Experience

Marketing Alternatives

• United States
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Customer Service Specialist

  • Feb 2015 - Present



Essendant

• United States
• Wholesale
• 700 & Above Employee

• Merchandising Assistant

  • Jan 2010 - Jan 2013

  Supported Tech Category Product Managers in SKU promotion planning and vehicle assortments and assisted in managing supplier relationships. Grew sales 10-15% on promoted items by producing 2 monthly tech marketing vehicles. Collaborated with Tech Category Product Managers in selecting relevant products / promotions for monthly marketing vehicles, ensuring suppliers ad spend was met. Met key deadlines with minimal reworks by managing production cycle / calendar. Ensured accuracy, design, and quality of marketing vehicles by partnering with in-house production department. Show less



Nielsen

• United States
• Technology, Information and Media
• 700 & Above Employee

• Support Specialist

  • Jan 1999 - Jan 2010

  TOPS Team 2008 – 2010Supported internal software program – TOPS (Total Order Processing System). Implemented monthly updates / changes to software based on market / business needs. Determined scope of changes needed and managed process.Ensured software changes implemented supporting product, account, marketplace, and industry changes.Verified needs and requirements for system through establishing key cross-functional relationships with Marketing, Sales and Pricing.Created and loaded new items into software based on information obtained from cross-functional teams, allowing creation of pricing formulas and page design.Managed implementation cycle / calendar, meeting key deadlines with minimal rework.Wrote and executed test cases based on system changes, company requirements and audit compliance, ensuring accuracy and correct performance of software.Delivered end user efficiency and customer service by providing support and communication to internal end users via HEAT ticket tracking system. Show less

• Database Specialist

  • Jan 1999 - Jan 2008

  Created and maintained Nielsen databases for several CPG industry leaders including Quaker Oats / Gatorade, Barilla Pasta, and Blistex. Served as liaison between Client Service and Production in determining timelines for client requests. Analyzed client sales data for spikes, outliers, or new emerging trends.Improved client insights by recommending changes to client databases based on analysis of new trends in marketplace / industry.; Facilitated launch of Propel water for Gatorade by developing enhanced / flavored water database, allowing for sales and data tracking of new product.Ensured data integrity and great customer service by identifying and investigating data quality issues with sense of urgency and commitment to client.Ensured most accurate data reported by investigating, documenting, and expediting new upc additions to client databases.Developed Project Tracking templates for Client Service, becoming Best Demonstrated Practice within department.Supported Client Service in client pricing requests for incremental and ad hoc services, ensuring all details regarding database were accurate.Created and maintained client data dictionaries, providing more user-friendly data for clients.Participated in E-Spec pilot program and transitioned client databases to E-Spec system, supporting new company initiative.Provided back up assistance to department manager on TOPS orders and progressions, ensuring no delays in order processing.Trained and mentored new CDS associates, ensuring company policies and procedures were followed. Show less