Experience

Coastal Community Bank

• United States
• Banking
• 300 - 400 Employee

• Digital Customer Experience Specialist II

  • Mar 2020 - Present

  Everett, Washington, United States Supported customers with product implementation and usage. Processed payments and resolved complex billing issues. Consistently met performance benchmarks in high-volume workplace. Streamlined internal service and standard procedures Trained and supervised new employees in work role. Displayed strong telephone etiquette, effectively handling difficult calls. Provided customers with proactive strategies to meet needs and develop solutions. Troubleshooting technical issues.



Michaels Stores

• Retail
• 700 & Above Employee

• Customer Framing Manager

  • Feb 2017 - Mar 2020

  Kirkland, Washington, United States Recruited and trained new employees. Coordinated work schedules and distributed and delegated duties. Established and implemented training programs. Streamlined and optimized standard procedures. Provided quality control for all outgoing projects. Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.

• Customer Experience Manager

  • Apr 2016 - Feb 2017

  Kirkland, Washington, United States Addressed customer requests with friendly, knowledgeable service and support. Coordinated and oversaw closing and shift change functions Maintained operational standards in a leadership position.



Fireworks Gallery

• Canada
• Retail
• 1 - 100 Employee

• Keyholder

  • Jun 2015 - Jun 2016

  Seattle, Washington, United States Supervised bank deposits and security procedures. Coordinated merchandising and display maintenance. Stockroom management Exceed sales goals and provided customer support.



Michaels Stores

• Retail
• 700 & Above Employee

• Senior Custom Framer

  • Jul 2012 - Jun 2015

  Kirkland, Washington, United States Memorized company products and services to answer customer questions quickly and capitalize on upsell opportunities. Conferred with manufacturing and production teams to assess delivery timeframes and coordinate schedules. Met and exceeded performance goals to support long-term company growth and market dominance.

• Sales Associate

  • May 2012 - Jul 2012

  Kirkland, Washington, United States Completed daily recovery tasks to keep areas clean and neat for maximum productivity. Helped customers find specific products, answered questions and offered product advice.



Bath & Body Works

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Sep 2011 - Feb 2012

  Lynnwood, Washington, United States Completed daily recovery tasks to keep areas clean and neat for maximum productivity. Helped customers find specific products, answered questions and offered product advice. Sold various products by explaining unique features and educating customers on proper application or usage.



GameStop

• United States
• Retail
• 700 & Above Employee

• Game Advisor

  • Sep 2011 - Feb 2012

  Lynnwood, Washington, United States Described game system benefits and demonstrated features. Helped customers to locate desired games, consoles and accessories. Answered phones to assist callers in obtaining information on store inventory and resale value of games and consoles. Engaged store guests to determine gaming needs, direct towards appropriate department and provide information about game content, technology and pricing. Worked with consoles frequently in order to remain up to date on operational and… Show more Described game system benefits and demonstrated features. Helped customers to locate desired games, consoles and accessories. Answered phones to assist callers in obtaining information on store inventory and resale value of games and consoles. Engaged store guests to determine gaming needs, direct towards appropriate department and provide information about game content, technology and pricing. Worked with consoles frequently in order to remain up to date on operational and game-related areas. Show less