Shelby Bouck
Public Service Manager at Newton County Library System- Claim this Profile
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Topline Score
Bio
LinkedIn User
At 2+ years of working side-by-side with Shelby, I've witnessed her growth and talent firsthand. Particularly, Shelby showed great care and compassion for her reports. As a fellow people manager, Shelby's style always struck me as a style steeped in humanity and authenticity. Shelby's reports respected Shelby and her ability to see them as people and as individuals. What Shelby demonstrated was not a skill, but a unique ability to connect with and inspire the people around her, especially her direct reports. I'm thankful for the time I spent working closely with and learning from Shelby. Her style and advice to me has been invaluable to experience.
Will Taliaferro III
I have had the amazing experience of working with Shelby not only as a co-worker but later down the line as my team lead. In both roles, Shelby is phenomenal in her approach in everything from preparation, collaboration and providing feedback to help you grow within your role. Beginning with your first introduction when meeting Shelby, you immediately find that she is inspiring, informative and never one to shy away from finding resolutions to the biggest problem. Shelby leaves an incredible impact on everyone and every situation she comes in contact with and is a fantastic addition to any organization lucky enough to have her.
LinkedIn User
At 2+ years of working side-by-side with Shelby, I've witnessed her growth and talent firsthand. Particularly, Shelby showed great care and compassion for her reports. As a fellow people manager, Shelby's style always struck me as a style steeped in humanity and authenticity. Shelby's reports respected Shelby and her ability to see them as people and as individuals. What Shelby demonstrated was not a skill, but a unique ability to connect with and inspire the people around her, especially her direct reports. I'm thankful for the time I spent working closely with and learning from Shelby. Her style and advice to me has been invaluable to experience.
Will Taliaferro III
I have had the amazing experience of working with Shelby not only as a co-worker but later down the line as my team lead. In both roles, Shelby is phenomenal in her approach in everything from preparation, collaboration and providing feedback to help you grow within your role. Beginning with your first introduction when meeting Shelby, you immediately find that she is inspiring, informative and never one to shy away from finding resolutions to the biggest problem. Shelby leaves an incredible impact on everyone and every situation she comes in contact with and is a fantastic addition to any organization lucky enough to have her.
LinkedIn User
At 2+ years of working side-by-side with Shelby, I've witnessed her growth and talent firsthand. Particularly, Shelby showed great care and compassion for her reports. As a fellow people manager, Shelby's style always struck me as a style steeped in humanity and authenticity. Shelby's reports respected Shelby and her ability to see them as people and as individuals. What Shelby demonstrated was not a skill, but a unique ability to connect with and inspire the people around her, especially her direct reports. I'm thankful for the time I spent working closely with and learning from Shelby. Her style and advice to me has been invaluable to experience.
Will Taliaferro III
I have had the amazing experience of working with Shelby not only as a co-worker but later down the line as my team lead. In both roles, Shelby is phenomenal in her approach in everything from preparation, collaboration and providing feedback to help you grow within your role. Beginning with your first introduction when meeting Shelby, you immediately find that she is inspiring, informative and never one to shy away from finding resolutions to the biggest problem. Shelby leaves an incredible impact on everyone and every situation she comes in contact with and is a fantastic addition to any organization lucky enough to have her.
LinkedIn User
At 2+ years of working side-by-side with Shelby, I've witnessed her growth and talent firsthand. Particularly, Shelby showed great care and compassion for her reports. As a fellow people manager, Shelby's style always struck me as a style steeped in humanity and authenticity. Shelby's reports respected Shelby and her ability to see them as people and as individuals. What Shelby demonstrated was not a skill, but a unique ability to connect with and inspire the people around her, especially her direct reports. I'm thankful for the time I spent working closely with and learning from Shelby. Her style and advice to me has been invaluable to experience.
Will Taliaferro III
I have had the amazing experience of working with Shelby not only as a co-worker but later down the line as my team lead. In both roles, Shelby is phenomenal in her approach in everything from preparation, collaboration and providing feedback to help you grow within your role. Beginning with your first introduction when meeting Shelby, you immediately find that she is inspiring, informative and never one to shy away from finding resolutions to the biggest problem. Shelby leaves an incredible impact on everyone and every situation she comes in contact with and is a fantastic addition to any organization lucky enough to have her.
Experience
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Newton County Library System
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Executive Offices
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1 - 100 Employee
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Public Service Manager
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Nov 2022 - Present
-Manage personnel, daily operations, and processes in the public services areas of Children's, Teen, Adult, Information, Volunteers, and Circulation -Maintain training and responsibilities of all library staff members, ensuring staff's efficient completion of their duties while adhering to all library policies and procedures -Ensure the timely creation of performance evaluations of branch library staff -Coordinate branch staff schedules to ensure adequate staffing -Provide support at public service desk -Verify time sheets and leave requests for submission to business office -Effectively maintain a positive customer service work environment at all library locations in Newton County -Provide data and review statistical reports -Keep current with trends and issues affecting public library service -Promote library services, collections, and policies to community groups, public officials, professional groups, and the general public. Show less
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Going
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United States
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Technology, Information and Internet
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1 - 100 Employee
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Member Success Team Lead
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Sep 2021 - Sep 2022
*Company now known as Going-Responsible for recruitment, onboarding, well-being, development, and performance management of reports-Facilitate quality assurance for all directs-Ensure SLAs are met for all channels-Lead Voice of Customer ticket analysis
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Member Success Specialist
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Apr 2018 - Sep 2021
• Performed customer service and technical support for between 30 and 60 customers per day via email in 100% remote environment • Collected and analyzed customer experience data in quarterly Voice of the Customer presentation• Trained 3 new associates in core inbox work, who scored an average of 93% in quality assurance evaluations in their first month• Created a Member Success shadowing program for company C-suite• Wrote and continuously edited canned responses • Built a map of the user journey to identify pain points and potential fixes in user experience Show less
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Leon County Department of Development Support and Environmental Management
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Tallahassee, Florida, United States
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Administrative Associate V
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Aug 2017 - Feb 2018
• Recorded and published official minutes for public record • Updated Department website and permit applications • Coordinated Department meetings and public forums • Assisted customers in person, via phone, and via email • Recorded and published official minutes for public record • Updated Department website and permit applications • Coordinated Department meetings and public forums • Assisted customers in person, via phone, and via email
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Midtown Reader
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United States
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Retail
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1 - 100 Employee
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Sales Associate
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Sep 2016 - Jun 2017
• Assisted customers with sales and readers’ advisory at independent bookstore • Coordinated author events and book clubs • Frequently received praise from customers and management • Assisted customers with sales and readers’ advisory at independent bookstore • Coordinated author events and book clubs • Frequently received praise from customers and management
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Books A Million
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United States
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Retail
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700 & Above Employee
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Sales Associate
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May 2013 - Aug 2015
Assisted customers with sales and readers’ advisory. Assisted customers with sales and readers’ advisory.
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Education
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University of South Florida
Master of Library & Information Science - MLIS -
Florida State University
Bachelor of Arts - BA, English & Communications
Community
