Sheila Lien

Director Of Operations at Dynamic Mind
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Contact Information
us****@****om
(386) 825-5501
Location
Argentina, AR
Languages
  • Inglés -

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Credentials

  • PMP
    Fundacion Libertad

Experience

  • Dynamic Mind
    • Canada
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Director Of Operations
      • Oct 2019 - Present

      Overseeing the infrastructure of technical operations, managing the team of IT employees, tracking technology. Ensuring strategic capacity planning. Communicating with the technology teams and other departments as collaboration requires. Identifying and recommending new technology solutions. Determining business requirements for IT systems. Overseeing departmental finances, including budgeting and forecasting. Overseeing the infrastructure of technical operations, managing the team of IT employees, tracking technology. Ensuring strategic capacity planning. Communicating with the technology teams and other departments as collaboration requires. Identifying and recommending new technology solutions. Determining business requirements for IT systems. Overseeing departmental finances, including budgeting and forecasting.

  • Fin Tech Company
    • IT Innovation Director for Fin Tech Company
      • Oct 2018 - Aug 2019

      IT Innovation Director. Accomplished a successful migration of an new Customer Portfolio acquisition, including not only the database segregation but the business rules analysis to suite the system needs and functionality. Identify the data format , location, and sensitivity. Planning for the size and scope of the project. Execution of the data migration plan. Follow-up and maintenance of data migration plan. IT Innovation Director. Accomplished a successful migration of an new Customer Portfolio acquisition, including not only the database segregation but the business rules analysis to suite the system needs and functionality. Identify the data format , location, and sensitivity. Planning for the size and scope of the project. Execution of the data migration plan. Follow-up and maintenance of data migration plan.

  • QBS
    • Argentina
    • Software Development
    • 1 - 100 Employee
    • Information Technology Project Manager for Fin Tech Company.
      • Dec 2016 - Sep 2018

      Project Management - Project coordination for a Software Development Company Project delivery, TTD Creation for each of the client requirement, identifying the Development project needs, Front end/API/BackEnd.Functional analysis of the client requirements as well as identifying possible adjustments, risk and updates to suite technology and product. Co working with a Development .Net Team (11 members).Service delivery Management, link between the client needs and Developers needed definitions for delivering the most functional and suitable outcome. Staging and Production pushes as well as, UAT and Production deployment. Daily team folow up. Client area: Financial (Fintech)

  • Moravia
    • Czechia
    • Translation and Localization
    • 200 - 300 Employee
    • Project Manager
      • Sep 2014 - Dec 2016

      Project Manager: Multilingual Account and Products.Project reception and management: Daily communication with each Product Manager (client side), designing project needs (files types/extensions, project schedule, deadlines, quality reviews, publishing and technical compliance) In charge of creating internal requests for localization (Hand offs) for the production area (engineers).Communication with other foreign Companies in charge of pre and final publishing.Management of quality escalations and follow up on translation memories updates, quality platforms and publications with the involved departments. (Production and Linguistic Teams)Communication with Quality Managers and Subsidiaries from the client side (for all target locales), follow up and implementation. In charge of work in progress reports, publishing announcements, data archiving, etc. Client: MS

  • Solans Hoteles
    • Argentina
    • Hospitality
    • 1 - 100 Employee
    • Event Coordinator and Front desk Superviso
      • May 2013 - Nov 2013

      Supervision de recepción, manejo de horarios/vacaciones de recepción, atención al publico, estandarizar procesos de back-up, atención al publico personal y telefónica. Coordinación de eventos, realización de hoja de Ruta, etc. Supervision de recepción, manejo de horarios/vacaciones de recepción, atención al publico, estandarizar procesos de back-up, atención al publico personal y telefónica. Coordinación de eventos, realización de hoja de Ruta, etc.

  • CITY CENTER ROSARIO
    • Argentina
    • Entertainment Providers
    • 200 - 300 Employee
    • Coordinadora de Ventas - Hotel Pullman
      • Sep 2009 - Nov 2011

      Coordinacìon del departamento, organizacion de estrategias, relevo de informacion a gerencia, organizacion de marketing, visitas(clientes), contratos, presupuestos, etc. Coordinacìon del departamento, organizacion de estrategias, relevo de informacion a gerencia, organizacion de marketing, visitas(clientes), contratos, presupuestos, etc.

  • TTEC
    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • ASG (Tier 2)
      • Aug 2007 - Aug 2008

      Agente Nivel 2 - Supervision - Training - Asistencia Agente Nivel 2 - Supervision - Training - Asistencia

  • Apex America
    • Argentina
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Help Support
      • Dec 2004 - Mar 2006

      Technical support a clientes, upselling. Technical support a clientes, upselling.

Education

  • Universidad Nacional de Rosario
    Medico, Incompleto - Estudio detenido
    2002 - 2016
  • Universidad Nacional de Rosario - UNR
    Medicina
    2001 - 2008

Community

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