Experience

ACE VISION GROUP INC.
• Vice President of Global Clinical Affairs

  • May 2021 - Present


Johnson & Johnson Vision

• United States
• Medical Equipment Manufacturing
• 700 & Above Employee

• Global Training Manager

  • Jan 2004 - May 2021

  JOHNSON & JOHNSON SURGICAL VISION, Santa Ana, CA 2010 - 2020 Achieved successful execution of global product launches through careful planning and development of effective training processes and materials. -Resolved 100% of complex and escalated clinical complaints. -Developed and delivered streamlined training message for all refractive equipment, helping protect company from disciplinary actions due to trainers using unapproved training material and messaging. -Built messaging and training material, ensuring compliance with FDA product labeling. -Managed and reviewed global trainers to verify compliance with approved training message, resulting in accuracy and consistency. -Created training for new employees, globally, on all refractive equipment, ensuring clear and consistent understanding of equipment use, which led to positive clinical outcomes. -Empowered new employees with knowledge to attain certifications. -Designed and led use case testing program for R&D, identifying software problem prior to launch, which prevented customer dissatisfaction and recall action. Show less