Experience

APISource, Inc.

• United States
• Advertising Services
• 1 - 100 Employee

• NetSuite Administrator

  • Nov 2022 - Present



NexRev

• United States
• Facilities Services
• 1 - 100 Employee

• Supply Chain Manager

  • Dec 2019 - Aug 2022



Carrier Enterprise

• United States
• Wholesale Building Materials
• 700 & Above Employee

• Regional Operations Manager - Inventory Control

  • Aug 2018 - Jun 2019

  • Create and manage all inventory control processes, audits, and continuous process improvements for the South Central regional hub and 13 area stores.• Create a continuous improvement roadmap and identify critical metrics to establish a best-in-class inventory management operation from the ground up for company warehouses; identify and resolve root causes for inventory and distribution problems.• Directly supervise and mentor an Inventory Control Manager, Receiving Manager, and Inventory Control Analyst, and indirectly manage 40 associates in the hub location.• Collaborate with 13 Store Managers throughout the region to handle store audits and prepare locations for the year’s physical inventory, including site visits.• Plan and track KPI improvement, Standard Operating Procedures (SOPs), and other process implementations; update senior leadership on results and processes.• Work with the Continuous Improvement Manager to coordinate outbound inventory for the hub operation.• Work with the Director of Finance, the Purchasing Manager, and Sales leadership on cross-functional inventory planning, execution, and follow-up.

• Digital General Manager

  • Jun 2015 - Aug 2018

  • Oversaw all digital marketing efforts, including developing and implementing seasonal marketing plans with effective branding messages, programs, and initiatives.• Supervised and trained 4 employees, including a Digital Analyst, 2 Digital Customer Care Representatives, and 1 Marketing Manager, to handle digital and marketing programs.• Managed front-end and back-end website updates and changes, including creating landing pages, editing, testing, tracking, and maintenance.• Collaborated with third-party vendors on Search Engine Optimization (SEO) and Search Engine Marketing (SEM) and oversaw daily KPIs, monitored campaign results, and measured growth potential.• Worked with internal and field teams to expand the digital customer base and train customers through digital and marketing programs, including creating a unified branding strategy for in-store, print, and digital marketing.• Managed traditional dealer marketing programs.Key Accomplishments • Spearheaded the successful launch of the regional digital commerce platform in July 2015; served as Project Manager for the program, which exceeded 3 out of 4 KPIs in its first year.• Achieved website sales of $63 Million in 2017.

• Store Sales Manager

  • Jun 2013 - Jun 2015

  • Supervised 8 employees directly and 40 indirectly to manage, plan, and execute operations and sales.• Managed full P&L responsibility while also overseeing merchandising and marketing efforts.• Established long-term and short-term plans for store processes and regional team development.Key Accomplishments • Developed an HVAC technical school partnership to support local technical colleges and students through donations, scholarships, and job fair participation. • Implemented a warehouse management system (WMS) to easily locate products in the store and warehouse. • Created a queuing system that reduced customer wait time and improved overall service.



Walmart

• United States
• Retail
• 700 & Above Employee

• General Manager

  • May 2012 - Jun 2013

  • Oversaw the daily operations of a 24-hour Supercenter that generated $66 Million in annual revenue and ensured customer service standards were met.• Supervised 10 managers, including 2 Shift Managers and 8 Assistant Store Managers, with oversight of up to 400 Department Managers, Zone Managers, and Associates.• Managed inventory fulfillment and accuracy.• Mentored and developed employees while building a team mentality, handling conflict resolution, and reviewing team performance.• Assisted with store financial accountability, including P&L responsibility, asset protection, and pricing accuracy.

• Shift Manager

  • Jan 2010 - May 2012



Belk

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • Aug 2007 - Dec 2009

  • Managed 3 Managers, 3 Management Trainees, and up to 60 associates for a department store with $7 Million in volume.• Recognized as 2008 Pacesetter Store for improving store performance to Top 10% of the company in 2008.• Improved customer service scores to rank No. 1 companywide from bottom of the company previously.

• Merchandise Coordinator

  • Jan 2006 - Jul 2007



The Children's Place

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • Jan 2004 - Dec 2005



Enterprise

• United States
• Travel Arrangements
• 700 & Above Employee

• Management Assistant

  • Nov 2002 - Jan 2004



Gap Inc.

• United States
• Retail
• 700 & Above Employee

• Associate Manager

  • Jun 2001 - Oct 2002



McRae's Department Store

• Assistant Store Manager

  • Jan 1997 - Jun 2001