General Manager

• Dec 2019 - Present

-Oversees and is responsible for all aspects of the growth, development and operations of the FBO-Develops strategic plans by studying technological opportunities, financial opportunities, market trends and industry trends, presents analysis, and implements action items-Serves as primary liaison in matters related to the airport and larger aviation community-Uses customer feedback to constantly develop and improve capabilities and processes-Heads negotiations, preparations and implementations of all product pricing, fuel contracts, hangar leases, office leases and vendor contracts-Oversees all aspects of the Narrows Aviation facilities, hangars, ramp space, equipment and products to include security, maintenance, and quality control-Provides strong leadership to foster a teamwork-oriented, high-performance culture that is safety and customer-focused-Performs management functions such as recruiting, hiring, staff scheduling, time and attendance, and managing the performance of the Narrows Aviation team-Ensures all personnel have the resources (including staff capacity, technology, equipment and training) they need to achieve their goals-Develops and implements necessary practices, procedures and equipment to maintain compliance with all federal, state and local regulations-Develops marketing strategies that increase airport utilization, FBO revenue and visibility in the community

Office Manager

• Apr 2019 - Dec 2019

Training Support Specialist

• Jun 2018 - Apr 2019

Responsibilities: -Managed and maintained ATP's Tacoma, Washington Flight Training Center and oversaw the Everett, Washington location. -Supervised a group of 6-10 flight instructors and the flight training of 30-35 students -Addressed all issues relating to flight instructor performance with the assistance of our corporate office and the Lead Flight Instructor -Coached students with scheduling and performance issues -Confirmed Knowledge Tests, Evaluations, Solo Flights and Checkride milestones were on-track -Made contingency plans for weather, maintenance, aircraft and instructor limitations -Developed and maintained relationships with Designated Pilot Examiners -Utilized all local and national resources to fulfill checkride demand -Ensured training events were efficiently scheduled to maximize resource utilization, instructor/student flight time and aligned with scheduled maintenance events -Assisted with coordinating the relocation of aircraft for maintenance events and changes in aircraft demand at other ATP locations -Coordinated with all departments within ATP to ensure local operations aligned with corporate procedures, policies, goals and culture

Transportation Security Officer

• Oct 2016 - May 2018

Responsibilities: -Controlled terminal entry and exit points -Operated various screening equipment and technology to identify dangerous objects -Performed physical searches of passengers and property -Assisted supervisors with monitoring and reporting on the status and daily progress of the checkpoint -Assisted supervisors with running lanes, giving briefings, maintaining checkpoint logs, running reports and other various tasks -Received a Commendation for exemplary performance in incidence response during the Airport Protest of January 28, 2017

Flight Operations Manager

• Jun 2014 - Jul 2016

Responsibilities: -Flight tracked up to 100 flights per day -Effectively communicated with four departments to assure operational safety and owner satisfaction -Created, changed and canceled flight events for hundreds of owners and air charter brokers -Communicated with airport personnel, Fixed Base Operators and catering companies to fulfill owner/crew needs -Analyzed weather on an hourly basis -Oversaw 5-12 crew schedules per day and ensured all crew needs were met -Successfully trained 15 new employees to certification by on the job training in both the Crew Services Department and Owner Services Department

Flight School Dispatcher

• Jan 2013 - May 2014

Responsibilities:-Monitored all flight and ground events for operational safety and punctuality-Created daily schedule for ground and flight events-Analyzed weather on an hourly basis in order to ensure operational safety-Monitored the condition of the aircraft-Scheduled maintenance and fueling appointments -Flight tracked all scheduled flight events throughout the day-Performed data analysis projects focusing on flight student and aircraft efficiencies-Created Private Pilot Stage I, Stage II, and Final exams in October 2013

Aviation Tutor

• Sep 2011 - May 2014

Responsibilities:-Tutored students in Private Pilot Ground School-Tutored students in Instrument Ground School

Customer Service Lead

• Aug 2008 - May 2014

Responsibilities: -Organized and lead a team of cashiers on the front end -Monitored the efficiency of the front end -Conducted till audits multiple times per day -Conducted bookkeeping duties in the cash office -Ran service desk: Western Union, Amex Utility Payments, Money Orders, Cashing Checks and Lottery ticket sales -Performed front end duties as needed Responsibilities: -Organized and lead a team of cashiers on the front end -Monitored the efficiency of the front end -Conducted till audits multiple times per day -Conducted bookkeeping duties in the cash office -Ran service desk: Western Union, Amex Utility Payments, Money Orders, Cashing Checks and Lottery ticket sales -Performed front end duties as needed