Experience

Colonial Farm Credit

• United States
• Financial Services
• 1 - 100 Employee

• Loan Accountant

  • Sep 2019 - Present



Essex Bank

• United States
• Financial Services
• 1 - 100 Employee

• Loan Maintenance Specialist

  • Mar 2018 - Sep 2019



Primis

• United States
• Financial Services
• 200 - 300 Employee

• Post Closer

  • Sep 2017 - Mar 2018

  •Assists with loan closing process by reviewing loan documents for compliance, completeness and accuracy. •Image and file loan documents. •Perform loan research. •Communicate with correspondents, title agents, loan officers, processors, underwriters, closers and any other appropriate parties to quickly and accurately obtain information required to clear exceptions. •Prepare and send wires for loan closings. •Experience in reviewing title work for pre-closing. •Assists with loan closing process by reviewing loan documents for compliance, completeness and accuracy. •Image and file loan documents. •Perform loan research. •Communicate with correspondents, title agents, loan officers, processors, underwriters, closers and any other appropriate parties to quickly and accurately obtain information required to clear exceptions. •Prepare and send wires for loan closings. •Experience in reviewing title work for pre-closing.



EVB - Eastern Virginia Bankshares

• United States
• Financial Services
• 1 - 100 Employee

• Loan Accounting Administrstor

  • Jul 2014 - Sep 2017

  •Responsible for loan non-post transactions on a daily basis.•Work with the finance department at month-end on outstanding items for accurate bank accounting records.•Monitor and reconcile loan general ledger accounts.•Reconcilement of GL /DDA accounts for insurance including but not limited to credit life and VSI monthly.•Process returned ACH payments through TMS.•Review and research the note exception report, resolving items that need immediate action. •Monitor and report to appropriate management any outstanding items needing resolution and actively report and manage unresolved non-post items that are in violation of SOX guidelines. •Analyze multiple loan “troubleshooting” reports and process necessary corrections or notify the appropriate party for remediation.•Handle incoming/outgoing inquiries through multiple delivery channels concerning loan information and meet or exceed service level standards.•Assist lending personnel in the initial escrow analysis, set up on document systems, and input onto loan system.•Monitor escrow general ledger and internal accounts and perform escrow analysis on a scheduled basis.•Stay current in knowledge of software, bank products, rates and regulatory requirements.•Responsible for identifying and making recommendations on process improvements.•Perform other such duties as assigned, including serving as backup of other Loan Services responsibilities. •Maintain compliance with and adhere to all state and federal regulations and bank policies and procedures, including, but not limited to Bank Secrecy Act, FACT ACT, Community Reinvestment Act, and EEO/AA/Fair Employment Practices•Service participation loans.•Track and service all escrowed mortgages. Show less

• Head Teller

  • Jul 2013 - Jul 2014

  •Provide considerate and professional service to all clients. •Perform teller duties in a timely and accurate manner. •Answer telephone calls, make telephone calls suggesting products and inquiring about client’s needs and satisfaction with banking experience. •Be knowledgeable of products offered and able to answer all client questions.•Meet and exceed referral and sales goals.•Plans and estimates the cash requirements of the branch, maintains/balances vault cash, monitors teller/vault cash levels to ensure adherence to established cash limits. •Responsible for staff development activities by providing guidance, on-the-job training, and feedback (just-in-time coaching) to tellers.•Responsible for collaborating with branch management in regards to performance management activities for all Tellers.•Adheres to and ensures adherence to cash handling, balancing, and work quality standards as outlined in the Cash Handling, Over/Short, and Teller Accuracy policies.•Assists branch management to ensure satisfactory audit ratings are achieved at the branch level; including, but not limited to, responsible for completing portions of the branch’s Monthly Internal Control Report (MICR) and creating documentation specific to other operating policies and procedures.•Responsible for daily reconcilement of branch cash and general ledger accounts. Show less



Union First Market Bank

• Financial Services Advisor

  • Sep 2012 - Jun 2013

  •Identify existing, new, and potential customers’ needs and refer to other lines of business such as Mortgage, Investments, Insurance, Small Business, and Commercial Lending as needed.•Promote and sell the bank’s products by engaging customers through appropriate sales activities (Outbound Calling and Customer Needs Assessments).•Effectively and efficiently handle the processing of account openings, account transactions, account maintenance and credit requests.•Promote the branch’s overall growth through the development and retention of new and existing customers.•Responsible for attaining personal sales goals.•Provide outstanding customer experience and effectively resolve customer issues regarding account information.•Identify red flags to detect fraud and prevent losses to the bank.•Manage key branch reports.•Provide customers with notary services as needed.•Provide assistance to fellow teammates during peak periods or staffing emergencies. Show less

• Bank Teller

  • Oct 2011 - Sep 2012

  •Provide considerate and professional service to all clients. •Perform teller duties in a timely and accurate manner. •Answer telephone calls, make telephone calls suggesting products and inquiring about client’s needs and satisfaction with banking experience. •Be knowledgeable of products offered and able to answer all client questions.•Act as ATM custodian.•Act as Head Teller May 2012 – September 2012.•Meet and exceed referral and sales goals.



SunTrust

• United States
• Financial Services
• 700 & Above Employee

• Bank Teller

  • Dec 2009 - Sep 2011

  •Provide considerate and professional service to all clients. •Perform teller duties in a timely and accurate manner. •Answer telephone calls, make telephone calls suggesting products and inquiring about client’s needs and satisfaction with banking experience. •Perform night deposit custodian duties accurately. •Be knowledgeable of products offered and able to answer all client questions. •Act as ATM custodian for the branch’s 2 ATMs. •Act as head teller at least twice per week. •Meet and exceed referral and sales goals. Show less