Shelby Persinger
Project Manager at HII Technical Solutions, a division of Huntington Ingalls Industries- Claim this Profile
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Bio
Credentials
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Foundation Certificate in IT Service Management (ITIL)
AXELOS Global Best PracticeDec, 2020- Sep, 2024
Experience
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HII Technical Solutions, a division of Huntington Ingalls Industries
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United States
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Defense & Space
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500 - 600 Employee
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Project Manager
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Oct 2021 - Present
Manage and coordinate projects with several business partners both inside and outside of the Administrative Office of the US Courts. • Document project milestones and keep management appraised of progress and any risk to project completion. • Serve as liaison between business and technical aspects of projects. • Create project plans and schedules. • Work in a team environment and serving as proxy for other team members as needed. Manage and coordinate projects with several business partners both inside and outside of the Administrative Office of the US Courts. • Document project milestones and keep management appraised of progress and any risk to project completion. • Serve as liaison between business and technical aspects of projects. • Create project plans and schedules. • Work in a team environment and serving as proxy for other team members as needed.
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United Rentals
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United States
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Construction
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700 & Above Employee
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Project Analyst, Network Operations
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Mar 2021 - Nov 2021
📃 Key Highlights :🟢 Assisting in the planning, budgeting, and general strategy of projects.🟢 Carrying out and delivering a feasibility study for proposed projects.🟢 Identifying problems and shortages and proposing solutions.🟢 Establishing key performance metrics🟢 Providing operational support, such as engaging with stakeholders and keeping track of deadlines.🟢 Documentation and reports for projects are prepared, reviewed, and maintained.🟢 Monitor, forecast, and provide information on project progress, including metrics and obstacles. Show less
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IT Support Manager
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Feb 2017 - Mar 2021
📃 Key Highlights :🟢 Manage and priorities IT Service Desk requests and assign to staff while overseeing the Help Desk Department.🟢 Mentoring Help Desk personnel as needed, tracking and measuring Help Desk efficiencies, monitoring call analytics, and staff reporting are all responsibilities.🟢 Obtained compliance with all corporate policies and procedures.🟢 Collaborated closely with management to examine departmental requirements and establish whether the overall goal is compatible with existing apps and systems.🟢 Assured on-time and on-budget completion of approved projects, systems, installation, implementations, and revisions.🟢 Made recommendations for the company's IT department to improve, also supported Network / Firewall. Show less
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Time Warner Cable
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Telecommunications
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700 & Above Employee
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Field Technician
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Dec 2015 - Feb 2017
📃 Key Highlights : 🟢 Installed, tested, and repaired telephone and broadband cable cables. 🟢 Used a ladder to fix a telephone pole's cable. 🟢 Copper and fibre cables were fixed, overhauled, and replaced. 🟢 Inspected and improved trunk line services. 🟢 Installed underground and above-ground cable as well as repairing poles. 🟢 Using the appropriate equipment, identified and troubleshooted cable network issues. 📃 Key Highlights : 🟢 Installed, tested, and repaired telephone and broadband cable cables. 🟢 Used a ladder to fix a telephone pole's cable. 🟢 Copper and fibre cables were fixed, overhauled, and replaced. 🟢 Inspected and improved trunk line services. 🟢 Installed underground and above-ground cable as well as repairing poles. 🟢 Using the appropriate equipment, identified and troubleshooted cable network issues.
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Ohio Business College-Columbus
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United States
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Higher Education
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1 - 100 Employee
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Information Technology Instructor
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Apr 2015 - Apr 2016
📃 Key Highlights : 🟢Taught concepts such as utilizing Database Technologies, Information Systems Design and Development, Network Applications, and Operating Systems. 🟢 Created IT classes (i.e., syllabus and course requirements). 🟢 Established the form and content of discussion sections, as well as grading criteria. 📃 Key Highlights : 🟢Taught concepts such as utilizing Database Technologies, Information Systems Design and Development, Network Applications, and Operating Systems. 🟢 Created IT classes (i.e., syllabus and course requirements). 🟢 Established the form and content of discussion sections, as well as grading criteria.
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Bethany College
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Higher Education
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200 - 300 Employee
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IT Assistant
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Oct 2011 - Dec 2014
📃 Key Highlights : 🟢 Identified and solved UNIX and Windows processing issues to improve company efficiency. 🟢 Preventative maintenance and updates ensured network, system, and data availability. 🟢 Provided documentation to support desk personnel with process start-up, shut-down, and first-level troubleshooting. 🟢 Promoted end-user testing and problem-solving for server, desktop, and IT infrastructure projects. 🟢 Conducted system diagnostics and troubleshooting and documented help desk tickets/resolutions. 🟢 Identified technical issues with LANs/WANs and debugged hardware and software. Show less
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Education
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2015 - 2017
Franklin University
Master's degree, Computer Science -
2022 -
Franklin University
Master's degree, Cybersecurity
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