Shelbie Souza

Practice Service Representative at Centering Healthcare Institute
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Contact Information
us****@****om
(386) 825-5501
Location
Boston, Massachusetts, US
Languages
  • Portuguese Professional working proficiency
  • Cape Verdean Crioulo Professional working proficiency
  • Spanish Professional working proficiency
  • French Limited working proficiency

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Experience

    • Practice Service Representative
      • Dec 2020 - Present

    • Resume Writer
      • Jan 2021 - Present

    • Resume Writer
      • Jul 2020 - Present

    • Career Coach
      • Dec 2018 - Dec 2020

      • Manage fiscal contract as well as conduct monthly billing based on services provided• Create marketing materials to distribute to all MRC Greater Boston area offices• Acquire new referrals from MRC Vocational Rehabilitation Counselors through building rapport• Conduct intakes with each client to discuss their vocational goals• Edit and develop resumes and cover letters with or on behalf of clients• Apply for jobs with clients or on their behalf• Attend or refer clients… • Manage fiscal contract as well as conduct monthly billing based on services provided• Create marketing materials to distribute to all MRC Greater Boston area offices• Acquire new referrals from MRC Vocational Rehabilitation Counselors through building rapport• Conduct intakes with each client to discuss their vocational goals• Edit and develop resumes and cover letters with or on behalf of clients• Apply for jobs with clients or on their behalf• Attend or refer clients to job fairs of their vocational interest• Provide Skills Development Training workshops to clients on LinkedIn basics, networking in their field, and more• Conduct interview preparation with clients• Compile monthly reports for VRC counselors as well as MRC executives• Maintain metrics to compile semi-monthly and monthly data reports which include program enrollments, contract encumbrance, number of job placements/job retention, as well as expenditure Show more Show less

    • Administrative Assistant
      • Oct 2015 - May 2019

      Administrative Assistant for Lesley University's Student Accounts and Financial Aid offices. • Utilized copy machine, printer, and document scanner to electronically and manually file student registration forms, transcripts, processed payments, and other financial documentation• Compiled packets for past due accounts that would later be forwarded to third-party collection agencies• Addressed and mailed out fifteen and thirty-day collection warnings to students• Corresponded with… Administrative Assistant for Lesley University's Student Accounts and Financial Aid offices. • Utilized copy machine, printer, and document scanner to electronically and manually file student registration forms, transcripts, processed payments, and other financial documentation• Compiled packets for past due accounts that would later be forwarded to third-party collection agencies• Addressed and mailed out fifteen and thirty-day collection warnings to students• Corresponded with students through email, phone calls, and mail to update them of their account balance• Managed info-sessions on student financial literacy for incoming student orientations• Documented correspondence with students in case notes through Lesley University’s database “Colleague” Show more Show less

    • Workforce Development Intern
      • Sep 2018 - Dec 2018

    • Temporary Office Manager
      • May 2018 - Aug 2018

    • Workforce Development Intern
      • Jan 2018 - Apr 2018

    • Career Coach Assistant
      • Jan 2017 - May 2017

      • Completed employment applications • Created and edited resumes and cover letters • Conducted interview preparation• Advocated for clients with low-proficiency in English via email and telephone to access resources such as daycare sites, federal and state immigration services, and to check the status of work authorization paperwork.

Education

  • Lesley University
    -

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