Experience

OneStone

• United States
• Consumer Services
• 1 - 100 Employee

• Senior Operations Lead

  • Mar 2023 - Present

• Operations Lead

  • Apr 2022 - Mar 2023

  Helping to drive project management and execution of tasks across a broad team of subject matter experts and serve as the liaison for communication with our brands and the rest of the OneStone team.

• Operations Analyst

  • Apr 2021 - Apr 2022

  Ensured that each listing functions correctly and items remain available for our Clients. Helped manage and execute projects for each of our brands to a best-in-class standard. Worked alongside a team of operations experts and help equip virtual assistants to deliver on projects.



Walmart

• United States
• Retail
• 700 & Above Employee

• Data Analyst 1

  • Sep 2019 - Feb 2021

  Analyzed areas of opportunity to retain the customer experience. Provided assistance to Salt Lake City counterpart for the Owned and DSV Preorder Program. Worked with a team of Analysts to understand and better data feeds being displayed through an internal Walmart system. Analyzed areas of opportunity to retain the customer experience. Provided assistance to Salt Lake City counterpart for the Owned and DSV Preorder Program. Worked with a team of Analysts to understand and better data feeds being displayed through an internal Walmart system.



Jet

• Retail
• 200 - 300 Employee

• Team Lead

  • Jun 2018 - Sep 2019

  Worked as a point of contact for a team of around 20 agents in the Order Operations department of Jet.com. Assisted in training and task rollouts provided by Analysts in Bentonville, AR and Hoboken, NJ.

• Product Catalog & Technical Operations Agent

  • May 2017 - Jun 2018

  Interpreted data to catch errors, trouble shoot orders and edit catalog listings. Managed and supported product data and information at the SKU and category levels.

• Member Services Specialist

  • Aug 2016 - May 2017

  Provided assistance to members via phone, text, and email. Looked to find resolution for any negative customer experiences that may have been encountered through pre-purchase and post-purchase.