Experience

AirPay
• United States
• Financial Services
• 1 - 100 Employee
• Operations Coordinator

  • Apr 2023 - Present


dntl bar

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Administrative Operations Manager

  • Sep 2022 - Apr 2023

  • Coordinate and schedule New Hire Onboarding Program• Lead training sessions for New Hire Onboarding• Identify ongoing training needs for Patient Care Coordinators and Virtual Customer Representatives• Support the Operations team in implementing and improving workflows, processes and efficiencies• Develop and introduce new policies and procedures to virtual and field teams• Create and deliver engaging learning and development materials and workflows• Review and evaluate virtual and field team members performance• Partner with Store Managers and Director of Operations to deliver and develop actionable plans toimprove performance Show less

• Patient Care Coordinator

  • Dec 2021 - Aug 2022

  • Collect patient’s insurance information and complet the verification process.• Accurately read and relay Insurance breakdown information.• Handled cash, card, and credit payments daily.• Assisted customers via text/email.• Created spreadsheets to better communicate information with other representatives and staff.• Assisted other new customer representatives with questions and even created shared notes to helpthe training process.• Ensured all my job duties were completed before the end of my shift and any notes were properlyplaced and passed down to the next shift. Show less



San Bernardino Health Clubs

• General Manager

  • Nov 2018 - Apr 2021

  • Overlooked all store operations and sales • Kept record and counted all cash on site • Managed and trained all staff • Created schedules for all employees • Ordered and priced all product • Worked overtime, weekends, holidays • Took initiative to learn about all products • Worked efficiently in a team setting • Overlooked all store operations and sales • Kept record and counted all cash on site • Managed and trained all staff • Created schedules for all employees • Ordered and priced all product • Worked overtime, weekends, holidays • Took initiative to learn about all products • Worked efficiently in a team setting