Sheila Nasambu

Customer Support Specialist at Funraisin
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Contact Information
us****@****om
(386) 825-5501
Location
Warrawee, New South Wales, Australia, AU

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Bio

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Credentials

  • Windows 10: Troubleshooting for IT Support
    LinkedIn
    Jun, 2022
    - Oct, 2024
  • Cloud Architecture: Core Concepts
    LinkedIn
    May, 2022
    - Oct, 2024
  • Cloud Concepts: Hybrid Cloud
    LinkedIn
    May, 2022
    - Oct, 2024
  • Microsoft Azure: Security Concepts
    LinkedIn
    May, 2022
    - Oct, 2024
  • SQL for Non-Programmers
    LinkedIn
    May, 2022
    - Oct, 2024
  • Writing a Tech Resume
    LinkedIn
    May, 2022
    - Oct, 2024
  • Empathy for Sales Professionals
    LinkedIn
    Apr, 2022
    - Oct, 2024
  • Cisco Certified Network Associate Service Provider Operations (CCNA)
    Institute of Advanced Technology
    Nov, 2017
    - Oct, 2024

Experience

  • Funraisin
    • Australia
    • Fundraising
    • 1 - 100 Employee
    • Customer Support Specialist
      • Jun 2022 - Present

  • Clean oven
    • United Kingdom
    • Facilities Services
    • Social Media Specialist
      • Oct 2021 - Jun 2022

  • National Networks Plus
    • Australia
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Social support worker
      • Mar 2019 - Oct 2021

  • Intelli New Technologies
    • Australia
    • IT Services and IT Consulting
    • Information Technology Intern
      • May 2021 - Aug 2021

  • Kenya Co-operative Creameries (KCC)
    • Service Desk Assistant
      • Nov 2017 - Jan 2019

      - Inhouse technical support.- Repaired and Replaced Damaged Equipment.- Reformatted machines and backed up employee data.- Installed and Diagnosed Personal and Network Peripherals, including printers, scanners, and all-in-ones. - Inhouse technical support.- Repaired and Replaced Damaged Equipment.- Reformatted machines and backed up employee data.- Installed and Diagnosed Personal and Network Peripherals, including printers, scanners, and all-in-ones.

  • GS Phillips
    • United States
    • Real Estate
    • 1 - 100 Employee
    • Information Technology Administrative Assistant
      • Jun 2015 - May 2017

      - Maintained and Configured office and client workstations.- Performed document review, photocopy, and paperwork distribution tasks.- Assisted in maintaining inventory records and documentation for equipment.- Studied tender documents to determine appropriate specifications. - Maintained and Configured office and client workstations.- Performed document review, photocopy, and paperwork distribution tasks.- Assisted in maintaining inventory records and documentation for equipment.- Studied tender documents to determine appropriate specifications.

  • Electrogas Engineering & Construction System
    • Clerk
      • Aug 2014 - Dec 2014

      - Managed and retrieved files on demand and run errands for office staff.- Collected Subcontractor quotes and placed them into a budget spreadsheet.- Proofread records and reports for accuracy.- Acted as a receptionist or front desk officer when required. - Managed and retrieved files on demand and run errands for office staff.- Collected Subcontractor quotes and placed them into a budget spreadsheet.- Proofread records and reports for accuracy.- Acted as a receptionist or front desk officer when required.

  • Kenya Pipeline Company Limited
    • Kenya
    • Oil and Gas
    • 300 - 400 Employee
    • Information Technology Intern
      • Mar 2013 - Jun 2013

      - Responded to user requests for service, troubleshoot problems, and helped develop solutions.- Supported PC hardware components, desktop operating systems software, and application software.- Assisted in maintaining inventory records and documentation for equipment.- Provided backup technical support for networks including routers, firewall and wireless access points. - Responded to user requests for service, troubleshoot problems, and helped develop solutions.- Supported PC hardware components, desktop operating systems software, and application software.- Assisted in maintaining inventory records and documentation for equipment.- Provided backup technical support for networks including routers, firewall and wireless access points.

Education

  • Western Sydney University
    Master of information Technology, Computer Systems Networking and Telecommunications
    2020 - 2022
  • Strathmore University
    Bachelors, Business & Information Technology
    2012 - 2017

Community

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