Billing Administrator and Payroll Coordinator

• Feb 2016 - Present

Office Manager

• May 2012 - Sep 2015

-Human Resources -Full Cycle Accounting: Cost Accounting/ Accounts Receivable(AR)/ Accounts payable(AP) -Payroll Administrator -Human Resources -Full Cycle Accounting: Cost Accounting/ Accounts Receivable(AR)/ Accounts payable(AP) -Payroll Administrator

FOH Supervisor

• 2011 - 2012

HK Head Supervisor

• 2008 - 2011

 Supervised and managed daily staffing schedules for twenty employees  Ensured that work schedule will not hamper the smooth operation of the department  Train and orient new hire employees  Supervised and managed daily staffing schedules for twenty employees  Ensured that work schedule will not hamper the smooth operation of the department  Train and orient new hire employees

Owner / Manager

• 2007 - 2009

Sr. Representative/ Team Leader

• 2005 - 2007

 Managed the day–to-day planning and operation of call centre  Developed the team to ensure delivery of a consistently superior customer service  Acted as the communication channel between Front liners and Management  Managed the day–to-day planning and operation of call centre  Developed the team to ensure delivery of a consistently superior customer service  Acted as the communication channel between Front liners and Management

Human Resource Asst. ( Training and Development)

• 2001 - 2004

 Conducted orientation, background check/investigation for potential candidates  Prepared developmental plan and conducted training needs analysis  Developed and facilitated training modules for non-technical training  Initiated hiring and evaluated psychological exams  Prepared report and memorandums on various employee’s infractions  Conducted orientation, background check/investigation for potential candidates  Prepared developmental plan and conducted training needs analysis  Developed and facilitated training modules for non-technical training  Initiated hiring and evaluated psychological exams  Prepared report and memorandums on various employee’s infractions

Sales Associate

• 2000 - 2001

 Conducted various sales and marketing activities  Managed data base system of clients  Prepared information sheets, registration forms and invitations for training programs  Coordinated venues and schedules of trainings to clients and facilitators  Conducted various sales and marketing activities  Managed data base system of clients  Prepared information sheets, registration forms and invitations for training programs  Coordinated venues and schedules of trainings to clients and facilitators