Experience

First Sound Bank

• United States
• Banking
• 1 - 100 Employee

• Operations Officer

  • Dec 2020 - Nov 2021

  Seattle, Washington, United States

• Cash Management Operations Specialist

  • Mar 2017 - Dec 2020

  Seattle, Washington, United States Supports all aspects of day-to-day back-office banking operations. Customer service functions and clerical tasks, supporting all products. General tellering/paying and receiving duties. Customer support and assistance for online banking and remote deposit capture. Opens all types of new accounts and complete documentation for signer changes or entity updates. Job duties encompass many different operational duties for the bank and require strong multi-tasking abilities. General… Show more Supports all aspects of day-to-day back-office banking operations. Customer service functions and clerical tasks, supporting all products. General tellering/paying and receiving duties. Customer support and assistance for online banking and remote deposit capture. Opens all types of new accounts and complete documentation for signer changes or entity updates. Job duties encompass many different operational duties for the bank and require strong multi-tasking abilities. General administrative support and special projects as directed by the Assistant Operations Manager or the bank’s senior officers. Following established operations procedures and controls including all regulatory requirements. Responsible for accurate and timely posting, settlement and reconciliation of wires. Perform various certifications, audits and other one-over-one reviews or check-backs as needed. Respond to client inquiries, questions, and issues with regards to the daily operational activities. Use sound judgment and refer questions and concerns to Operations Management when appropriate.



Union Bank

• United States
• Banking
• 700 & Above Employee

• Branch Service Officer

  • Oct 2015 - Mar 2017

  Greater Seattle Area

• Branch Service Manager

  • Jan 2013 - Oct 2015

  Everett, Washington, United States -Train and support staff on daily operations and sales focus -Manage and perform all teller functions -Ensure risk management and compliance of all procedures -Organize, plan and prioritize audit and certification tasks -Ensure customer concerns and complaints are handled in a timely professional manner