Vice President of Student Finance and Student Records

• Dec 2022 - Present

Senior Director of Student Finance and Student Records

• Oct 2021 - Dec 2022

Director of Student Finance/Interim Director of Student Records

• Apr 2019 - Oct 2021

Director of Student Finance

• Oct 2016 - Apr 2019

Corporate Director of Financial Aid

• Nov 2011 - Oct 2016

Responsible for screening, hiring, evaluating staff and offering professional development opportunities; Member of executive leadership team providing essential decision making information and guidance to the team while managing all aspects of student financial aid; Provide technical support to the campus financial aid staff as well as the corporate financial aid staff: Develop internal controls to ensure compliance with company policies/procedures, governing agency regulations; Negotiated… Show more Responsible for screening, hiring, evaluating staff and offering professional development opportunities; Member of executive leadership team providing essential decision making information and guidance to the team while managing all aspects of student financial aid; Provide technical support to the campus financial aid staff as well as the corporate financial aid staff: Develop internal controls to ensure compliance with company policies/procedures, governing agency regulations; Negotiated contract and relationship with third party resource to provide net price calculator and external auditing; Analyzes current operations in order to implement strategic changes to maintain or improve expected operational levels in all areas related to financial aid; Oversee financial aid processing for multiple campuses; Conducted regular campus visits to ensure compliance, identify training opportunities and ensure cohesive processing; Responsible for processing all ECAR/PPA updates, FISAPs, and other required documentation for the Department of Education and state agencies

Financial Aid Manager/Interim Corporate Director of Financial Aid

• Feb 2011 - Nov 2011

Financial Aid Manager

• Sep 2010 - Nov 2011

Manage a staff of 13 full-time employees; Responsible for screening, hiring, evaluating staff and offering professional development opportunities; Provide technical support to the campus financial aid staff as well as the corporate financial aid staff: Develop internal controls to ensure compliance with company policies/procedures, governing agency regulations; Oversee financial aid processing for 10 campuses; Conduct regular campus visits to ensure compliance, identify training opportunities… Show more Manage a staff of 13 full-time employees; Responsible for screening, hiring, evaluating staff and offering professional development opportunities; Provide technical support to the campus financial aid staff as well as the corporate financial aid staff: Develop internal controls to ensure compliance with company policies/procedures, governing agency regulations; Oversee financial aid processing for 10 campuses; Conduct regular campus visits to ensure compliance, identify training opportunities and ensure cohesive processing;

Senior Associate of School & Lender Services

• Aug 2007 - Sep 2010

Managed a staff of six full-time employees; Responsible for evaluating staff and offering professional development opportunities; Oversight of daily operations of the student lending services offered by the department; Created database queries to forecast disbursements and provide necessary data for loan maintenance; Managed the departmental budget for School and Lender services; oversight and reconciliation of default fee activities for all loans guaranteed by the MDHE; Responsible for working… Show more Managed a staff of six full-time employees; Responsible for evaluating staff and offering professional development opportunities; Oversight of daily operations of the student lending services offered by the department; Created database queries to forecast disbursements and provide necessary data for loan maintenance; Managed the departmental budget for School and Lender services; oversight and reconciliation of default fee activities for all loans guaranteed by the MDHE; Responsible for working with professional associations to provide guarantor insight; Created internal training programs for the department; Created tracking system to track staff productivity and the incoming/outgoing calls being received; Assisted IT with the development and testing of a customer resource management system; Show less Managed a staff of six full-time employees; Responsible for evaluating staff and offering professional development opportunities; Oversight of daily operations of the student lending services offered by the department; Created database queries to forecast disbursements and provide necessary data for loan maintenance; Managed the departmental budget for School and Lender services; oversight and reconciliation of default fee activities for all loans guaranteed by the MDHE; Responsible for working… Show more Managed a staff of six full-time employees; Responsible for evaluating staff and offering professional development opportunities; Oversight of daily operations of the student lending services offered by the department; Created database queries to forecast disbursements and provide necessary data for loan maintenance; Managed the departmental budget for School and Lender services; oversight and reconciliation of default fee activities for all loans guaranteed by the MDHE; Responsible for working with professional associations to provide guarantor insight; Created internal training programs for the department; Created tracking system to track staff productivity and the incoming/outgoing calls being received; Assisted IT with the development and testing of a customer resource management system; Show less

Sr. Financial Aid Coordinator - Student Financial Services Liaison

• May 2007 - Aug 2007

Assisted current and prospective students with inquiries and requests; processed verification of student financial aid files; worked with financial aid front end staff to determine what was needed for students they were assisting; Monitored departmental email for inquiries; worked with IT to set up internal communication system so staff located in separate offices could communicate instantly as needed. Assisted current and prospective students with inquiries and requests; processed verification of student financial aid files; worked with financial aid front end staff to determine what was needed for students they were assisting; Monitored departmental email for inquiries; worked with IT to set up internal communication system so staff located in separate offices could communicate instantly as needed.

Director of Financial Aid

• Nov 2005 - May 2007

Administered all aspects of financial aid; Managed daily operations of the Financial Aid Department; Worked closely with the Admissions office to meet with families and assist with student recruitment; Trained in all Title IV Programs; Award and process all types of financial aid; Loan Processing; Responsible for processing all Federal refund calculations; Responsible for reconciling all Federal funds with the Department of Education; Counseled students on borrowing, indebtedness and future… Show more Administered all aspects of financial aid; Managed daily operations of the Financial Aid Department; Worked closely with the Admissions office to meet with families and assist with student recruitment; Trained in all Title IV Programs; Award and process all types of financial aid; Loan Processing; Responsible for processing all Federal refund calculations; Responsible for reconciling all Federal funds with the Department of Education; Counseled students on borrowing, indebtedness and future goals; Processed special consideration requests and independent overrides; Managed a staff of two full-time employees and three work-study employees; Oversaw departmental budget and work-study budget campus wide; Reconciled institutional scholarships and provided information to the Alumni office for acknowledgments; Assisted with student retention efforts; Responsible for interdepartmental training and communication; Responsible for working with Consultants to reduce discount rate and create new packaging strategies; Responsible for working with consultants to convert financial aid office to a new campus wide computer system (CAMS); Show less Administered all aspects of financial aid; Managed daily operations of the Financial Aid Department; Worked closely with the Admissions office to meet with families and assist with student recruitment; Trained in all Title IV Programs; Award and process all types of financial aid; Loan Processing; Responsible for processing all Federal refund calculations; Responsible for reconciling all Federal funds with the Department of Education; Counseled students on borrowing, indebtedness and future… Show more Administered all aspects of financial aid; Managed daily operations of the Financial Aid Department; Worked closely with the Admissions office to meet with families and assist with student recruitment; Trained in all Title IV Programs; Award and process all types of financial aid; Loan Processing; Responsible for processing all Federal refund calculations; Responsible for reconciling all Federal funds with the Department of Education; Counseled students on borrowing, indebtedness and future goals; Processed special consideration requests and independent overrides; Managed a staff of two full-time employees and three work-study employees; Oversaw departmental budget and work-study budget campus wide; Reconciled institutional scholarships and provided information to the Alumni office for acknowledgments; Assisted with student retention efforts; Responsible for interdepartmental training and communication; Responsible for working with Consultants to reduce discount rate and create new packaging strategies; Responsible for working with consultants to convert financial aid office to a new campus wide computer system (CAMS); Show less

Financial Aid Specialist/Veteran's Certifying Official

• Oct 1997 - Dec 1998

Trained in all Title IV programs; Responsible for entering and processing loan rosters; Processed Financial Aid Transcripts and Income Verification forms for the Division of Family Services; Advised students and awarded financial aid; Responsible for reviewing and awarding institutional scholarships; Responsible for awarding and coordination of the work-study program; FA Web Page Administrator and designer; Responsible for reviewing compliance reports; Designed and maintained FA Bulletin Board;… Show more Trained in all Title IV programs; Responsible for entering and processing loan rosters; Processed Financial Aid Transcripts and Income Verification forms for the Division of Family Services; Advised students and awarded financial aid; Responsible for reviewing and awarding institutional scholarships; Responsible for awarding and coordination of the work-study program; FA Web Page Administrator and designer; Responsible for reviewing compliance reports; Designed and maintained FA Bulletin Board; Responsible for completing the verification process; Monitoring the A Plus Program and other State Aid; Assisted with College Visitation Day and other campus programs; Created forms and generated letters; Responsible for answering phones and processing incoming mail Show less Trained in all Title IV programs; Responsible for entering and processing loan rosters; Processed Financial Aid Transcripts and Income Verification forms for the Division of Family Services; Advised students and awarded financial aid; Responsible for reviewing and awarding institutional scholarships; Responsible for awarding and coordination of the work-study program; FA Web Page Administrator and designer; Responsible for reviewing compliance reports; Designed and maintained FA Bulletin Board;… Show more Trained in all Title IV programs; Responsible for entering and processing loan rosters; Processed Financial Aid Transcripts and Income Verification forms for the Division of Family Services; Advised students and awarded financial aid; Responsible for reviewing and awarding institutional scholarships; Responsible for awarding and coordination of the work-study program; FA Web Page Administrator and designer; Responsible for reviewing compliance reports; Designed and maintained FA Bulletin Board; Responsible for completing the verification process; Monitoring the A Plus Program and other State Aid; Assisted with College Visitation Day and other campus programs; Created forms and generated letters; Responsible for answering phones and processing incoming mail Show less