Experience

Goldberg Simpson LLC

• United States
• Legal Services
• 1 - 100 Employee

• IT Manager

  • Oct 2020 - Present

  As IT Manager, I lead and direct all technology operations at Goldberg Simpson, and am responsible for planning and executing the firm’s technology roadmap. Some of the functions that I handle include: • Discussing the business’ needs with senior partners and providing technical guidance on recommended technology, vendors, components, and services • Overseeing all Office 365 activities, including server and account setup and management • Manages business relationships and service level agreements with external vendors • Maintains and monitors existing technology assets, including servers, switches, access points, desktops, laptops, mobile devices, and software Recent projects include: • Implementing dual factor authentication for the firm’s users • Migrating all three offices to Zola Suite cloud-based case management system • Creating more robust security through the implementation of Cylance Protect, Microsoft 365 dual factor authentication, and a custom spam filter Show less



Marsh McLennan

• United States
• Financial Services
• 700 & Above Employee

• Information Technology Support Analyst

  • Oct 2019 - Apr 2020

  As a Senior Service Desk Analyst, I was responsible for providing remote troubleshooting and technical support to thousands of end users within the company’s global network, comprised of multiple subsidiaries distributed across North America, Europe, and Asia. Some of the issues I tackled and functions I performed included: • Connectivity and VPN for remote work setup • Networking, trace routing, and pinging • Bolstering security using McAfee HD Encryption • Set up and configuration of telephony services and VoIP • Remote mobile and laptop device management • Documenting and managing user cases using an inhouse ticketing system Show less



Norton Healthcare

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Service Desk Analyst

  • Jan 2019 - Oct 2019

  Service Desk Analyst @ Norton Healthcare As a Service Desk Analyst, I supported hundreds of staff at the Norton’s network of healthcare facilities, primarily servicing matters related to the EPIC EMR system as well as other general IT support issues Service Desk Analyst @ Norton Healthcare As a Service Desk Analyst, I supported hundreds of staff at the Norton’s network of healthcare facilities, primarily servicing matters related to the EPIC EMR system as well as other general IT support issues



Compucom

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Service Desk Analyst

  • Jan 2017 - Jan 2019

  As a Service Desk Analyst within a Managed Service Provider setting, I provided remote technical support to healthcare and administrative staff at the Texas Children’s Hospital. As a Service Desk Analyst within a Managed Service Provider setting, I provided remote technical support to healthcare and administrative staff at the Texas Children’s Hospital.