Inside Sales

• May 2023 - Present

Account Executive

• May 2021 - May 2023

At NuVet Labs, I build relationships with pet professionals by educating them about the benefits of promoting our award-winning products. • Operating as the main point of contact for any and all matters specific to my portfolio of accounts. • Maintain strong relationships and identifying potential areas of improvement within my portfolio to drive significant growth. • Consistently expand my existing portfolio through honed prospecting, cold calling, listening, negotiation, and presentation abilities. • Following a detailed sales process to assure success. • Collaborating with various internal departments to ensure all account requests are fulfilled in a timely manner. • Keeping track of all processes that pertain to the client’s desires and handling complaints as they arise. • Develop a thorough understanding of our products and service offerings to better serve new and existing clients. • Collecting and analyzing portfolio data to understand changing needs. • Work with executives and other internal teams to develop strategic marketing plans and ensure KPIs are being met. Show less

Outbound Sales Representative

• Nov 2019 - May 2021

• Engaged existing customer segments in order to upsell individual accounts. • Use of VOIP software maintaining approximately 100-200 calls daily. • Maintained my own pipeline of customers from warm leads received from the company. • Employed consistent follow-up and closing techniques using phone and email. • Frequent one-call closes. • Engaged existing customer segments in order to upsell individual accounts. • Use of VOIP software maintaining approximately 100-200 calls daily. • Maintained my own pipeline of customers from warm leads received from the company. • Employed consistent follow-up and closing techniques using phone and email. • Frequent one-call closes.

Regional Sales Manager

• Dec 2016 - Nov 2019

• Use of ZOHO CRM to manage and follow up with my book of business. • Developed well over 300 accounts in geographic territories across north Florida. • Employed consistent follow-up over long and complex sales cycles. • Ability to overcome gatekeepers to work directly with operators and owners of the business. • Nurtured accounts long-term to ensure they remained satisfied with the quality of all products and services. • Managed a team of 5 people to work across multiple territories in Florida. • Created and managed updates for quarterly catalogs and sales materials. • Created and managed social media accounts for the company, as well as 3 of their brand pages across Facebook, Instagram, Twitter, Snapchat, and TikTok. • Held exciting on-premise events in order to keep social media current with ongoing company activities and newly released products. Show less

Regional Sales Manager

• Dec 2016 - Nov 2019

Field Associate

• Sep 2016 - Dec 2016

Seasonal position held before primary elections advocating conservative and libertarian political views. Seasonal position held before primary elections advocating conservative and libertarian political views.

Server

• Aug 2015 - Jul 2016

• Taking orders, serving food and drinks. • Ensuring patrons have an enjoyable dining experience by providing quality customer service. • Training other servers in all shift duties and how to use POS. • Use of POS systems. • Cash accountability per shift. • Taking orders, serving food and drinks. • Ensuring patrons have an enjoyable dining experience by providing quality customer service. • Training other servers in all shift duties and how to use POS. • Use of POS systems. • Cash accountability per shift.

Public Policy Intern

• Jun 2016 - Jun 2016

- Collected data for a research study on New York's 'Ban the Box' laws that will help determine whether the laws are being fully implemented and whether they are improving job prospects for individuals with criminal records. - Attended various meetings and rallies that pertained to some of our policy initiatives (e.g. finding pro bono legal representation for patrons of Fortune Society, researching information to help plan a reentry housing webinar, urging Governor Cuomo to allot funding for housing etc). - Coordinated with other interns to plan an event to research veterans involved with the criminal justice system. This involved locating agencies that assisted veterans who had been involved in the criminal justice system to host the event, planning the agenda for the event, and designing research questions to ask the participants. Later results will help policy advocates understand areas where more can be done to address the special circumstances surrounding veterans with criminal justice system involvement. Show less

Research Assistant

• Jul 2015 - Feb 2016

Researching various topics assigned to me by my supervisor that related to projects we were working on. Some examples include: - Toxic Childhood Stress - Adverse Childhood Experiences (ACEs) and offending - Parenting styles and offending/recidivism - Divorce and offending - Socioeconomic factors and offending - Comparing the merits of risk assessment tools (e.g. SAVRY, YASI, YSET, Accent, etc.) - Risk and protective factors for offending (e.g. resilience, family, prosocial peers, etc.) - "The Critical Few" (public, political, and criminological response to heinous crimes) Qualitative coding of individual and group interviews; helping the principal investigator to analyze the data for trends and themes. Projects we worked on included analyzing whether a youth justice initiative would continue to receive funding; analyzing the restrictive policies of the New York Housing Authority; and studying the benefits and drawbacks for participants of the Prison to College Pipeline program. Show less

Server

• Apr 2014 - May 2015

• Taking orders, serving food and drinks. • Ensuring patrons have an enjoyable dining experience by providing quality customer service. • Training other servers in all shift duties and how to use POS. • Use of POS systems. • Cash accountability per shift, self-banking. • Taking orders, serving food and drinks. • Ensuring patrons have an enjoyable dining experience by providing quality customer service. • Training other servers in all shift duties and how to use POS. • Use of POS systems. • Cash accountability per shift, self-banking.

Server

• Nov 2013 - Apr 2014

• Taking orders, serving food and drinks. • Ensuring patrons have an enjoyable dining experience by providing quality customer service. • Training other servers in all shift duties and how to use POS. • Use of POS systems. • Cash accountability per shift, self-banking. • Taking orders, serving food and drinks. • Ensuring patrons have an enjoyable dining experience by providing quality customer service. • Training other servers in all shift duties and how to use POS. • Use of POS systems. • Cash accountability per shift, self-banking.

Server

• Jun 2009 - Oct 2013

• Taking orders, serving food and drinks. • Ensuring patrons have an enjoyable dining experience by providing quality customer service. • Training other servers in all shift duties and how to use POS. • Use of POS systems. • Cash accountability per shift, self-banking. • Taking orders, serving food and drinks. • Ensuring patrons have an enjoyable dining experience by providing quality customer service. • Training other servers in all shift duties and how to use POS. • Use of POS systems. • Cash accountability per shift, self-banking.