Shelby Robbins

Senior Event Manager at Orlando World Center Marriott
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Contact Information
us****@****om
(386) 825-5501
Location
Melbourne, US

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Experience

    • United States
    • Hospitality
    • 1 - 100 Employee
    • Senior Event Manager
      • Jun 2022 - 1 year 7 months

    • Event Manager
      • Jan 2022 - Jun 2022

      United States

    • United States
    • Hospitality
    • 700 & Above Employee
    • Event Manager - OSR 2.0 at Marriott International
      • Jun 2021 - Jan 2022

      OSR 2.0 offers a skilled workforce of discipline experts prepared to make an immediate impact on your operational success by driving positive business results. Supporting Rooms, Food and Beverage, Events, Engineering, and Sales, our Managers are ready to deploy to task force assignments based on management vacancies, seasonal staffing needs, and training requests. Our team members foster operational excellence by providing technical and business acumen, sharing best practices, encouraging… Show more OSR 2.0 offers a skilled workforce of discipline experts prepared to make an immediate impact on your operational success by driving positive business results. Supporting Rooms, Food and Beverage, Events, Engineering, and Sales, our Managers are ready to deploy to task force assignments based on management vacancies, seasonal staffing needs, and training requests. Our team members foster operational excellence by providing technical and business acumen, sharing best practices, encouraging associate training, and serving as subject-matter experts for continent and brand initiatives. Show less

    • Tax Preparer
      • Jan 2021 - Jun 2021

      • Answered phone calls and assisted clients with questions regarding tax preparation • Used all appropriate adjustments deductions and credits to keep clients’ taxes to a minimum • Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances • Reviewed financial records such as income statements and documentation of expenditures to determine forms needed to prepare tax returns

    • United States
    • Hospitality
    • 700 & Above Employee
    • Event Manager, Operations Support Resources - Americas at Marriott International
      • Sep 2018 - Aug 2020

      Within Marriott's Continent Lodging Services - Americas organization, Operations Support Resources offers a comprehensive, sustainable and flexible team of operations managers who deploy into task force assignments based on properties’ management vacancies and short-term staffing needs. While on assignment, team members foster operational excellence by providing technical and business acumen, sharing best practices, encouraging associate training, serving as subject-matter experts for continent… Show more Within Marriott's Continent Lodging Services - Americas organization, Operations Support Resources offers a comprehensive, sustainable and flexible team of operations managers who deploy into task force assignments based on properties’ management vacancies and short-term staffing needs. While on assignment, team members foster operational excellence by providing technical and business acumen, sharing best practices, encouraging associate training, serving as subject-matter experts for continent and brand initiatives. Properties Assisted: o New York Marriott at the Brooklyn Bridge, Event Manager o Marriott Marquis Washington DC, Event Manager o Baltimore Marriott Inner Harbor at Camden Yards, Event Manager o Renaissance Dallas at Plano Legacy West Hotel, Event Manager o Seattle Marriott Redmond, Senior Event Manager o Charleston Marriott Town Center, Senior Event Manager o San Francisco Marriott Marquis, Event Coordinator o JW Marriott Marco Island Beach Resort, Assistant Director Event Planning

    • Senior Event Manager
      • Jan 2017 - Aug 2018

      Marriott St. Louis Grand • Delivers excellent customer service and responds to guest problems resulting in ESS Planning Score of 88.2• Manages Large convention groups with 600 - 800 on peak and 70 thousand square feet of meeting space • Balances the needs of my clients and financial responsibility to the hotel. Plan and execute weddings, large social groups and corporate meeting groups with an average of 1,000 attendees • Handles complex city-wide associations with an average of 1,000 room nights and 3,500… Show more • Delivers excellent customer service and responds to guest problems resulting in ESS Planning Score of 88.2• Manages Large convention groups with 600 - 800 on peak and 70 thousand square feet of meeting space • Balances the needs of my clients and financial responsibility to the hotel. Plan and execute weddings, large social groups and corporate meeting groups with an average of 1,000 attendees • Handles complex city-wide associations with an average of 1,000 room nights and 3,500 attendees with sub-blocks and exhibitors • Assigns groups to team

    • Event Manager
      • Jul 2015 - Jan 2017

      Marriott St. Louis Grand • Delivers excellent customer service and responds to guest problems in banquets resulting in ESS Planning Score of 100% • Worked as a supplier for meeting professionals • Coordinated and supervised execution of social and corporate events, with an average of 25 weddings a year averaging $30,000 each including the ceremony and reception

    • Events Operations Manager - Voyage Program
      • May 2014 - Jul 2015

      West Palm Beach Marriott • Delivers excellent customer service and responds to guest problems resulting in ESS OSAT 11.1 points above the benchmark • Develops impactful lead measures resulting in achieving a F&B staff service 2.9 points above the benchmark • Perform billing tasks in CI/TY which includes: updating event orders, closing the day and posting checks • Develop floor plans in Meeting Matrix • Leads and develops a positive work environment resulting in a 94% ES score • Acts as a liaison between… Show more • Delivers excellent customer service and responds to guest problems resulting in ESS OSAT 11.1 points above the benchmark • Develops impactful lead measures resulting in achieving a F&B staff service 2.9 points above the benchmark • Perform billing tasks in CI/TY which includes: updating event orders, closing the day and posting checks • Develop floor plans in Meeting Matrix • Leads and develops a positive work environment resulting in a 94% ES score • Acts as a liaison between the event managers and food and beverage staff • Driving role in driving Red Coat Direct

    • United States
    • Hospitality
    • 1 - 100 Employee
    • Social Catering Intern
      • Feb 2014 - May 2014

      • Communicated with potential guests by phone and email • Developed lead sheets for event managers • Created group resumes for event managers

    • United States
    • Non-profit Organizations
    • 1 - 100 Employee
    • Meeting and Events Coordinator
      • Jun 2013 - Jan 2014

      Naples, Florida I completed a 500 hour internship • Communicated with clients, vendors, and staff by phone, email and in person • Communicated with Florida Developmental Disabilities Council members and assisted in organizing Council meeting in Orlando, Florida • Assisted in the development of event proposals for clients • Reserved meeting rooms, hotel rooms, rental equipment, catering services, and transportation for events

    • Event Coordinator Intern
      • Sep 2012 - Mar 2013

      Naples, Florida I completed a 500 hour internship • Helped coordinate Naples Winter Wine Festival • Developed and coordinated Naples Winter Wine Festival – Wine Down Event • Communicated with sponsors, vintners, sommolenias, chefs, trustees and guests • Created the sponsor directory • Collaborated on floral design, event set up and photographs for the auction catalog • Dependable employee, excellent work ethic

    • Event Intern
      • May 2012 - Aug 2012

      Downtown Fort Myers Florida I completed a 500 hour internship, • Developed skills as an event coordinator • Organized office files • Coordinated weddings and living history tours • Composed social estimates, contracts, day of timelines, bridal party lists, and event set ups

Education

  • Florida Gulf Coast University
    Bachelor's degree in Resort and Hospitality Management with a concentration in Event Management, Resort & Hospitality Management with a Concentration in Event Management
    2010 - 2014

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