Sheila OToole
Director - Auto Glass Sales and Services at Portland Glass- Claim this Profile
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Bio
Jack Blaeser
Sheila is a super star! She can do anything and is a tremendous team player. Sheila led our product development team and efforts in delivering market leading solutions that enabled the business to add unique value to its clients and win business. And she is excellent in front of the customer; they trust and love her. Sheila roles up her sleeves and was invaluable across all operations and has successfully managed key roles from Product Development to President.
James R. Lee
Sheila and I were business partners during my tenure at TGSC Group. Sheila is the Managing Director of TeleGlass National, where she and her team provide business process outsource services to insurance companies nationwide. Sheila is a highly skilled business leader. Whether working in a business to customer or business to business situation, she is an excellent communicator. She is highly analytical, and is able to break down complex business decisions into pertinent components. Sheila’s clients are very happy with the level of service she provides. In her industry, her team realizes exceptional customer service satisfaction results with very high Net Promoter Scores. As a co-worker, Sheila is trustworthy and reliable. She meets her commitments on time and with a quality work product. Given the opportunity, I would be very pleased to partner with Sheila again in the future.
Jack Blaeser
Sheila is a super star! She can do anything and is a tremendous team player. Sheila led our product development team and efforts in delivering market leading solutions that enabled the business to add unique value to its clients and win business. And she is excellent in front of the customer; they trust and love her. Sheila roles up her sleeves and was invaluable across all operations and has successfully managed key roles from Product Development to President.
James R. Lee
Sheila and I were business partners during my tenure at TGSC Group. Sheila is the Managing Director of TeleGlass National, where she and her team provide business process outsource services to insurance companies nationwide. Sheila is a highly skilled business leader. Whether working in a business to customer or business to business situation, she is an excellent communicator. She is highly analytical, and is able to break down complex business decisions into pertinent components. Sheila’s clients are very happy with the level of service she provides. In her industry, her team realizes exceptional customer service satisfaction results with very high Net Promoter Scores. As a co-worker, Sheila is trustworthy and reliable. She meets her commitments on time and with a quality work product. Given the opportunity, I would be very pleased to partner with Sheila again in the future.
Jack Blaeser
Sheila is a super star! She can do anything and is a tremendous team player. Sheila led our product development team and efforts in delivering market leading solutions that enabled the business to add unique value to its clients and win business. And she is excellent in front of the customer; they trust and love her. Sheila roles up her sleeves and was invaluable across all operations and has successfully managed key roles from Product Development to President.
James R. Lee
Sheila and I were business partners during my tenure at TGSC Group. Sheila is the Managing Director of TeleGlass National, where she and her team provide business process outsource services to insurance companies nationwide. Sheila is a highly skilled business leader. Whether working in a business to customer or business to business situation, she is an excellent communicator. She is highly analytical, and is able to break down complex business decisions into pertinent components. Sheila’s clients are very happy with the level of service she provides. In her industry, her team realizes exceptional customer service satisfaction results with very high Net Promoter Scores. As a co-worker, Sheila is trustworthy and reliable. She meets her commitments on time and with a quality work product. Given the opportunity, I would be very pleased to partner with Sheila again in the future.
Jack Blaeser
Sheila is a super star! She can do anything and is a tremendous team player. Sheila led our product development team and efforts in delivering market leading solutions that enabled the business to add unique value to its clients and win business. And she is excellent in front of the customer; they trust and love her. Sheila roles up her sleeves and was invaluable across all operations and has successfully managed key roles from Product Development to President.
James R. Lee
Sheila and I were business partners during my tenure at TGSC Group. Sheila is the Managing Director of TeleGlass National, where she and her team provide business process outsource services to insurance companies nationwide. Sheila is a highly skilled business leader. Whether working in a business to customer or business to business situation, she is an excellent communicator. She is highly analytical, and is able to break down complex business decisions into pertinent components. Sheila’s clients are very happy with the level of service she provides. In her industry, her team realizes exceptional customer service satisfaction results with very high Net Promoter Scores. As a co-worker, Sheila is trustworthy and reliable. She meets her commitments on time and with a quality work product. Given the opportunity, I would be very pleased to partner with Sheila again in the future.
Experience
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Portland Glass
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United States
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Construction
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1 - 100 Employee
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Director - Auto Glass Sales and Services
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Feb 2018 - Present
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Sabbatical
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Wakefield, Massachusetts
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Me time
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Jun 2017 - Feb 2018
Took the time to enjoy my family, take courses on interesting subjects and recharge. Took the time to enjoy my family, take courses on interesting subjects and recharge.
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StrategicClaim
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United States
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Insurance
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1 - 100 Employee
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President
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Feb 2016 - Jun 2017
Stepped into the leadership of a great team with a truly innovative product that I am proud to have been part of its creation.
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Vice President - Business Development
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Aug 2012 - Jan 2016
Recently assumed this exciting role, in order to grow our organization through sales of software and services in the insurance glass claims arena.
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Managing Director
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Jul 2008 - Aug 2012
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Pilkington United Kingdom Limited
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United Kingdom
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Glass, Ceramics and Concrete Manufacturing
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700 & Above Employee
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Northeast Regional Sales Director
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1990 - 2008
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Regional Sales Director
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1990 - 2008
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Education
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1997 - 1999
University of Southern New Hampshire
Master of Business Administration (M.B.A.) -
1989 - 1993
Boston College Carroll School of Management
BS, Marketing & Finance
Community
