Experience

The South West Apprenticeship Company

• Operations Manager

  • Jan 2012 - Present

  The South West Apprenticeship Company (SWAC) is an Apprenticeship Training Agency (ATA) operating throughout the South West of England. Responsible for 100+ on programme apprentices and management of head office.Key Achievements:• Developed SWAC including o Recruitment of all employeeso Process and Procedure set upo Creating training provider relationso Identifying funding streamso Target setting and budgets• Development and tracking of key performance indicators (KPIs) resulting in greater focus and efficiency throughout the team• CRM input and analysis , driving new CRM implementation resulting in more accurate recording of activity and reporting of KPIs• Key member of senior management team (SMT) identifying process inefficiencies • Management of performance management including; disciplinary, grievance, redundancy and performance improvement plans• Identified, Developed and implemented successful training provider relationships with agreed SLAs • Organised organisation and departmental budgets using forecasting strategies to reduce costs and meet monthly targets



Triangle Fusion Limited

• Business Consulting and Services
• 1 - 100 Employee

• Operations Manager

  • Mar 2007 - Nov 2010

  • Performance manage, train and develop the team of administrators and field advisors whilst monitoring performance and workload• Track the continuous progress of key performance indicators against monthly targets• Ensure all paperwork is completed accurately and within the agreed timescales to ensure monthly targets are achieved• Generate and analyse reports to provide information at management and team level• Manage the recruitment, induction, and performance reviews of administrators and field advisors• Ensure all procedures and processes are maintained to allow monitoring and controlling evidence of key performance indications in conjunction with Operational Excellence• Check and authorise invoices to be processed for field advisor team• Attend internal and external meetings as necessary (travel may be involved)• Produce financial reports to forecast project monthly income

• Operations Manager

  • 2009 - 2010