Experience

Stepping Stones Ohio

• United States
• Individual and Family Services
• 1 - 100 Employee

• Direct Service Professional

  • Aug 2021 - Present



VIPKID

• Cincinnati, OH

• ESL Teacher

  • Oct 2017 - Aug 2021

  Taught English as a Second Language to students in China. Taught English as a Second Language to students in China.



Macy's Credit and Customer Service

• Mason, Ohio

• Senior Customer Service Associate

  • Sep 2012 - Jul 2017

  Assisted Macy's and Bloomingdale's customers on phone, computer chat, and e-mail. Problem solved, identified issues, took immediate action to resolve. Coached and assisted other associates. Maintained current knowledge of multiple software programs and policies. Assisted Macy's and Bloomingdale's customers on phone, computer chat, and e-mail. Problem solved, identified issues, took immediate action to resolve. Coached and assisted other associates. Maintained current knowledge of multiple software programs and policies.



Xavier University

• Cincinnati, OH

• Program Coordinator, Brueggeman Center for Dialogue

  • Oct 1998 - Apr 2003

  Planned and implemented major events for Bruggeman Center, including conferences and large public events. Recruited corporate professionals and religious leaders to participate in the Center's events. Communicated regularly with all parties, led meetings, facilitated problem solving, coordinated multiple committees, and stayed on budget. Planned and implemented major events for Bruggeman Center, including conferences and large public events. Recruited corporate professionals and religious leaders to participate in the Center's events. Communicated regularly with all parties, led meetings, facilitated problem solving, coordinated multiple committees, and stayed on budget.



Xavier University

• United States
• Higher Education
• 700 & Above Employee

• Director of Graduate Services

  • Mar 1995 - Feb 1998

  Managed recruiting and marketing functions for multiple graduate programs. Worked with other administrators and professors to assess unique needs of each graduate program. Developed marketing plans for each to meet enrollment goals. Managed office staff and budget.

• Assistant Director of Admission

  • Aug 1992 - Mar 1995

  Coordinated production of Xavier University promotional materials, including viewbook, degree information sheets, and other recruiting publications. Coordinated work of publisher, photographer, writers and editors. Met production deadlines and stayed within budget. Managed recruiting territories, reviewed applications, met enrollment goals.

• Admission Counselor

  • Jul 1990 - Aug 1992

  Managed recruiting territories across the United States, gave presentations to students and parents about the value of a Xavier education, maintained relationships with students and parents throughout the admission and enrollment process, assisted in planning and holding admission events, interviewed students, reviewed applications.