Experience

Goldbelly

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Manager of Customer Experience

  • Apr 2022 - Present

• Customer Experience Operations Lead

  • Nov 2020 - Apr 2022

• Senior Customer Experience Supervisor

  • May 2020 - Apr 2022

• Team Lead for VIP Services

  • Nov 2019 - May 2020

• Customer Happiness Associate

  • Oct 2018 - Nov 2019


MGMT. Entertainment
• United States
• Entertainment Providers
• 1 - 100 Employee
• Personal Assistant

  • Feb 2022 - Present

Self-Employed
• Real Estate
• 1 - 100 Employee
• Voice Over Artist

  • Jan 2020 - Present


NY Kids Club and NY Preschool

• New Hire Trainer

  • Jan 2017 - Jan 2019

  I work closely with the talent department to train new hires for special events. I walk new hires through curriculum, structure, staffing procedures and answer ongoing questions about new hire concerns, compliance and set a general tone for the work.

• Special Events Manager

  • Aug 2014 - Jan 2019

  In addition to being a substitute teacher and an operations assistant, I am a manager for special events. I was the first manager at the Williamsburg Location and I moved on to manage the East 22nd Street location. I am currently managing the Brooklyn Heights team. My responsibilities include weekly email correspondence, staffing principle and swing workers, writing up weekly reports, teaching Saturday morning classes including gymnastics and ballet and running and managing all events that occur at my location, many of which that are high volume and very specific to each client. I hold weekly meetings with other location managers as well as monthly meetings with fellow Special Events Managers from other locations. I constantly work to find solutions to problems and good working systems for my specific team and busy location. I am the point person for all customer service and activities being run during events at New York Kids Club in Brooklyn Heights. Show less

• Client Services

  • Mar 2014 - Jan 2019

  I assist with the run of the business part of New York Kids Club. I assist as a client services representative in partnership with Center Directors. My position is oriented in attention to the location, customer service and sales. I multitask in being a link between clients, instructors and the corporate office. My position includes vigorous customer service on and off the phone, internet booking of classes, financials and database management. On weekends, this I act in this position as a Party Coordinator for the birthday parties and events that occur at multiple New York Kids Club locations. Show less

• Certified Teacher

  • Nov 2013 - Jan 2019

  Working at New York's premier children's enrichment program as a certified teacher specializing in gentle separation of 2-4 year old children. Duties include customer service and working/playing and teaching young children ages 2 months to 12 years old. Certified and trained to teach children in their enrichment classes in art, gym, dance, and music during weekly classes.


New York Theater Workshop
• United States
• Performing Arts
• 1 - 100 Employee
• Sales Representative

  • Sep 2013 - Nov 2013


Fiddlesticks

• Writing and Editing
• 1 - 100 Employee

• Server

  • Jun 2013 - Sep 2013

  Working as a server and a hostess for hungry and thirsty customers. Works to make sure the customer is pleased, entertained, and has an overall satisfying experience at the restaurant. Working as a server and a hostess for hungry and thirsty customers. Works to make sure the customer is pleased, entertained, and has an overall satisfying experience at the restaurant.



Manhattanville College

• United States
• Higher Education
• 300 - 400 Employee

• Admissions Assistant / Sales

  • Sep 2011 - May 2013

  Sales Consultant: Out bound phone sales and consultation. Tour Guide: Conduct weekly tours and host open house events for prospective students. Sales Consultant: Out bound phone sales and consultation. Tour Guide: Conduct weekly tours and host open house events for prospective students.



Sandusky Radio Seattle KRWM-FM Warm 106.9 FM

• Promotions Assistant (Intern)

  • Jun 2011 - Aug 2011

  Coordinating and independently hosting station events including Twizzlers event at Fred Meyer, Tacoma Freedom Fair, The Teddy Bear Toss with the Seattle Storm, and Warm 106.9 Date Night at Argosy Cruises. Assisting with station contests and promotions and scheduling of promotional events. Coordinating and independently hosting station events including Twizzlers event at Fred Meyer, Tacoma Freedom Fair, The Teddy Bear Toss with the Seattle Storm, and Warm 106.9 Date Night at Argosy Cruises. Assisting with station contests and promotions and scheduling of promotional events.



Village Theatre

• United States
• Performing Arts
• 1 - 100 Employee

• Marketing & Funding Development (Intern)

  • Jun 2011 - Aug 2011

  Assisted in corporate funding sponsorships, donor benefits, grant writing, special events donor research, donor prospecting, and database entry and management. Hosted exclusive event, The 11th Annual Festival of New Musicals held at the Francis J. Gaudette Theatre.

• KIDSTAGE Assistant Stage Manager (Intern)

  • May 2011 - Jul 2011

  Assistant rehearsal state manager for the musical production of Hairspray. Duties include:managing rehearsals, communicating between stage manager and production team regarding production details, notes or emergency concerning the company, maintaining accurate book of production, keeping all rehearsal areas clean and safe.



WMVL 88.1

• DJ and promoter

  • Aug 2010 - May 2011

  Host of 80's genre show every Wednesday at 3:00pm Eastern time and 12:00pm Pacific time Host of 80's genre show every Wednesday at 3:00pm Eastern time and 12:00pm Pacific time



Manhattanville College Theater

• Assistant to Dance and Theater Department (Intern)

  • Aug 2009 - May 2011

  Audition Assistant. Oversee audition schedules for professors & view prospective students. Office Assistant. Box office staffing, filing, cashier. Stage Assistant. Set builder, painter, usher. Audition Assistant. Oversee audition schedules for professors & view prospective students. Office Assistant. Box office staffing, filing, cashier. Stage Assistant. Set builder, painter, usher.



Sole Proprietor

• Financial Services
• 1 - 100 Employee

• Personal Assistant

  • Jun 2009 - May 2011

  Administrative data entry services: Internet research and data input for executive recruiting firm. Personal Assistant services. Booking personal appointments & running errands for busy executive. Administrative data entry services: Internet research and data input for executive recruiting firm. Personal Assistant services. Booking personal appointments & running errands for busy executive.



Habitat for Humanity

• United States
• Non-profit Organization Management
• 1 - 100 Employee

• Volunteer

  • Jun 2008 - Aug 2008

  Traveled with small group to a township outside of Stellenbosch. Worked with local family and other team members to build a home for the family to reside in. Participated in culture immersion, culinary arts & dance. Traveled with small group to a township outside of Stellenbosch. Worked with local family and other team members to build a home for the family to reside in. Participated in culture immersion, culinary arts & dance.



Treehouse Services

• Facilities Services
• 1 - 100 Employee

• Volunteer

  • Sep 2004 - May 2005

  Customer Service: Storage and backroom help, cashier, assisting customers Customer Service: Storage and backroom help, cashier, assisting customers