Program Assistant

• Sep 2022 - Present

Assistant for Outdoor Occupational Therapy Group Sessions Assistant for Outdoor Occupational Therapy Group Sessions

Tour Coordinator

• Apr 2021 - Nov 2022

-Supervise all interview and hiring processes as well as the training of oncoming staff -Manage European/United States tours with an average of 350 guests/per month -Stock Management and organization of bike room -Collection of crucial guest information and payment for pre-tour preparation -Establish strong relationships with guests and our internal teams to ensure superior product delivery -Creation of tour guide resources and arrival/bike reports for each tour -Answer all inquiries guests have about itineraries, tour regions, insurance, or anything pertaining to their upcoming departure Show less

Private Babysitter

• Sep 2020 - Apr 2021

Operations Associate

• Mar 2020 - Sep 2020

Training of oncoming staff Stocking of products and taking inventory for pre-order preparation Front-of-store duties Answer any inquiries customers may have about our store and products Making sure everything is up to hygiene standards Training of oncoming staff Stocking of products and taking inventory for pre-order preparation Front-of-store duties Answer any inquiries customers may have about our store and products Making sure everything is up to hygiene standards

Server/Hostess

• Jul 2019 - Feb 2020

• Ensured customers had an enjoyable and personal dining experience • Performed opening and closing procedures • Well-informed about upcoming events, surrounding area, and answering customer questions and concerns • Ensured customers had an enjoyable and personal dining experience • Performed opening and closing procedures • Well-informed about upcoming events, surrounding area, and answering customer questions and concerns

Account Manager

• Jul 2018 - Jun 2019

•Review documents to make sure we remain in 100% compliance with the US Department of State •Kindly and effectively answer questions and resolve customer needs over the phone and email •Responsible for the overall Accounts Receivable aspect of my region •Identifies and implements opportunities to enhance the customer experience •Engage in team-oriented activities: sharing ideas, giving feedback, and training new hires •Prioritize customer needs and set realistic expectations •Call and email host families to remind them of program fees, due dates, credits, and discounts Show less

Freelance Writer

• Mar 2018 - Sep 2018

•Lead for Meaningful Travel Insider articles

Content Marketing Intern

• Sep 2017 - Mar 2018

•Creating social media posts for guides and articles, mining for new content for us to share, assisting with optimization of our various social media platforms, organizing outreach lists•Support the GoAbroad Foundation through Fundraising, Social Media, & Blog Writing•#GivingTuesday Campaign Research and Coordination Manager for GoAbroad Foundation•Conducting site visits for possible partners for GoAbroad/GoAbroad Foundation•GoAbroad Newsletter Editor•Write/Edit Client Descriptions to be featured on their profile page and edit incoming descriptions•Write unique, customized interview questions for staff members of partner organizations and edit incoming responses prior to publication.•Edit Incoming Alumni & Staff Interviews and prepare completed ones for publication. Show less

Project Coordinator

• May 2017 - Jun 2017

•Creating an internship program for future Niagara University/Foreign Trade University students •Creating a international program while encompassing the Vietnamese culture for future students •Help to teach English at the The IMPERIAL Hotel School to other Vietnamese employees •Creating an internship program for future Niagara University/Foreign Trade University students •Creating a international program while encompassing the Vietnamese culture for future students •Help to teach English at the The IMPERIAL Hotel School to other Vietnamese employees

Server

• Feb 2017 - May 2017

•Ensuring that patrons have an enjoyable and personal dining experience •Performed managerial duties such as schedule planning, payment reconciliation, and opening and closing procedures •Audit cash drawer •Stay educated on upcoming events in the community as well as answering customer questions and concerns •Ensuring that patrons have an enjoyable and personal dining experience •Performed managerial duties such as schedule planning, payment reconciliation, and opening and closing procedures •Audit cash drawer •Stay educated on upcoming events in the community as well as answering customer questions and concerns

Front Desk Clerk of Campus Activities and Multicultural Affairs

• Sep 2015 - May 2017

Front Desk Manager

• May 2016 - Aug 2016

•Audited cash drawer at beginning and end of shift and aided to a variety of transactions •Answered and resolved customer questions and concerns •Worked New York Wine and Culinary Center stand at concerts •Created posters to promote events around Canandaigua •Registered customers for culinary classes and events held by the center •Audited cash drawer at beginning and end of shift and aided to a variety of transactions •Answered and resolved customer questions and concerns •Worked New York Wine and Culinary Center stand at concerts •Created posters to promote events around Canandaigua •Registered customers for culinary classes and events held by the center

Party Motivator/Photobooth Host

• May 2015 - Aug 2016

•Taught specific dances to event goers •Attended to keeping the mood of events fun and light •Oversaw the photo booth and assisted customers •Taught specific dances to event goers •Attended to keeping the mood of events fun and light •Oversaw the photo booth and assisted customers

Event Staff

• Nov 2015 - May 2016

•Head of set up and break down for events for 250+ people •Assisted with serving at campus events and athletic team meals •Head of set up and break down for events for 250+ people •Assisted with serving at campus events and athletic team meals