Experience

Macro Integration Services, Inc.
• United States
• IT Services and IT Consulting
• 1 - 100 Employee
• Project Manager

  • May 2021 - Present

Retail Business Services
• United States
• Retail
• 700 & Above Employee
• IT Service Delivery IMAC Specialist

  • Dec 2015 - Apr 2021


Gary L. Davis, CPA, P.A.

• Accounting
• 1 - 100 Employee

• Client Bookkeeping & Payroll Manager

  • Dec 2009 - Dec 2015

  •1200+ client base •Responsible for monthly compilation and analysis of financial statements for various mid-sized corporations. •Partner with clients to evaluate their needs and configure financial statements and payroll formats to recommended specifications. •Entry of general ledger transactions and adjusting entries for month and year end bookkeeping. •Reconciliation of bank accounts. •Preparation of payroll for clients, including calculation and remittance of federal and state payroll taxes, quarterly report filings, and W2 creation. •Calculation and remittance of monthly and quarterly sales tax, in addition to application for sales tax refunds for non-profit organizations. •Preparation of individual tax returns.



Angela Hall, CPA, P.A.

• Account Analyst

  • Jan 2008 - Dec 2009

  Firm aquisition by Gary L. Davis, CPA Firm aquisition by Gary L. Davis, CPA



Food Lion, LLC

• United States
• Retail Groceries

• IT Telecommunications Supervisor

  • Jun 1998 - Aug 2007

  •Managed telecommunications department responsible for planning, implementation, and support of all voice communication infrastructure for 1300+ stores, nine distribution centers, and two corporate offices. •Directly supervised seven associates; responsible for associate development, performance review evaluations, and workflow management.•Developed and maintained $13 million annual operating budget in addition to preparing five year strategic financial forecasts for both operating and capital expenditures. •Created request for proposals and negotiated contracts for local, long distance, wireless, and data services including Frame Relay and MPLS, as well as communication hardware and software from various CPE providers. •Established and managed vendor relations with multiple long distance carriers, local exchange carriers, wireless providers, and product sourcing vendors. •Evaluated problems and needs of business units throughout the organization by working on cross functional teams to gather requirements, assess needs, conduct financial analysis, prioritize, and implement solutions. •Managed the full life-cycle architecture, financial analysis, risk assessment, and implementation of multiple projects including:-Infrastructure migration from Nortel Option 81C to Cisco IP Telephony at Food Lion Corporate office, Corporate Office Annex, and Data Center -Replacement of Nortel Meridian Voicemail with Cisco Unified Messaging -Implementation of automated attendant with voice recognition call routing -Upgrade of 1300+ node Frame Relay network from 56K to 128K -Implementation of fully redundant sonet ring to mitigate loss of communication at corporate office -Evaluation and phased rollout of Nortel BCM phone systems at the retail level.

• IT Telecommunications Analyst

  • Feb 1997 - Jun 1998

  •New position created within IT to manage telecommunication expenses •Established a process for reviewing all telecommunication invoices from local and long distance carriers, wireless providers, and CPE vendors before being processed by Accounts Payable.•Recuperated over $300,000 for incorrect billing charges in the first year, including investigation and restitution from employees for abuse. •Created formal documentation sent to 42 local exchange carriers outlining the services, features, and authorized change agents for all accounts. This resulted in blocking costly features such as caller ID, 900 # access, call return, and account additions without proper corporate authorization.•Researched and implemented expanded calling area plans to reduce long distance expense.•Negotiated payphone contracts resulting in over $1 million in revenue.•Prepared telecommunication budget by store for tracking and accountability

• Lead Support Services Analyst / Assistant to IT Technical Services Director

  • Jan 1996 - Feb 1997

  •Functioned in a dual role as lead support services analyst and assistant to IT Technical Services Director. •Responsible for first call resolution of all hardware and software issues in 1000+ stores and corporate office. Average call volume per day was 300-400 calls. •Prioritized and routed unresolved trouble tickets to appropriate areas within IT for additional support and resolution. •Acted as the liaison and mentor between IBM and the stores when this support area was outsourced. Corporate support remained in-house. •Provided daily support to the IT Technical Services Director with emphasis on purchase order preparation upon validation of contract term review, verification of contract employee hours and rates, budget preparation, and basic administrative support.

• Lead Store Support Analyst / Store Support Analyst

  • Jun 1993 - Jan 1996

  •Responsible for Level 2 support of all hardware and software related issues in 1000+ stores.•Performed root cause analysis of multiple systems including 4690 point of sale, computers, registers, scanner / scales, UPS backup units, modems, RF telxons, and telephones.•Supported rollout of numerous application developments including the MVP customer card, front end accounting re-write, and inventory management system. •Restored data applications in stores experiencing complete system failures due to hardware and software issues requiring an in depth knowledge of hardware components and software programming.

• Store Support Clerk

  • Nov 1992 - Jun 1993

  •Provided support to systems analyst by placing service calls to various vendors for failures on point of sale equipment, computers, and system peripherals within stores. •Entered detailed trouble tickets from stores and assigned priority codes for efficient queue management by analysts. •Prepared daily reports for management by analyzing problem types and resolution times using Lotus 1-2-3.