Business Development Manager

• Apr 2022 - Present

Account Manager

• Aug 2017 - Apr 2022

ACHIEVEMENTS • Year on year growth within my territory (West Melbourne and regional) from existing and new accounts • Updated and proof read education manuals • Hosted and executed VIP days and events, engaging clients to invest • Created education calendars of zoom presentations keeping therapist enthused during lockdowns • Onboarding of new accounts including training, events, marketing and treatment menu development RESPONSIBILITIES • Building and maintaining relationships with clinics owners and therapists • Monthly strategy meetings with clinic owners to set tailored goals for clinic and therapists • Developing training presentations and tools to assist in clinic education for therapists and owners • Assessing therapists in practical application techniques • Time management of appointment diary ensuring maximum usage of travel time Show less

Operations Manager

• Feb 2016 - Aug 2017

ACHIEVEMENTS• Managed the Student Industry Placement Program which placed students into salons, spas and clinics all over Victoria• Planned and executed the opening of The Lip Lab, including employing, managing and training staff • Directed renovation projects in campus, liaising with suppliers, builders, plumbers & electriciansRESPONSIBILITIES• Facilitate the co-ordination of stock ordering and handling• Build relationships with key retail partners and arrange on site training• First contact for all queries regarding operations and management of campus• Monitor profits and roster staff accordingly for the Lip Lab• Organise invoices and payments between suppliers and accounts teams• Manage and secure external excursions for students • Oversee reception and develop procedures Show less

Educator/Assessor

• May 2015 - Feb 2016

RESPONSIBILITIES• Create presentations for delivery of units according to training package• Physical assessment of students for units • Written reports on students assessment and progress

Clinic Manager

• Feb 2015 - Feb 2016

ACHIEVEMENTS • Created and implemented new policies and procedures to streamline business functions • Developed systems and program to update current database • Increased staff productivity through training and up-skilling • Develop and put into place strategies to increase re-bookings RESPONSIBILITIES • Management of reception – incoming and outgoing calls, diary appointments, greeting new and existing clients • Track sales figures and prepare weekly reports • Create briefs for staff on upcoming sales promotions • Consult with designers of website and gift vouchers • Create posters and artwork for promotions Show less

Personal Assistant, Co-Ordinator/Trainer

• Mar 2013 - Jul 2015

ACHIEVEMENTS • Developed and presented a skin anatomy and physiology workshop in Victoria, New South Wales and Queensland • Created beauty therapist treatment protocols as an upgrade to the policies and procedures manual • Developed a contingency plan to ensure the smooth running of the business in the absence of assistance • Successful planning and management of local and interstate workshops RESPONSIBILITIES • Venue bookings • Accommodation bookings for interstate and local workshop participants and trainers • Printing and organising handouts and certificates • Event coordination and on-site management • Liaise with Skin Care suppliers organising salon promotions • Diary management for Head Coach and other trainers • Ongoing maintenance and updates to database and CRM systems • Regular updates to business website, blogs, workshops, webinars and products • Proof reading of magazine articles, webinars, workshops and products for sale • Invoicing and applying payments • Daily financial transactions via credit card, direct debit and deposit • Timely communication responses – phone, email, website, social media Show less

Business Development Manager

• Feb 2011 - Feb 2013

ACHIEVEMENTS • Development of new business in Victoria – building and maintaining new relationships (supplier and client) • Successful installment of Skin Management Professionals products and equipment into Victorian salons • Establishing well-attended workshops and training courses in products and equipment to a new client base • Increase in sales to existing clients RESPONSIBILITIES • Maintain the skin care and sugaring training agenda, conducting product knowledge training courses which are run over several days and are paid for events • Assess salon and therapist’s performance • Provide in salon training for beauty therapists to develop their product knowledge and skills • Responsible for initial training and ongoing up-skilling of staff in body-sugaring • Develop and run product day courses at an external beauty college • Design and maintain training client database • Locate new venues suitable for to conduct training workshops • Coordinate accommodation, travel and entertainment for national and international visitors • Conduct consultation days and promotional events for brand awareness in salons • Demonstrate products at employer’s stand at trade expos in Sydney and New Zealand • Assist with launches of new equipment and services • Maintain professional development to stay current on industry trends, new technology, skin science & ingredients Show less

Manager/Beauty Therapist

• May 2005 - Dec 2010

ACHIEVEMENTS • Regularly achieved or exceeded monthly sales targets • Designed new treatment menu and website • Established social media presence and its ongoing maintenance • Ensured the Salon retained a loyal client base with a high percentage client return • Researching and implementing a new skin care range into the salon to target a new range of clientele RESPONSIBILITIES • All beauty therapy duties; Facials, Microdermabrasion, Peels, Waxing, Tinting, Massage, Pedicures & Manicures • Staff rostering • Developed strategies for client retention and new business • Responsible for daily tasks of the operation of the salon • Daily financial transactions and weekly banking • Maintenance of client register to produce correspondence for new clients and birthdays Show less