Business Strategist

• Aug 2021 - Present

Business Operations Analyst

• Dec 2016 - Present

- identify the irregularities in business operations and standards designs.- ensure that company complies with the principles and standards.- enhance the productivity and income generation procedures of the company.- perform internal audits and connect with managers to evaluate their work processes. In the case of deficiencies, propose changes and arrange reports for the operations and executive managers.- initiate, review and generate graphs, numeric data as well as statistics.- establish which data is needed and the methods which should be utilized to evaluate them.- give recommendations on the suitable channel of action.- assess operations to present suggestions to problems and generate procedures for enhanced decision making. Show less

Business Analyst

• Jul 2015 - Dec 2016

Program Manager - Operations Center of Excellence

• Aug 2012 - Apr 2015

• Partnered with department leaders to create automated reporting to track Service Level Agreements• Led Workforce Planning team to assist department leaders with forecasting and optimized staffing• Led a team of two full time associates and up to 20 seasonal associates• Established and maintained ongoing relationships with vendors, internal stakeholders, and leaders• Implemented cost saving strategies to increases operational efficiencies• Provided employee leadership and support through coaching and performance feedback• Oversaw compliance, and collaborated with HR to ensure disciplinary policy adherence• Trained, developed and motivated associates to meet company and departmental objectives• Managed operational projects, short term and ongoing• Designed and created SharePoint team workspaces and collaboration sites for center and individual teams• Designed and integrated InfoPath form for data collection, via database or SharePoint• Implemented Quality Monitoring program to ensure consistency across center• Coached 4 Disciplines of Execution (4DX) to other leaders in Field Operations• Served as liaison between IT partners and business partners• Created efficiencies in reporting by centralizing and creating macros and VBA to automate processes consistently for all teams• Created and maintained team dashboardsPlan, execute and lead special projects for all departments, corporate and field, that are limited in scope, finite in time, or need administrative expertise. Integrate long term projects into ongoing operations. Analyze current operations and look for process improvements to drive efficiency. Show less

Associate Manager - Special Projects

• Aug 2010 - Sep 2012

Plan, execute and lead special projects for all departments, corporate and field, that are limited in scope, finite in time, or need administrative expertise. Integrate long term projects into ongoing operations.

Administrative - Lead Recruiter - Kansas City Administrative Center

• Mar 2008 - Aug 2010

Recruited up to 150 seasonal associates. Managed vendor relationship with temporary agency to meet fluctuating staffing needs.Led special projects for field locations and internal departments.

Office Manager/Supervisor

• Aug 2003 - Sep 2006

Managed a staff of up to 12 individuals. Ensured all work was completed daily. Completed special projects for internal departments. Implemented training for all office tasks. Managed a staff of up to 12 individuals. Ensured all work was completed daily. Completed special projects for internal departments. Implemented training for all office tasks.

Office Manager

• Aug 2000 - Jan 2003