Sheila Lyons
Sales Support, Project Manager, and Tier One Support Specialist at Eccentex Corporation- Claim this Profile
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Bio
Maksim Gill
I have had the distinct pleasure of working alongside Sheila at Eccentex for nearly a decade, and I wholeheartedly recommend her on LinkedIn for any professional endeavor. Sheila is nothing short of exceptional in her role as a Sales Coordinator, Professional Services Team Member, and Project Coordinator. Throughout our extensive collaboration, Sheila has consistently demonstrated her unwavering dedication to her work. Her meticulous attention to detail and remarkable organizational skills have played a pivotal role in the success of numerous projects. She approaches each task with an enthusiasm that is truly infectious, making even the most challenging projects seem manageable. What sets Sheila apart, however, is her remarkable empathy and interpersonal skills. In a world driven by numbers and results, she never loses sight of the people involved in any project. Her ability to understand and empathize with clients, team members, and stakeholders is truly remarkable. This quality not only makes her a standout professional but also a joy to work with. One of the most extraordinary aspects of working with Sheila is her ability to make the workplace a fun and enjoyable environment. Her sense of humor and positive attitude are truly contagious. She has a knack for turning even the most stressful situations into moments of levity, fostering a work culture that is both productive and enjoyable.
Mariia Kiseleva
I had a great pleasure to work with Sheila on multiple projects at Eccentex Corp. I was especially impressed with her ability to learn, to quickly understand problems with minimal guidance and to learn new business areas when we had to jump from one to another. She has great skills in planning and establishing communications with partners and customers. I highly recommend Sheila as a great team member.
Maksim Gill
I have had the distinct pleasure of working alongside Sheila at Eccentex for nearly a decade, and I wholeheartedly recommend her on LinkedIn for any professional endeavor. Sheila is nothing short of exceptional in her role as a Sales Coordinator, Professional Services Team Member, and Project Coordinator. Throughout our extensive collaboration, Sheila has consistently demonstrated her unwavering dedication to her work. Her meticulous attention to detail and remarkable organizational skills have played a pivotal role in the success of numerous projects. She approaches each task with an enthusiasm that is truly infectious, making even the most challenging projects seem manageable. What sets Sheila apart, however, is her remarkable empathy and interpersonal skills. In a world driven by numbers and results, she never loses sight of the people involved in any project. Her ability to understand and empathize with clients, team members, and stakeholders is truly remarkable. This quality not only makes her a standout professional but also a joy to work with. One of the most extraordinary aspects of working with Sheila is her ability to make the workplace a fun and enjoyable environment. Her sense of humor and positive attitude are truly contagious. She has a knack for turning even the most stressful situations into moments of levity, fostering a work culture that is both productive and enjoyable.
Mariia Kiseleva
I had a great pleasure to work with Sheila on multiple projects at Eccentex Corp. I was especially impressed with her ability to learn, to quickly understand problems with minimal guidance and to learn new business areas when we had to jump from one to another. She has great skills in planning and establishing communications with partners and customers. I highly recommend Sheila as a great team member.
Maksim Gill
I have had the distinct pleasure of working alongside Sheila at Eccentex for nearly a decade, and I wholeheartedly recommend her on LinkedIn for any professional endeavor. Sheila is nothing short of exceptional in her role as a Sales Coordinator, Professional Services Team Member, and Project Coordinator. Throughout our extensive collaboration, Sheila has consistently demonstrated her unwavering dedication to her work. Her meticulous attention to detail and remarkable organizational skills have played a pivotal role in the success of numerous projects. She approaches each task with an enthusiasm that is truly infectious, making even the most challenging projects seem manageable. What sets Sheila apart, however, is her remarkable empathy and interpersonal skills. In a world driven by numbers and results, she never loses sight of the people involved in any project. Her ability to understand and empathize with clients, team members, and stakeholders is truly remarkable. This quality not only makes her a standout professional but also a joy to work with. One of the most extraordinary aspects of working with Sheila is her ability to make the workplace a fun and enjoyable environment. Her sense of humor and positive attitude are truly contagious. She has a knack for turning even the most stressful situations into moments of levity, fostering a work culture that is both productive and enjoyable.
Mariia Kiseleva
I had a great pleasure to work with Sheila on multiple projects at Eccentex Corp. I was especially impressed with her ability to learn, to quickly understand problems with minimal guidance and to learn new business areas when we had to jump from one to another. She has great skills in planning and establishing communications with partners and customers. I highly recommend Sheila as a great team member.
Maksim Gill
I have had the distinct pleasure of working alongside Sheila at Eccentex for nearly a decade, and I wholeheartedly recommend her on LinkedIn for any professional endeavor. Sheila is nothing short of exceptional in her role as a Sales Coordinator, Professional Services Team Member, and Project Coordinator. Throughout our extensive collaboration, Sheila has consistently demonstrated her unwavering dedication to her work. Her meticulous attention to detail and remarkable organizational skills have played a pivotal role in the success of numerous projects. She approaches each task with an enthusiasm that is truly infectious, making even the most challenging projects seem manageable. What sets Sheila apart, however, is her remarkable empathy and interpersonal skills. In a world driven by numbers and results, she never loses sight of the people involved in any project. Her ability to understand and empathize with clients, team members, and stakeholders is truly remarkable. This quality not only makes her a standout professional but also a joy to work with. One of the most extraordinary aspects of working with Sheila is her ability to make the workplace a fun and enjoyable environment. Her sense of humor and positive attitude are truly contagious. She has a knack for turning even the most stressful situations into moments of levity, fostering a work culture that is both productive and enjoyable.
Mariia Kiseleva
I had a great pleasure to work with Sheila on multiple projects at Eccentex Corp. I was especially impressed with her ability to learn, to quickly understand problems with minimal guidance and to learn new business areas when we had to jump from one to another. She has great skills in planning and establishing communications with partners and customers. I highly recommend Sheila as a great team member.
Credentials
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Project Management Professional
Project Management InstituteOct, 2017- Nov, 2024 -
Genesys Cloud CX: Quality Management Certification
GenesysJun, 2023- Nov, 2024 -
Genesys Cloud CX: Professional Certification
GenesysFeb, 2023- Nov, 2024 -
Cloud Certified Partner
GenesysDec, 2022- Nov, 2024 -
Real Estate salesperson License
State of California Department of Real EstateApr, 2005- Nov, 2024
Experience
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Eccentex
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United States
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Software Development
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1 - 100 Employee
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Sales Support, Project Manager, and Tier One Support Specialist
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Aug 2014 - Present
Sales and Project Coordinator - Project Manager • Sales Coordinator - I support in submitting highly detailed proposals within guidelines and formatting requirements. I am very proactive and willing to assist where needed, being reliable and meticulously detail-orientated. I assist in attaining monthly/annual targets and works closely with management as well as clients to determine current business requirements. • Project Coordinator / Project Manager of multiple projects, updating reports, project plans, schedules, and cost tracking. I always maintain a smile and compose myself professionally under deadlines, and place customer satisfaction at the top of my priority list. Proven ability to work across organizations with effective communication and leadership. Tier One Support Specialist • Tier-1 Support Specialist initiating the first contact to customers support questions and escalate concerns and issues to Tier-2 Technical Support Engineers. • Handle onboarding all new customers to the Eccentex platform, MyCaseRecords. Provide demonstrations, training, and support I work as a team member and believe that collaborating and communicating is the most efficient way to accomplish projects and bid submissions. Multi-task effectively prioritizing and meeting tight deadlines. In addition to my job duties, I provide senior management with a weekly executive status report outlining work and milestones completed and issues affecting the workflow of the project. • Knowledgeable in project management tools, processes, and techniques • Skilled in Microsoft Word, Excel, Salesforce, AMAG, Scheduler Plus II, JIRA, Confluence, Zoho and AppBase - The dynamic case management platform by Eccentex Corporation. Show less
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MemorialCare Orange Coast Medical Center
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United States
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Hospitals and Health Care
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300 - 400 Employee
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Plant Operations Coordinator
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Aug 2011 - Aug 2014
• Coordinated department specific educational in-services, staff meetings, and assisted with identifying key topics to be presented. • Actively provided input and worked with engineers and management to improve departmental operations, equipment, and supply needs. • In charge of the Plant Operations Equipment Management Program through the use of computer-based preventative maintenance work order system. Including asset inventory, permits, equipment service reports, and scheduling inspections as required by governing agencies. • Maintained Environment of Care documentation, which included inspections, surveys, training, and published guidelines as well as required follow up with management on issues. Assisted in the coordination and administration of Joint Commission and regulatory program plans. • Provided written documentation during emergency situations and coordinated between department directors, managers, services providers, and in-house maintenance staff. • Used billing software to input and pay vendor invoices and order Plant Operations supplies and materials. • Scheduled busy conference rooms for the hospital staff and management and outside programs. Show less
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Biz Support
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Santa Ana, California
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General Manager
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Feb 2010 - Jul 2011
• Managed and oversaw all areas of shipping services and performed order and supply management of diabetic supplies. Diligently followed through to ensure customer needs were met with highest satisfaction. • Oversaw and maintained all accounts payable and accounts receivable: accounted for daily funds, completed deposits and prepared invoices and spreadsheets for accountant and owner. • Demonstrated capacity to provide all-encompassing support to a small business. Ensured that day-to-day operations ran smoothly and streamlined all processes to run more efficiently. Show less
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Pacific Crest Apartments
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Huntington Beach, CA
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Residential Manager
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Jan 1998 - Jan 2002
• Oversaw the management and day-to-day operations of a high-volume 32-unit residential development. Prepared and negotiated all contracts and agreements, coordinated all construction timelines and ensured completed product met state regulations. • Consistently strengthened customer service skills through a positive approach in relating to tenants, maintenance personnel and vendors, ensuring the property operated at the highest possible standard. • Provided accurate bookkeeping services ensuring all information was accurate, including rent collection, late notices, deposits, vendor payments, invoices and spreadsheets reconciliation. Show less
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