Experience

Skanem Group

• Norway
• Printing Services
• 1 - 100 Employee

• Customer Service Executive

  • Jan 2017 - Present

  ▪ From the input of forecast and orders and with the capacity available, optimize the planning of production,both long term and short term. ▪ Monitor quality, accuracy, and timelines of all orders to ensure customer commitments are met through production of high quality product decoration that meets customer delivery expectations (OTIF) . ▪ Conduct accuracy checks of order data before delivery to next process e.g. label data, proof data, correct colors etc. ▪ Validate pricing of labels. ▪ Conduct credit checks with the credit control on customer accounts before work tickets are raised. ▪ Provide regular and up to date information to clients such as order confirmation, expected delivery timelines, priorities, changes and when a job is on hold or cancelled. ▪ Communicate to production and planning on urgencies, changes and when jobs are on hold or cancelled. ▪ Respond promptly to customer inquiries, advise, handle and resolve complaints in collaboration with the quality department. ▪ Set up and plan for Tests, Trials, Technical projects, etc. ▪ Seek information on product legislation requirements to which the label must be compliant e.g. KEBS. ▪ Set up customers in the internal data system and ensure integrity of all data. ▪ Drive Lean Production through implementation of planning best prices. ▪ Collaborate with the other departments such as Quality, Production and Pre-Press to deliver exceptional customer service. ▪ Take prevention actions to avoid problems, and corrective actions when problems arise to get results as planned. ▪ Plan customer visits to improve Customer Relationships. ▪ Update and prepare reports on agreed Key Performance Indicators. ▪ Conduct mid-year and end year appraisals with line manager. Show less



Ramco Printing Works Ltd

• Kenya
• Printing Services
• 1 - 100 Employee

• Customer Service Executive/Agency Co-ordinator

  • Jan 2013 - Dec 2016

  ▪ Handling and managing a high volume of all Safaricom jobs and ensuring that delivery is done as per their request within a deadline-driven environment. ▪ Keep a log on all production functions press and post press to monitor inefficiencies that reduce on the given production time for each given to ensure that the same is avoided for a repeat job. · ▪ Communicate to the relevant HODs in a timely manner all delays in Press and Post Press areas that will adversely affect delivery timelines as agreed. · ▪ Prepare and distribute daily reports of job status in Press and Post Press - list of jobs on press, post press, jobs committed for delivery and jobs delivered (keep a log for timelines achieved or not achieved). · ▪ Ensure that all jobs are delivered in a timely manner in liaison with the Dispatch Office and send follow up emails to get feedback on the quality of product & service provided to the client. ▪ Handle customer complaints and requests as related to press and post press and resolve as quickly as possible. ▪ Develop a comprehensive knowledge of all the aspects of RPWL services and products and actively take every opportunity to sell them. ▪ Develop a sound knowledge of the Ramco Group, its products and services and take every opportunity to promote them. ▪ Collect feedback actively using the Customer Satisfaction Survey questionnaires. ▪ Monitor and manage jobs that are open in the system for ALL agencies throughout the production Processes, from receipt of LPO to delivery to the client as required and also be responsible of ensuring that CDs/samples/proofs/approvals are coordinated and give the front office coordinator all the necessary pickup/drop off details. ▪ Coordinate with the Studio to ensure that proofs/films/plates are done within 24-48hours of receipt as per given prepress timelines and that follow-up e-mails on proofs/samples sent to clients are done within 48hrs to request approvals/feedback as necessary. Show less



Capital Colors Creative Design limited

• Nairobi, Kenya

• Office Administrator / Personal Assistant to General Manager

  • Oct 2011 - Jun 2013

  ▪ Handling incoming Calls and walk in Clients. ▪ Preparing of Quotations and Local Purchase Orders. ▪ Preparation of Reports and Presentations. ▪ Follow-ups with Designers on Work Progress. ▪ Deputizing the manager, making decisions and delegating work to others in his absence. ▪ Organizing and maintaining the managers’ diary. ▪ Liaising with clients, suppliers and other staff. ▪ Responding to emails, faxes and posts on behalf of the manager. ▪ Float Dispensing and reconciliation. ▪ Updating recommendation Letters from Clients. ▪ Plan and arrange travel itineraries Show less



AFRA INTERNATIONAL DMCC

• United Arab Emirates
• Printing Services
• 1 - 100 Employee

• Office Administrator/ Sales Coordinator

  • Jul 2010 - Sep 2011