in managing five accounts. Coordinated all phases of client start up. Acted as primary client contact and customer service representative. Created various reports and monitored daily workflow. Completed monthly invoicing and assessments.